Knoxville Pediatric Associates's Online Review Report Card

Dr. Cash is the best

I went to the old KPA location in alcoa when I was a kid and loved everyone there Just had my son in November of 2020 and decided we wanted to take him here for his appointments. Called our insurance TennCare the day after he was born just to make sure his card was being mailed. Called KPA right after I got off the phone with Tenncare and they got us in the next day Scheduling is easy here. The office staff as well as all of the doctors are so kind and understanding We love Dr.Holt She is always willing to answer any questions we may have and is always sure to give us suggestions about certain things and reminds us what a great job we’re doing with our boy Definitely recommend going here if you have children

If youre in a hurry do not come here.  You will wait and wait and wait.  Oh did I mention. That youll have to wait.

Borderline incompetent front office staff. Called for weeks ato get shot records. Never received a return call. Was told that the shot records had been moved up into the attic in a box and they couldnt get to it after visiting them in the office.

My family has lived in four states within the last decade and have had our fair share of pediatricians. Many are competent with no bedside manner or viceversa but rarely do you find the holy grail combo of both. Every practitioner we have encountered in our sick and well visits have been wonderfulfriendly thorough informative and compassionate. Dr. Gilmer caught a medical issue with our 8yearold that needed to be treated ASAP which we are so grateful for. Dr. Solomon is very thorough and amazingly sweet and patient with our preschoolaged twins. There is a bit of a wait once you are directed to a room but thats no big deal to us if a doctor is ensuring that your child is well cared for and you have all of your questions addressed. During COVID times the waiting room is closed. They have you wait in your car and enter on the left side of the building for well visits and the main entrance for sick visits. You are told what room number to meet them in. Everyone is masked even after the local mandate has been lifted.

We love all of the doctors and staff members here. They have all been so wonderful to our kids and we would recommend KPA Foothills over and over again.

We have been going here for years and the Doctors are wonderful The front desk staff and the nurses and office manager however talk down to you if you have questions rush you out of the way and will RS you if they are busy and you are running a little late. We live an hour away from this office and travel to come because we did not want to change their pediatrician when we moved from local to this office. We drive thru 2 school zones to get there and they made his appt for 330 or 4 I do not remember exactly we got there at 10 min after and argued for about 5 min about how far behind they were with a lobby half full of patients waiting to be seen and refused to see my son after me driving an hr and 15 min to get there I am a office manager in a Dr office as well so i know policy procedures and called her out on it and she got MAD Long story short is had I been 10 min earlier they would still had me sitting in the lobby anyway they refused to go ask the Dr if he would still see me they pulled out a policy that said you COULD be rescheduled after 10 minutes which means they refused to see me it is not against their policy for 1011 min late. I think that if they would get some new friendlier and respectful front desk managers and workers that this facility has the potential to be a 5 star office. Long story short is i made her mad by asking to see policy and telling her she needed to calm down and not be so rude I was office manager too and she was out of line. She raised voice to find another provider local to me and then lied in my chart that I was unhappy and self discharged which is A LIENew to addI forgot to mention that when I had called back to reschedule the Office manager had discharged my kids and notated this review and how unhappy I was and asked me why would I want to RS when I was so unhappy there I said the only thing Im unhappy with is the way the office manager talks to parents and how unprofessional the situation was handled I was basically called a liar by the office manager and told sorry id have to find somewhere closer to where I live. Theres no telling what she put in my sons chart.

Great place to take your children We love Dr.Collins

Do not take your child here.

This place is wonderful. The doctors and staff are very knowledgeable and supportive and are doing a great job in the midst of COVID. Dr. Collins recently cared for my child who had some extensive skin injuries from a treadmill accident. He was so very gentle with her when attending to her wounds and I couldnt have asked for better care. All my children have received excellent care from birth at KPA in Knoxville and at the Foothills office.