Stephen Kent's Online Review Report Card

DONT recommend!!! Just a flat our jerk to my family, was mean, yelled at patient and also refused care in the middle of visit ( showed he just wanted insurance filing rights for payment not truly be a doctor and earn your pay by working for that insurance claim. He lied about not working only to come walking into room acted very uninterested in patient visit never once touched or even looked at patient ...

9/30/2020 Do NOT visit this office if you are of African American decent. I was just told " we don't take your kind or your attitude here. Allegedly I was suppose to have been rude to office staff at Madison location. Yes in a lot of pain due to work injury. If I was rude I don't believe workers comp would have been billed and I walked away with treatment and referral. I will be making a formal ...

I go to Dr. Kent on occasion and he is always helpful. I don’t know what the bad reviews are about, but I've never had a bad experience.

One star is too many.. By far the worst so called doctor I’ve ever met. Either he is on drugs or needs anger management because his actions are very bizarre. I was referred here from my chiropractor and went in for severe back pain. When I arrive they took my co-pay upfront (which I thought was odd) then took me into a room where the doctor spent less than 2 minutes with me then says “I’m going to suggest you follow up with your primary care doctor.” I was in shock because he didn’t even attempt to give me any medical attention for my problems and I was in severe pain. He said things like “I don’t have a magical pill I can give you” and “if you’re in that much pain go to the ER why did you come here” I responded I was referred here by the chiropractor and he then goes on to bash the chiropractors and how they’re not real doctors. ( very unethical in my opinion) I said “So you just took my money and didn’t even plan on giving me any medical attention?” He got so angry by that question slams opens the door to the room and yelled to his staff “Get her out of here now” I couldn’t believe it. I asked one of the staff members on my way out if he is always this way and they shook their head yes and apologized to me. I did file an complaint/investigation report on the facility and a board complaint on his license number 14265 I hope he gets proper discipline he deserves and understands this is not professional behavior. I got most of the incident on video so I’m anxious to see the outcome.

Dr. Kent and his staff were very nice and courteous to me and has helped tremendously! I was looking for a doctor who can give a well check up/physical for my travel overseas and saw that he does them. I read the reviews but I'm the kind who has to see for myself. I was referred from another office who said they did them, but story short, they didnt. So I called Dr. Kent's office first and asked if indeed they do and yes they did and made an appointment for next day. I got there 35 minutes early so I can fill out paperworks and the place was very clean. The front desk, Mary and Tiffany were very helpful along with the other ladies(didn't get their names). I was seen when I finished my paperwork. Talked to Dr. Kent and told him what I needed and he told me the kind of shots and bloodwork I needed. I also told him I needed the results ASAP as my flights were for the following week and needed it to finish my documents for a visa. He called me that late afternoon and said he will be working on it that night. Got my bloodwork the next day (Friday)and Mary and Tiffany said normally bloodwork is sent off on a certain day but will see if it can be done asap so I can get back soon too! They delivered! Tuesday, Tiffany called and said i can pick up my papers! They just don't know how relieved i was! I'm just glad they made it so easy for me. I'm now enjoying my reunion with my husband overseas! I just want to thank Dr. Kent and all the ladies in this facilities! They deserve 10 stars!

I have been to Drs Care and seen Dr Kent several times and have always found him to be caring and knowledgeable. I consider him one of the finest doctors I know.

They failed to bill my secondary insurance even though it was given at the time of service and I received a bill for the incorrect amount

4 HOURS WAITING FOR TREATMENT...DON'T EVER GO HERE...BIG WASTE AND SO AGGRAVATED...RRRR

Dr. Kent was and absolute jerk to me when is was injured and visited Drs. Care. He really walks the line on "do no wrong line". I will rate him 5 stars for ego and 1 star for bedside manner. I pray that this new Gateway stepdown ER puts a beating on Drs Care.

I would give no stars if possible- not only is this facility absolutely disgusting and filthy, it's service is no better. Upon walking in to this location, the extremely small waiting room had a hand full of chairs that were dirty and full. I was forced to stand in the corner where a large spider had been squished and left on the floor. Every corner of that office was disgusting and it became very clear that I did not want to seek any medical attention from a Dr that would allow such conditions. I proceeded to explain that I didn't wish to wait in which they referred me to the Sango location (which was slightly better but not acceptable by any means). I was refused service because of a billing misunderstanding from years prior. I would not recommend ANY Doctors Care facilities in this town and am actually glad that I was not seen there.