Piedmont Reproductive Endocrinology Group - Spartanburg's Online Review Report Card

Dr Nichols and Dr Payne are just the best there are. Period. The professionalism shown by each staff member is so personal. Our fertility journey totaled over 13 years resulting with a 12 year old daughter and a 9year old son. We did procedures from medications all the way to IVF and I wouldn't trust anyone else but the staff and doctors at Piedmont Reproductive Endocrinology Group.

I had two miscarriages resulting in three heavenly angels before I was introduced to PREG. Dr. Payne did my initial consultation where we agreed that I needed a myomectomy which Dr. Nichols performed a month later. Healed for 3 months and was placed on a light fertility regimen that failed the first month but yield my twins the second month. Currently looking at my 4 month old rainbow babies now. I cannot thank PREG enough for what they’ve done for my family and I, and how compassionate they were when I thought I was losing the pregnancy due to spotting (didn’t know it at the time but I was spotting because I was pregnant with multiples which I told was only an 8% chance of happening... lucky me ☺️)

Very upset with PREG. My husband and I have been battling infertility for 3+ years. We had our consultation 2 weeks ago. First, our doctor we had assigned to us rushed through everything. I paid $200 for a 10-15 minute consultation. She pushed and pushed for me to get all of this testing done which I had done 5 months prior with my regular obgyn and everything was perfect. The only thing I didn't have done was my HSG. She kept wanting me to do an ultrasound even though I've already had one done. Multiple ones actually. Then she said a financial counselor would be in to speak with us before continuing anything else that appointment and no one ever came. Her nurse came and got us from the room and started telling me to get prepped for my ultrasound and if I wouldn't have spoken up, I would've paid $288 for an ultrasound I really don't need. I had to wait for her to come back and the financial counselor still didn't even come in, she said she was "on the phone" so they wrote it down for me. I opted out due to cost that day. She kept pushing IVF and rushing through everything. Infertility is a touchy subject, so I was upset and was crying over the cost of everything and just how frustrating it all was. She had no compassion, it just felt like we were another number to her and were rushed to get out. I also filled out a ton of paperwork beforehand and they still asked questions from the paperwork I'd already filled out. Very unorganized. We discussed doing IUI and I never got the cost of that either. I've emailed people and never heard back. Im extremely upset because I thought I'd finally found somewhere nice to go but unfortunately I guess we'll have to look somewhere else.

So the man who I was speaking to about my medical; the first person introduced at the first appointment; he was more attentive to my donor; he never asked me “are you sure you want to do this”, but he asked my donor at least 3 times to where he was making me uncomfortable; like, why are you asking him this over and over.I was specific about what I requested and my donor was only there for support but they started requesting his information and was ready to test him and it’s like they were disregarding the information that transpired prior to my arrival.As my friend and I are deciding where I get certain test done at the facility or my own facility the man assisting us walks away and says he doesn’t care and it doesn’t matter to him because the money for the test doesn’t go to them anyways.So at that point I’m like, are you going to be this “it doesn’t matter it’s not affecting me” towards the process that I’m here for? Already seemed like he was more interested in my donor and maybe even trying to ward him off.Either way; they made me so uncomfortable I chose to be natural with my donor; which wasn’t my interest and also the reason I wanted to use the clinic.They made me so uncomfortable. I wish I would have not brought my donor with me and I wish I would not have been assisted by that man at the clinic. I feel like he was making a joke of me.

Knowledgeable, compassionate and respectful are words I would use to describe the staff at PREG. They were sensitive to my situation and I knew I could always get a quick response when calling. I pray my infertility struggles are a thing of a past, but I am so grateful for the love my PREG family showed me.

We had the opportunity to work with both Dr. Nichols and Dr. Payne. Also, the staff in Spartanburg and Greenville. They are all really great! Thanks y'all so much for everything you have done for my family. We are so blessed with our sweet boy!

Every single person from the front to the back has been absolutely phenomenal. I have had so many worries and every time I address them, I am given such positive feedback. They treat all of their patients as their own family. I would recommend any person that is having any fertility issue to use this facility!!

Our decision to go here was the best decision we've ever made! We have our miracle baby! The Dr's and staff are not only knowledgeable but they're also supportive! I recommend them to anyone struggling to start their family!

Absolutely outstanding group! I highly recommend them to anyone trying to have a family! They are like family and my experience there was phenomenal. Best care I’ve ever received in a doctors office!

The doctors and staff at PREG are amazing & so helpful! They explain everything to you and don't make you feel like you're just a number. I have developed friendships with staff members and they make a difficult situation much easier to bear. I highly recommend PREG!