Castle Dental & Orthodontics's Online Review Report Card
Castle Dental & Orthodontics
4.0
Average Star Rating
444
Total Reviews
28
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Review Summary
The Castle Dental of Franklin received 85% positive feedback, with patients praising the friendly staff, professionalism, and pain-free experiences. However, 15% of feedback was negative, primarily criticizing long wait times, rude reception, and billing issues. Overall, the dental office is valued for its quality care but needs to improve scheduling efficiency and customer service.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Castle Dental & Orthodontics's Reviews
Service was excellent however, the wait was a little long. I would recommend to others.
Reviewed On Google
I loved my hygienist and dentist they were very professional.
Reviewed On Google
Very friendly and caring service. My only concern is communication. After the titanium implant was put into my jaw I was told it would be 4 months until someone would be in touch regarding next steps. After 5 1/2 months I called to inquire and Sylvia immediately set up my new appointment in Franklin. Some communication upgrades might be helpful . SJS
Reviewed On Google
Great service. Fast and friendly.
Reviewed On Google
In the midst of switching dentists in Medicare, Castle Dental in Franklin is literally an oasis. Great front office, excellent dental team.
Reviewed On Google
Love Dr Mathis and crew
Reviewed On Google
I have been going to Castle Dental for a very long time. I find them knowledgeable and professional! My dental hygienist and dentist do a great job and answer all my questions! I can wholeheartedly recommend them to anyone looking for dental services!
Reviewed On Google
Clean (and festive!) office, friendly staff, and great service. I love that they are up-front about costs and provide you with a treatment plan. Discount plan for those with no insurance.
Reviewed On Google
Pleasant customer experience.
Reviewed On Google
Very professional and eradicated all of my Dental phobias from the past. From Zana at the Front desk, including Tim my dentist treated me with extremely good care. I highly recommend this office. Thanks again
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
Disclaimer
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