ParkMed Urgent Care's Online Review Report Card

Absolutely the best place to be seen !!! Always fast and very great staff

I have been a patient of Dr. John Rooke and Dr. Bill Tucker for about 10 years. I trust these guys with my life!!!! I do Photography as a hobby and Dr. Rooke is always telling me he sees my pictures on TV. That means a lot to me!! Plus, he asks if my family is doing well. That means a lot to me!! My other Doctors have told me that Dr Rooke and Dr. Tucker are EXCELLENT doctors and they TRUST what Dr. Rooke and Dr. Tucker have to say!!!! They are VERY Professional!!!! There are not enough POSITIVE comments I could make about Dr. Rooke and Dr. Tucker!!!! They are always helping me and I trust them 1 MILLION PERCENT!!!!! Dr. Rooke and Dr. Tucker will ALWAYS be my doctors!!!!! I wish there were 10 stars I could rate for Dr. Rooke and Dr. Tucker!!!!

The doctors are great but the older lady working the front, I believe her name is Cindy? Is incredibly rude. I’ve gone in several times & also called & every single time she is rude to me.

I used the Alcoa office on Monday, April 27, 2020, and neither the nurse nor the doctor doing my exam had on a face mask! This is very unprofessional, especially during this covid pandemic! There were also some patients in the waiting room waiting to be seen with no masks. This should be a requirement for patients and staff to wear masks! I was wearing mine!! Very disappointed in this doctors office and feel they do not care about safety.

I go to this place to get checked over a very serious pain an get hassle over no having my insurance card on me. I know for a fact they can pull that information up on their computer. This is absolutely rediculious. I will never use these idiots ever again.

I saw Dr Rooke for years and Dr Tucker and really liked both of them,but the quality of care and the receptionist staff has vastly fallen,so I will be going to the one in Knoxville. Also there's always tons of people who are very sick here and not told to cover their faces, receptionists are straight up Rude here

Very unprofessional. Took my girlfriend there at the beginning of March for a possible broken ankle. The NP took one look at her ankle and said that it's broken (which it was) and told us to go to the ER and that she wouldn't charge us. No x rays were done or anything. 2 months later we get a bill for almost 300 dollars. We call and explain that the NP said that they weren't going to charge us. The person we spoke to told us that it's already been billed and that we're basically out of luck. Do not give them your business. They do not know how to properly bill and refuse to listen to anyone.

Staff and doctor was very friendly. Got in and out quickly. They took my BC/BS insurance.

I've been going to Parkmed urgent care on and off for 2 years and they have mostly been really good until today...I got there at 1:35 (they close at 2pm) and they informed they have already taken there last patient of the day...I explained I had driven down from seymour just to see them BC I they know my medical history but that did not matter they could not spare the 25 minutes to see me...especially when I am self pay and there is a clinic next to my apt for half the price $35 doesn't make you have much faith in the people there anymore

The doctor billed me $374 and I was there 10 minutes. He never even touched me. I was there for a doctors note for work. He wrote me a note that cost me $374.

I just went in on a Saturday morning at 9:30. Peak time for emergency clinics. I took a book to read and barely cracked it before they called me back. The PA examined me and gave me a prescription, and had me out of there in less than 20 minutes total.

Everyone working was friendly. It was quick and easy. Thank you!!

Loved it here. The staff was amazing! They were so comforting. I will go here again for sure.

Dr Robert Deichert RIP He loved his job at Park Med

I’m doing my externship here the east knoxville location and the people there are so caring and friendly! I highly recommend going here!

Always great service, nice staff, great doctors and no long wait time.

Avoid this place at all costs. Especially if you want compassionate care and understanding. My husband is going there for a worker’s comp injury and I had an absolutely horrible panic attack in the office all because I’m scared to death about my husband’s condition and we can’t find out his MRI results. Not only that but they won’t let me go back with my husband to find anything out. My husband was told that if I even set foot on the premesis that they would call the law. My God, I suffer from major depression and have a horrible panic disorder that I’m receiving treatment for ,but I sometimes don’t handle stress well. Where is the care for the spouse/caregiver? If I didn’t love my husband so much I wouldn’t be in such a panic over his results. The woman that works the front desk is horrible very cold and heartless. I had no clue that the panic attack was going to hit me the way that it did I was just emotional and hysterical. This staff has just been awful to both my husband and I ,and I wouldn’t recommend this place to anyone.

Myself and my family are always treated quickly and there is hardly ever a wait. Expect to spend 15 minutes here and be on your way. The doctors are efficient and friendly. Depending on the day you may not always see the same doctor but Dr Rook is (in my opinion) the best. Always get the care we need and always very satisfied with the results.