Hopehealth Medical Plaza's Online Review Report Card

This location at Pineneedles was beyond amazing usually I’m waiting hours and I had shots blood work ppd test and a physical all done and me and my kids were out within an hour. The staff is extremely friendly helpful and the facility is very clean. Best experience I’ve ever had

5 stars just because of a specific counselor. Danielle Williams absolutely pulled me up by my boot straps and saved me.. She pushed hope down my throat when I needed it most cant think of a better person to represent the facility that has the same word in its name. Im still trying.. sometimes miserably and have to remind myself to keep swimming near daily but theres hope so I think Ill be fine..Picture attached to this review taken recently was possible because of her help..There is light but there’s a tunnel to crawl through..There is love but its misery loves you.There’s still hope so I think we’ll be fine..In these disastrous times.

Three times i called and left messages for Mary in rheumatology to make sure she had received my medical records from my rheumatologist in California. Never received a call back. Then I made an appointment. I wore the Sneeze Shield type face mask after I got in and was doing the processing paperwork. Then I was called back and was going over things in the computer. Towards the end of that the lady called the doctor and explained I was wearing the sneeze shield type face shield guard because I have had a heat stroke when I was younger. I get overheated very easy if theres no moving air and more so if I have a mask on. I get lightheaded and nauseous. The doctor refused to see me. They could have saved me a trip if they specified it had to be the cloth type mask

There are no words to describe the nightmare that dealing with Mary Mitchells office has become. My Elderly mother may not survive a seizure. I have been calling for near a week to get her seizure medication called in. The phamacy has also been requesting. Of course when I call to complain and they put me through to someone in her office they act like its brand new. They tell me that theyll take care of it when they Settle in and let me know that I shouldnt wait until the last minute next time. There is no excuse for the incompetence here. There is no communication at Hope Health which poses a real danger to anyone who is a patient.

No communication skills between departments had someone leave a voicemail from about setting up an appointment when I called the number given they had no idea what I was talking about transferred me to my primary doctors office who also had no idea what was going on who then proceeded to just hang up the phone. Completely unprofessional and incompetent people working behind the desk.

Wendy blew me away. When I went to Hope Health as a new patient she was the employee who called my name and I am so glad that she did She was so enthusiastic and welcoming. During my visit she was friendly talkative and made me feel very comfortable. She was very informative on their programs and mobile app which by the way is super helpful. Later she gave me a full tour and not just a theres that then over here is this... tour She gave me a tour like she was selling me a home She was so excited and lively she took me to each division explained what to do when and if I needed to go to that division. She also pointed out employees and said go to NAME if you need help theyre the best. During the tour she spoke to patients almost everyone we passed in the halls. She asked how are you today? Did your appointment go well? She even knew who some of the patients were with their masks on Near the end of my tour she walked me up to where my appointment was. We talked about each others life events achievements struggles and everything inbetween. She made me feel relatable. I have never experienced great service such as hers and it was so unexpected Thank you Ms. Wendy you made my day so brighter which is tough during times like these. Phenomenal Job

HH is only a place for people who have absolutely no other options. Major medical issues and questions wont be addressed. None of the Drs listen or do proper labwork 7 thus far. I was referred here because the NP I saw elsewhere couldnt figure out what was going on and I had to wait an entire year without care. They dont listen and overmedicate for issues that have not been confirmed via labs MRICTEKGPET or other testing available. Dr Weaver Pansi Patel and Dr Smith are three of the worst and though Patel is nice her knowledge is severely lacking. Weaver and Smith are too arrogant to listen to patients and seem to think all patients are medically ignorant and dont know their own bodies. If you can afford it for your own safety nd well being please dont use Hope Health.

I had a great visit. Everyone way kind and helpful. I called them the day before late I. The day I got a phone call early the next day with a plan to get me seen. 24 hrs later and I feel much better

I called after hours and I’m so grateful that ANGEL did a wonderful job. My cousin needed his medication filled as an emergency and she directed us in the right direction. Thank you

The receptionist ANITA WAS SOOOO RUDEShe made fun of the way I talk because of my accent. Made me feel horrible and she is so unprofessional