Shauna Lorenzo-Rivero's Online Review Report Card

I love her Shes straight forward. wether you want to hear it or not Shes quick. Thank the Lord Shes gentle and understanding. She got me thru the longest year of my life I Thank God for this woman..

I love her!!! She's straight forward. ( wether you want to hear it or not !) She's quick. ( Thank the Lord!) Shes gentle and understanding. She got me thru the longest year of my life!! I Thank God for this woman..!

I would have preferred Dr Lorenzo’s explaining the procedure to me personally instead of sticking me in a room to watch a video on a tv screen. No way to ask questions. By the time the video was over she was on to the next patient. The video was not a replacement for interaction with the doctor. I really had no idea what I was signing up for. Also I was not prepared for how painful the procedure was. She seemed so robotic when speaking that I never felt like there was a time to say anything. I don’t think developing rapport with her patients seemed important to her.

Receptionist staff was wonderful & courteous. The nurse who took me & my son to the room was professional & courteous. We were never advised we had to wear a mask during the 45 minute wait. Once we were in the room, the nurse came and took my sons vitals & was courteous and professional. I stepped out to use the restroom, upon returning a nurse at the desk asked if I had a mask. I told her I did have one and it was in the room. She replied in a very rude tone, “Well I suggest you wear it.” Once the Dr came in she walked within a foot of us sitting in the chairs and stated that TN had lifted the mask mandate but CHI Memorial still had a mask policy. My son replied that he did not have one. In a very rude and condescending voice she said “Well, I will take care of that right now!” & stormed out we’re not refusing to wear one in the first place. Horrible &rude is the only way to describe that short visit. We left.

Dr. Lorenzo made me feel comfortable. She took her time with explanations without a lot of medical jargon. She is caring and helpful. I am also very impressed with her foundation that hosts the Rump Run every year. The money raised from this project pays for colonoscopies for those who do not have insurance or the ability to pay.

DR Shauna is a life saver. I am a Black American who fear the medical field. Not this time, Dr Shauna made a difference in my life she treated me with respect and gave me the best care a patient could ask for. I knew I was in good hands because her bedside manner is terrific. Most of all she knows her stuff. She is so smart and intelligent. She was able to see and fix things that other Doctors could notShe is God sent and I thank God that he directed me to her.

DR Shauna is a life saver. I am a Black American who fear the medical field. Not this time Dr Shauna made a difference in my life she treated me with respect and gave me the best care a patient could ask for. I knew I was in good hands because her bedside manner is terrific. Most of all she knows her stuff. She is so smart and intelligent. She was able to see and fix things that other Doctors could notShe is God sent and I thank God that he directed me to her.

SHE IS SOO SWEET AND NICE! A GREAT DOCTOR ALL AROUND. VERY EXPERIENCED AND KNOWLEDGEABLE AND NEVER IN A HURRY. A REAL BLESSING FROM GOD!!

She’s direct and very pleasant! I’m so glad I was referred to her by Dr. Sadowitz to do my upcoming surgery. The whole staff is amazing.

Dr. Lorenzo is arrogant and talks down to patients. I have been dealing with chronic pain for 10+ years. I'm 35. She told me that "my problem" is that my expectations are too high and that I have to accept that I'm never going to feel like I use to. She tried to show how I was overreacting by comparing me to other patients of hers. Told me others would be thrilled with my test results and others my age can't work because of their issues. I reminded her that I've been out of work for 2+ years due to my health. She minimized my issues and left me feeling horrible. I have seen a lot of doctors and have never been spoken to so disrespectfully before. I was eventually diagnosed with an autoimmune disorder. "MY PROBLEM" is actually that my immune system has been attacking my joints and causing inflammation throughout my body. My horrible experience with Dr. Lorenzo made it difficult for me to tell my story to another physician, but I'm glad I did, because I'm finally getting help I need.