Chattanooga Imaging's Online Review Report Card

Horrible customer service Over heard receptionist tell the nurse that they will not give out free face masks to patients. If patients come in without a mask they will have to reschedule. Not customer friendly environment at all. All required insurance forms and consents are lamentaded and wiped off for the next patient.

Bad service nobody answered the phone callsIs better pay without insurance.Cost service without 245.00Cost with insurance 395.00Crooked system.

Never again....the wait is atrocious....never again....

Xrays done on Thursday 08192021 As of Tuesday 08242021 the xrays have not been sent to doctors office due to a glitch Amy at Chattanooga Imaging did not seem to care at all the the xrays were a waste of my time and money since the doctor never received them. She also first stated that the person I had talked to at Chattanooga Imaging East was mistaken when she told me they were not sent to doctor. Maybe the doctors office will receive images sometime this year.So if you need images sent to your doctor DONT WASTE YOUR TIME AT CHATTANOOGA IMAGINGLeft message for Bo Guffey yesterday he never returned phone call.

Appointment was scheduled through my doctors office but on arrival the receptionist has no idea why Im here. The bathroom was my next stop since it was a 35 minute drive and it was trashed paper towel machine gives you a 2inch by 4inch thin slice to barely dry off 1 finger and you will need a towel of you turn the water on just

Tech I had was not pleasant and today I received notification from my credit report about a bill past due when I have 2 health insurances.

I had a small issue with the billing department about my insurance but a quick call to Bo had that all fixed up. As far as the visit and facilities go the waiting area is clean and other patients were all wearing their protective face coverings. Admitting and processing was quick and painlessAll of the staff was courteous and pleasant to be around. The actual MRI was well an MRI but the staff makes you comfortable as possible while your stuck in a loud box lol. Anyway I say A+ for service I will use again.

I have had several test done here over the past years. I have always had a good experience with the exception of receiving another patients test results one time.

The local facility over the years has been great to work with but their Plaza Radiology DBA Chattanooga Imaging and their billing group is a nightmare to deal with. For over four months they have consistently over billed me originally for $409.55 during April and May statement.Medicare approved their original procedure which was done at Imaging East with an approved amount of $112.47 and Medicare stated my billing portion may be $32.91 but since Aetna is my secondary they paid $19.89 which was $13.02 less due to my portion of the Medicare Annual Deductible so it should have made my payment to Plaza aka Chattanooga Imaging at $13.02.Their statement showed the Aetna payment but they labeled it as a Medicare payment. My wife and I tried to explain to them from the beginning when they first billed me $409.55 in April and then again in May. They were ignoring my phone calls explaining their error to them on everyone of their statements so in late May I filed a complaint with Medicare about their over billing practice and once Medicare sent them a letter about their over billing they immediately lowered my bill in July to $32.91 but never took into consideration the Aetna my Secondary early payment of $19.89...Finally today we called for the fourth time and the girl seemed to understand but still asked us to send them the Summary Notice from Medicare and the EOB from Aetna which previously the girls had said they would have access to.If I hadnt gotten a nasty phone message stating if I didnt pay the $32.91 online they would turn it over to collections I would have still been waiting on the supposed reconciled bill expecting it to show the actual owed amount but theyve constantly ignored our phone conversations with them and billed what they wanted to. To say the least I will NEVER darken the doors of Chattanooga Imaging East ever again for a procedure due to their incompetent Plaza Radiology and their Morons in their Billing Service and hopefully this nightmare will end when we mail them the info this last girl had requested.Ps If anyone from Chattanooga Imaging reads this I issued a check through my online banking to be sent in the amount of $13.02 my actual owed portion and Plaza should receive it by August 17th even though Plaza has consistently instructed me not to send a payment of any kind until the bill is resolved. I would so hope that they turn this over to collections so I can sue them for fraud trying to collect the additional amount already paid by Aetna....

Beware... The billing department is a nightmare. I am owed a refund for over 300.00 and have spoken with the billing team at Plaza Radiology over 26 times and they keep stating that they are escalating the process. I have supposedly spoken with 10 different Supervisors and no one seems to have a clue what is going on. This issue has been going on since 1232018. Im not sure if there is any recourse for a patient to receive a refund. Make sure you dont prepay too much as my family did or you will never see the funds.