Palmetto Primary Care Physicians's Online Review Report Card

They are awful! I had been calling and calling for a referral to to a foot Doctor. It tools week's before they gave me one and my feet were so bad they were bleeding, and I have diabetes. I was very upset and felt they were incompetent in providing me with the nessary care I was in need of. I was , rightfully so, upset and let them no I wasn't happy with my care. Well,they discharged me from the practice leaving me without a doctor and in need of medical attention. Very unprofessional. What happened to your oath to do no harm! I would not recommend them.

If you are vaccinated and have COVID symptoms you can be seen in office but if you are not vaccinated and have COVID symptoms - you must do TeleHealth.  They will state that is not true, but IT HAPPENED.  When the PA was asked "So, if I had been vaccinated I could have been seen in the office?" the response was "Yes".  They obviously aren't knowledgeable when it comes to COVID and the fact that vaccinated people can get COVID and spread to others!  So, the discrimination begins!

Dont even bother, lady who answered the phone was rude and cut off anything I had to say with we're not taking new patients even though I've been with PPC my entire life.

The office and staff has been nothing but amazing to my husband and I since we moved here. Dr. Ann Schulter was the one who did labs and exams on me when I got really sick back in August 2020. I found out I had some health issues that were confirmed and she has been wonderful when it comes to listening and helping me try to feel better.

Poor communication between doctor office and their scheduling at their diagnostic and imaging center. Two different times. Then when you ask to have your doctor (Anna) call you back they said it’s “against their practice.”

I've been looking for a primary care office for a few years, and after a few visits here I am sure I've found it. Staff was great, they actually thoughtfully listened to concerns, asked amplifying info, and had good meaningful discussions. Then once tests/exam were completed they again fully went over everything and explained them. Genuinely care about the patient is what I'm trying to say

Dr Mathews is good but his staff gets an F. I have never encountered such inadequate people in my 68 yrs of life. Run. Run awayIf you are w/Palmetto P.C then reach out to me. IF you're a company handling their work, then no. Do not reach out.

After my noon appointment I was told my prescription would be at my pharmacy by the end of the day. The day came and went and I figured stuff happens, I'll get it the next day. Friday morning I wait to hear from cvs that it's ready to be picked up. Doesn't happen. I call the office and they said they will send the doctor a message. Again, I wait by the phone for their call, and it doesn't happen. I call the office yet again and they tell me they are sending a message. The third phone call I made to them resulted in the opererator informing me the doctors office was now closed and there's nothing she could do. As if this was my fault and the first time they've heard from me. I wake up early in the morning Saturday thinking maybe I could be helped. No such luck. Again, closed office too bad. Surely Monday had to be a sure thing and they couldn't give me the run around. Wrong-it's 7pm on Monday now and I'm still getting the same crap about sent messages. Never an apology or attempt to correct whatever is going on. Completely ridiculous

Dr. Sara Montoya has been my primary care physician for many years. She has become my husband's practitioner also; i.e. our family doctor. We have recommended her to our friends and family whenever necessary. She has a genuine caring spirit about her. No complaints.

While the doctors may do a good job, each visit results in a one or two hour wait no matter how soon you book the appointment. Ridiculous service. No excuse for that.