Mark Bookout Md's Online Review Report Card

Took my granddaughter to get examined for tubes in her ears... My wife and I have full custody and had noticed she was having multiple ear infections... arrived 30 minutes early to fill out paperwork as instructed by the voicemail the office left... the staff took personal court documents and my identification... after waiting past our appointment time and the staff refusing to explain why they had to keep the documents rather than make copies for 45 minutes, we decided that this unprofessional atmosphere was not to be trusted... this is the same doctor that put tunes in my grandson's ears while they were infected and caused him to go deaf in one ear... Vanderbilt was right about Bookout and I will not trust him or his staff to every be professional...

Dr Bookout forced my grandson to have surgery while he still had an ear infection causing him to eventually go deaf in his left ear... zero stars was not available... what some so called professionals do for money over a child wellbeing is deplorable...

Everyone was very nice and Dr.Bookout was through and very informative....Will be my ENT ..

Staff is rude and inconsistent. Wait time is over 45min. Not that great of a Dr. for all the stuff you have to deal with.

I dont understand why everyone dont give 5 stars to this wonderful place. The staff is friendly, funny and very efficient in getting us in and out. Dr Armstrong is a fantastic surgeon(both my children has had their tonsils removed by him) and he is good looking just for added fun! I will always come here for all mine or my families ENT needs.

The staff is very friendly and accommodating. Dr. Bookout is avery professional. Surgery was painless.

Started off bad and got worse. Asked if I brought paperwork they mailed which I never received. She had a bad attitude and more or less accused me of lying. After filling out all the paperwork and turning it in she asks for custody papers from the court for my biological daughter. I have not had a custody battle over my daughter therefore no papers exist but she states no surgery can be performed without them. Bookout had already taken out my daughter's tonsils years ago and one grew back. We left without seeing him. I will go to Nashville if I have to.

I should have read the reviews ahead of her appointment. Long story short. Office staff was super rude . They never told me Parent had to be present. My nephew was unable to check her in so I was gonna drive by . It was only 10 minutes drive from my work Which would make it 8 mins late from her appt time. but office lady said they wont have enough time to see her because Appts were fully booked and I have to have paperwork with me which they supposedly mailed. I never received one, I mentioned I don't have it and will fill up when I get there but she said They cant see her unless I have their mailed paperwork. And next appointment was after 2 months. She already waited 6 months to get checked.They should get some nice office staff who knows how to deal w these situation. It could have been explained little nicely. Am sure even if I got there 15 mins early they would have make me wait 1 hour.

Dr. Bookout is a phenomenal ENT doctor. My daughter has a great connection with him and thinks he is just the greatest thing ever. We appreciate how chill and informative he is with us. Very laid back, honest, and open to any questions. I think he could do these surgeries in his sleep! I was nervous about having the surgery done at TC Thompson because of How bad Erlanger has gone down, but we were truly blessed with the best nurses and staff, AND not to add :) but there was 0 judgement in the agreement of the terrible affects Tylenol has on the body as well. Yay!

Don’t waste your time going to this place! We had an appt. at 10, we arrived 9:52 We drove a solid 45 mins to be at this appt. we waited 52 mins to be put in a room, then waited another 20 mins in the room waiting to be seen by the Dr. the nurse eventually comes back into the room and informs us the Dr. will not see us with out the CD of the CT our son had done months prior to this appt. Office staff neglected to tell us we need to get a CD of scan. Wanted us to come back with the CD at a different date. Doctor never came into the room to introduce himself or apologize for his office staff not notifying us to get a copy of the CD images. His nurse was nice, but the office staff are not friendly people!