Mark W Bookout's Online Review Report Card

Staff is rude and inconsistent. Wait time is over 45min. Not that great of a Dr. for all the stuff you have to deal with.

The staff is very friendly and accommodating. Dr. Bookout is avery professional. Surgery was painless.

I dont understand why everyone dont give 5 stars to this wonderful place. The staff is friendly funny and very efficient in getting us in and out. Dr Armstrong is a fantastic surgeonboth my children has had their tonsils removed by him and he is good looking just for added fun I will always come here for all mine or my families ENT needs.

I dont understand why everyone dont give 5 stars to this wonderful place. The staff is friendly, funny and very efficient in getting us in and out. Dr Armstrong is a fantastic surgeon(both my children has had their tonsils removed by him) and he is good looking just for added fun! I will always come here for all mine or my families ENT needs.

Don’t waste your time going to this place!We had an appt. at 10, we arrived 9:52 We drove a solid 45 mins to be at this appt. we waited 52 mins to be put in a room, then waited another 20 mins in the room waiting to be seen by the Dr. the nurse eventually comes back into the room and informs us the Dr. will not see us with out the CD of the CT our son had done months prior to this appt. Office staff neglected to tell us we need to get a CD of scan. Wanted us to come back with the CD at a different date.Doctor never came into the room to introduce himself or apologize for his office staff not notifying us to get a copy of the CD images. His nurse was nice, but the office staff are not friendly people!

I would give this place zero stars if I could. The entire office is rude and unprofessional. Dr Bookout is even worse. If you have an issue an want to get the problem fixed save your time and money, go some place else!

Started off bad and got worse. Asked if I brought paperwork they mailed which I never received. She had a bad attitude and more or less accused me of lying. After filling out all the paperwork and turning it in she asks for custody papers from the court for my biological daughter. I have not had a custody battle over my daughter therefore no papers exist but she states no surgery can be performed without them. Bookout had already taken out my daughter's tonsils years ago and one grew back. We left without seeing him. I will go to Nashville if I have to.

I should have read the reviews ahead of her appointment. Long story short. Office staff was super rude . They never told me Parent had to be present. My nephew was unable to check her in so I was gonna drive by . It was only 10 minutes drive from my work Which would make it 8 mins late from her appt time. but office lady said they wont have enough time to see her because Appts were fully booked and I have to have paperwork with me which they supposedly mailed. I never received one, I mentioned I don't have it and will fill up when I get there but she said They cant see her unless I have their mailed paperwork. And next appointment was after 2 months. She already waited 6 months to get checked.They should get some nice office staff who knows how to deal w these situation. It could have been explained little nicely. Am sure even if I got there 15 mins early they would have make me wait 1 hour.

I severely broke nose. In Dr Bookouts words ”I crushed it” he decided it needed surgery to be fixed. I could not be happier with the results. He was very professional and straight forward. Staff was also very friendly. I didn’t know any ENT’s but I can now say that I know one and I very much appreciate him and the work he does. I was extremely worried about it still looking deformed after the splint came off. Im telling y’all it was horrible before the surgery. The splint came off today and I was pleasantly surprised. Will take about a year to fully heal but I look as normal as I can with two black eyes, lol. I will give Dr Bookout and his staff 5 stars and as many referrals as I can. Thank you guys!

Dr. Bookout is a phenomenal ENT doctor. My daughter has a great connection with him and thinks he is just the greatest thing ever. We appreciate how chill and informative he is with us. Very laid back, honest, and open to any questions. I think he could do these surgeries in his sleep! I was nervous about having the surgery done at TC Thompson because ofHow bad Erlanger has gone down, but we were truly blessed with the best nurses and staff,AND not to add :) but there was 0 judgement in the agreement of the terrible affects Tylenol has on the body as well. Yay!