Prisma Health's Online Review Report Card

Best experience I had in an E.D. in YEARS. The staff was friendly and attentive. I felt like I mattered! Nurse Leah was so kind and Dr. Clark was very patient! Thank y'all!

My son had surgery today and every single person involved from the moment we arrived until we left were professional, caring, compassionate, took time to answer questions, and genuinely cared. Hats off to the staff for an incredible experience for a nervous patient and an anxious mom. Dr. Scott Brown is an excellent surgeon with a great personality that puts all at ease. Thank you so much!

Fire hazard?

Sat in the ER for 2 hours PREGNANT without being seen by any doctor. Watched others come into the ER and be seen before I was ever seen. I went to ask about being seen and was told to just wait until a doctors called me and now I’m going on hour 3 AND STILL HAVENT BEEN SEEN !

Excellent be service for such a poorly staffed department. Just think what they could accomplish with a state of the art facility

Do not use Prisma Health!! I visited the ER (general admissions were closed due to it being a Sunday and COVID I believe) in August 2021 for an ankle injury from motocross. I was registered and taken back for X-Rays about 30-45 minutes after arriving. The ER was fairly busy that day. After the X-Rays, I sat in the ER waiting room in a wheelchair for almost 3 hours... When I was finally seen by a Doctor, I was given the good news that it was only a really bad sprain and wasn't broken. Only reason I went to the hospital to get my ankle checked is because I had a prior surgery done on that ankle with a plate and some screws and wanted to make sure I didn't mess anything up. Doctor told me the usual R.I.C.E method and just to keep it easy until the swelling goes down and I can start walking freely again. Things I already knew about sprained ankles. When my claims were finally processed, I got 4 bills totaling over $3500!!!. Thankfully, insurance is covering roughly half but I still have to pay over $1800 for X-Rays of a sprained ankle??!?!? The Doctor didn't even put a cast or wrap my ankle in a brace/compression wrap as I already had it wrapped prior to entering. This is unreal and I will definitely be appealing it. DO NOT USE PRISMA. I wish I went somewhere else but it was a Sunday and most urgent cares around me were closed.

Very professional, efficient, kind, on time and up to date. All of the staff are well equipped for their assignments and have a pleasant attitude toward the patients. The hospital environment is well maintained and clean.

Had to take an immediate family member here last night because she had been losing consciousness and almost couldn’t breathe and could not walk on her own due to Covid. After we were checked in, we sat in the waiting room for over 3 hours before we were called back. There were only 4-5 other people in the room when we got there. Once we did get called back into a room, everything seemed like it was going to be fine and she was going to get the help she needed until our nurse showed up. He was very rough with her, and rude to me as if he was irritated I was in the room. No telling how it would have been if I wasn’t sitting in there. We were told there were no beds in the hospital after the doctor informed us that my family member had pneumonia on top of Covid…and that she could only stay over night if her oxygen level fell beneath a certain level. This level was measured AFTER they put her on an IV and got fluids and Tylenol in her, which obviously would bring that number up significantly. Her O2 test came back at 91 AFTER she had been treated, and according the the Doctor 90 was the cutoff to be admitted despite the apparent lack of rooms. I don’t claim to be a medical professional, but I know that is not a good number. But according to the hospital there is no cause for concern. Then, to end the night, the nurse ripped the iv off of her and continued to be rude.tl:dr - So in short, we went to the ER for 6 hours and dealt with all of these things to only leave with 3 prescriptions we could have obtained via a virtual doctors appointment. They pretty much said, “yeah you have Covid and it’s really bad, oh and also you have pneumonia so good luck”. It’s almost as if they ignored the situation at hand. It might just be me, but I feel like that’s unacceptable…even for an ER. I understand being short staffed and being busy due to Covid, but it’s a Hospital for crying out loud. Shouldn’t feel unwanted. Hopefully we never have to go back for something more serious.

My father, a WW 2 veteran , was seen in the emergency room and was a patient in the hospital for a week. My father and our family are thankful for the positive experience we all had. Doctors, nurses and all staff treated my dad with the utmost respect and the level of care was excellent. I stayed with him as much as possible, but when unable to be there, nursing staff, nursing students, and other employees checked in on him, gave him encouraging words, and even sat with him when he said he was bored. Oconee Memorial has been a blessing to our family and we are thankful to have such a facility available to us. Kudos and thank you to everyone who helped make my dad’s stay much less stressful than it could have been during a pandemic! We appreciate all of you.

I had a difficult time passing a kidney stone last week. Stayed 5 days at Oconee hospital and I had excellent care. Dr. Fabry / Dr. McAlpine , nurses, the entire staff gave me excellent care! As I saw the emergency rooms filled to capacity and staff racing to comfort others who were having medical difficulties during this time ; I said a pray right then for the entire staff . I difficultly recommend Oconee Memorial Hospital . These people CARE about you!