Palmetto Primary Care Physicians's Online Review Report Card

This practice at the outset looked ok, but after going in for a series of visits, the doctor (Thomas Bolt) always seemed to order tests that had nothing to do with the reason for the visit. Moreover, he wanted to schedule another visit within 2 months. Always. The final straw was when 9 tests (yes, 9) were ordered and I had to pay out of pocket (until deductable was reached). During the subsequent phone visit, only 1 of these tests were ever mentioned. When I called the office manager to complain, calls were never returned. Only when I contacted the patient liason did the manager call me and was curt and rude. I'm filing a complaint with the medical board.

I've seen a few doctors at this office over the last three years as has my husband and we have never had a good experience. We will be searching for a new primary care provider asap. It's nearly impossible to get a hold of anyone, no-one has ever gone over lab work with me, my husband was billed for a visit that he never had and then told that he had to find the doctor that billed it as he no longer worked there. No one replies to my messages on the patient portal and I have always ended up having to go to the hospital or walk in clinic after my appointments here in order to actually receive care. I wish it was just one person as this is our closest facility, but I've had issues with two doctors, office staff, and billing staff. I would definitely look elsewhere if you're in need of anything more than a regular physical.

Great and friendly staff, wonderful Dr who took time to hear concerns and answer any questions. Wonderful experience.

Lindsay Fried FNP is The Best. Full stop! I've never enjoyed a physical exam like this one. Great experience! Lindsay is personable, professional, and well-versed on the latest medications and treatments. I'm so impressed I booked another appointment with Lindsay. Alissa and Crystal are wonderful. Alissa went over my information before Lindsay arrived. Alissa gave me an EKG and drew my blood. I am, as medical professionals say, a "hard stick." Years ago at Georgetown University Medical Center in DC where I lived for 25 years it took a medical tech 8 tries to nail a vein. Crystal and Alissa got it in 3! Crystal helped Alissa with the second vial of blood. Re: swiftness of scheduling. I called Monday am. Got appt Monday afternoon. Receptionist Megan is lovely. I know Jonathan from visits with Lucy Davis, M.D. (No relation.)​The Daniel Island location is three minutes from my house.Convenient.If I could give this stellar medical practice 10 stars, I would!Alissa called two days after my appointment with lab results. Two days! Short turnaround. Excellent!

The place is great. However the "office manager" and first impression at the front desk, Amy, needs a new job. She has ALWAYS been rude and acted miserable every time we have entered the place. Everyone had an off day, but this repeated behavior resulted in this review. Sorry to anyone else who has this encounter.

Went in on a Monday morning with all new patient forms filled out and insurance information.  Needed routine physical.  'We've got an opening at 830am tomorrow morning with a P.A. to start the new patient process.'  Great, I'll be back then.Showed up the next day at 820am for the 830am appointment.  The woman who made the appointment, and acknowledged making it, had no record of it.  I was offered an option of waiting around for an opening or returning the next day.I don't think I want to trust my health care to this type of a medical  provider.

I rate this place all thumbs down cause I hate the place and the Secretary there needs to be removed from that place and I hope I find a lawyer because of their Secretary would not let me talk to a doctor to get my medication filled.

Love Dr Grossman and staff. Everyone is so nice and fun to talk to. As far as the lady complaining about not talking to the dr just for a refill, that’s uncalled for on your part. Usually the secretary relays message to the dr. He is very busy and has loads of patients to deal with. Your not more special then everyone else.They are good at letting the Dr know you need them and the Dr will return a call when he is able to.Dr Grossman and staff has helped me through all my health issues and I have been getting better by the week. I appreciate everything you all do. 🤟

Hands down the worst physicians office I have ever visited. The Daniel Island location, where I went, continuously double and triple books their MDs (multiple staff confirmed this), so wait times are long (1+ hours with an appointment). You can get a faster appointment by seeing the PA Kaleigh Scherick, but beware, she provided zero follow up on my test results. I was referred for two important ultrasound scans, both of which discovered abnormalities. I had to call three times to get my basic results and never once spoke to the PA, only to admins. All results delivered by admins who couldn't answer my questions even though the test results were abnormal. The PA couldn't make time to talk to me on the phone. Their referral department is backed up - it can take up to two weeks to get a referral to a specialist. I later spoke with the office manager Amy, who seemed very concerned about my experience and promised to call me back. Guess how that turned out? She never called back. There is at least one person here, a nurse named Fern, who really seems to care about patients and their health, but there are so many uncaring people along with a disorganized communications process and a broken scheduling system, that this office seems dysfunctional beyond repair. I now have to jump through more administrative hoops to get a copy of my medical records so that I can take them to a new physician. There are plenty of healthcare choices, I strongly recommend seeking treatment elsewhere - this place can jeopardize your health.

I received probably the worst service I have ever experienced anywhere before. My scheduled appointment was for 2:30, I was not seen by the doctor until 4:30. I waited a FULL TWO HOURS to be seen, it was not during a busy hour either. The nurse was also very condescending and not at all understanding when I asked why I hadn't been seen yet. Awful awful service. Would recommend going to literally any other physician.