James P Richmond's Online Review Report Card

First visit to East Ridge Eye Center was a very good experience. Minimum wait time courteous staff and a clean well maintained facility. I was given multiple eye test to properly determine any issues. Dr Dozier then met with me and clearly discussed all the test results and answered my questions professionally. I will continue as recommend.

The optical shop needs more training

Tammy in the optical center helped my wife pick out glasses that were too large for her face. They refused to help her fix the problem We are out $500 They finally called after I left a bad review and said they would help her.I took her back and they wanted to charge another $250 to fix the lenses. So we left Now I recieved a letter of dismissal because we left a bad review All i did was tell the truth

I love dr Dozier However their optical department needs work I have dementia and needed assistance purchasing glasses. The optician Tammy helped me pick out frames that were too large for my face. After I recieved the $500 glasses they were too heavy for my nose and it was painful to wear them. I called and was told that they could not do anything to help me. I was stuck with them. So I left a bad review. Then they called and they told me if I came in they would help me. So I went back and was told it would be an additional $250 to reframe my lenses. So I left. Two days later I recieved a letter from dr. Richmond that they will no longer see me at their office

My mom loves dr. Dozier. However the optical center and Tammy did my mom wrong My mom has dementia and she sold my mom her frames and assisted her in picking them out. The frames are too large for her face and too heavy on her nose and ears. My mom called and requested smaller frames and was told that they couldnt do anything about it So now she is having headaches and cannot wear the $500 pair of glasses Tammy refuses to help her. We will never go back Also we found out that Healthspring pays $200 on new eyewear and their optician will not accept it although dr. Dozier does. And she did not inform my mom of this up front.As of February 25th she recieved a letter that they will not see her anymore because of her review The truth must hurt

Doctor doziers office is not very considerate here Ive been coming here a few years now and Ive never been seen when my appointment was its going on an hour later now and still waiting do they think their time is only valuable I cant believe I came back here again.

If I could give this office less than 1 star I would. They clearly have NO regard for their patients. They cant even send in a prescription to a pharmacy in a timely manner and want to charge for rechecks 2 days later. My family will NEVER use this facility ever again.

This office is all about the money and not about the patient. They insist on a copay every single time you walk through the door. 3 days between visits and they want a copay. We refused to go back and funny the doctor he sees now doesnt charge for recheck visits under 30 days.

He takes him time explaining any issues you have. Asks if you have any questions or concerns. Very friendly. Everyone in the office is.

I’ve been seeing Dr. Dozier for 3 years and I have been very pleased with him and the staff of East Ridge Eye Center. They’re very thorough and I’ve always had great care and service. Being diabetic I wanted an MD to follow me and help guide me in preventing diabetic retinopathy not just do a refraction and order my contacts. My experience with EREC has been well worth a 5 star rating.