Arbor Wellness's Online Review Report Card

If you are in need of lasting MH help, there are better options out there. Don’t be misguided by the visual aesthetics. It’s a facade. There are far better options available with a better alignment of client agency and continuum of care. Every client should have a voice in all steps across all levels of their care, and there are companies that follow that philosophy and practice. This company falls short in that regard, and I know this company well. Just do your homework and get the help you deserve. I hope this helps.

My whole experience was positive except for they need more structure for the groups especially on the weedend and management need to listen and follow thru with suggestions.

I completed the program and was very satisfied. I left a completely different person. Arbor didn't solve my problems but they did give me tools to further my progress.

I had a decent time here. I was only here for two weeks because of personal reasons but my time here I felt was beneficial and I enjoyed my time here. There are a few complaints though that I wish they could work on especially because it’d make the experience a lot better for others; during the weekends they have different facilitators run the groups and you basically do nothing all weekend. The first weekend I was there we just did random self care like read or journal and talk for an hour straight. The second and last weekend I was there we drew birds and did nothing as well. It seems like they can’t find anyone to work weekends so they have people who don’t really have much experience work the weekends and that’s what goes on. It’s kind of nice to have a chill day for the weekends but at the same time it could be a lot more beneficial if we had actual therapists working on the weekends. Another complaint was there was someone in the facility that was a patient that caused a lot of issues but they did absolutely nothing to resolve any of the issues they were causing. This caused a lot of distress among other patients but it seemed like the staff couldn’t care less. The patient was leaving though during the same week I left so hopefully it’ll resolve a lot of the issues that happened. The facility also had a large ant problem that seemed to be not taken seriously and they were everywhere. Primarily in the theater but also other places within the facility. I did see an exterminator one day but they seemed to have not really done anything to permanently fix the issue. The food is also severely lacking in quality- I would think a place branded like Arbor is as well as expensive as the place is would have better quality food but the food was mediocre at best and was the quality of hospital food.

Savannah is the best therapist. She is attentive and super insightful. All the staff are wonderful.

Arbor is the best in Middle TN. Their philosophy that healing is a journey, not to be defined by failure or success, but a process focused on overall wellness and self-respect is a direct reflection of their staff and providers. Always will recommend AW!

Amazing night and day BHT’s. The group facilitators are phenomenal as well!

Amazing staff! Beautiful Facility! I've trusted Arbor with a few friends care & they have been incredible to work with!

Great

They change prescriptions on clients without consulting them. I DO NOT recommend them. Staff turnover is horrible. Five people left within the two weeks that I was there . Kind of makes you wonder about how they're running things.