Mid-South Urgent Care's Online Review Report Card

This was the best care that I received in a long time!From the receptionist (Pam) which did an awesome job she was very, very professional. The nursing staff was very friendly and explaining everything that's best for you to know concerning your health.Mid-South Urgent Care Team on Houston Levee Rd. is the best group of nurses around. Thanks for helping me and may God bless everyone of y'all.

I came to the Houston Levee location to receive an x-ray on 1/21/21. 5 mins after paying the $45 copay, I was told that the x-ray machine was not working and they asked if I wanted a refund. I said yes. They responded that it will need to go to the billing department and that it would take 5-7 business days. On 1/27/21, I called the billing department and was told they had no record of my refund and that they would seek to get it processed by the end of the week. I had called and sent emails since 2/1/21 about the status of my refund and have not been able to get in contact with anyone, or have received my refund.

The provider I see on a regular basis is excellent, however, the staff is horrible. They have lied to me several times on the phone about my labs and there always seems to be an issue with billing when I’m at the office. Don’t use them as your main doctor. 1/20/21 Update! WORST SERVICE I’VE EVER HAD WHILE LIVING IN CORDOVA! I will write a detailed review about each staff member I’ve had interaction and communication with at a later date. Currently letting my attorney handle an issue with this chopped office.

The Doctor was very helpful

I had my rapid Covid test results in 20 minutes, very fast and very efficient

Very friendly and professional service!!!!

Staff was extremely friendly and efficient. You don't find that very often in Dr's offices these days.

They were friendly and professional

The staff at MidSouth Urgent Care are top notch! So friendly and helpful. This was my first time and I will go back!!!

staff was friendly and efficient, a rarity at Drs offices these days.

Very kind and informative staff.

Very professional will visit again if needed I rate mid south urgent care a five

Wait time was short. Everyone was nice and helpful. The nurse made my laugh in spite of the pain that I was in. The Dr answered all of my questions and explained my diagnoses thourohly.

Love my visit. Friendly staff and Dr. Bah is a gem. Always there when I need them.

Good customer service and care.

Just had a great appointment over the phone great staff couldn’t be happier with them

Very professional and got me in right away. I didn’t have to wait long which is normally a pet peeve of mine when left in the room for a long long period. Staff was very nice also to help me with prescription coupons.

They were great the customer service was the best. Will continue to go there. :)

Professional and Fast Service!!! Extra precautions while still providing excellent services!!!!

Very slow in completing visit.