Franklin Surgery Center's Online Review Report Card

My husband had surgery here and the people in recovery were rude and trying to rush everyone out like they were herding cows and if that’s not bad enough they sent his bill to collections even though he had a payment plan stating failure to make payments. The same payments they auto deducted every month.

I had a procedure done at FSC and had a wonderful experience. All the nurses are so professional yet friendly here. I appreciated their kind bedside manner to make sure my procedure went well and to make me comfortable and alleviate my anxieties. Dr. Caudill and the nurses provided great care and service and ensured that I had the best possible treatment. I highly recommend Franklin Surgical Center!

Just terrible experience through and through. I've tried to fix the same insurance issue multiple times. If they can't get the simple stuff right how would they handle a surgical procesure?

I was apprehensive at first. Communication was not as smooth or timely, in advance of my procedure. Though they always returned my calls. The office was also a bit difficult for me to find (Signage could be better). Partially because my driver let me off at the building back door. Once in, the office was small making it seem crowded. And the front desk person was not great at multi-tasking. However, once back all went better that well. Cheyenne was personable, efficient and really great at making patients feel at ease. She introduced me excellently to who I would be seeing, and when, and where I was in queue. The anesthetist, Tripp, was equally as comforting, patient and kind. I appreciated his sense of humor and interest in my comfort. The other nurses, in the operating room and the person who escorted me out, (anesthesia prevents me from remembering their names) were also focused on my care and well-being. If you have to have surgical care, this is the team you want.

If you have to come here, 2 hours late is on time. They pack the schedule and tell you a time, but then you wait for hours before even starting. Awful place

The Surgery Center waited to the last minute to tell my wife they had canceled her surgery due to insurance. Our insurance approved this surgery weeks ago. Beware, read the other reviews.

Excellent experience from start to finish. Pleasant front desk, quick check-in, clear price quote and payment expectations, clean, nice nurses, professional anesthesia (no sickness afterwards), very caring. Dr. Max Caudill performed the operation and was genuinely caring. No complications and no pain afterwards. It was a great experience for me.

I wish I could give Franklin Surgery Center 10 stars! I got my tonsils and adenoids out at this surgery center and had the best experience! From the second I walked in until the second I was discharged I felt like family to these nurses (especially Caroline) and doctors. They made me feel at ease and explained everything to me. I hope I don’t have to come back here but if I do I know I’ll be in the best care!

I’ve been here twice in the last 6 weeks: once for myself, and once for my toddler (both ENT procedures). Positive experiences both times. A couple days before both procedures, someone from the front desk called to give us info on fee/cost expectations, and a nurse also called us to give us a report time, ask some last minute questions, and answer any questions I had. The nurses and anesthesia team were all friendly and kind, especially to my daughter who wasn’t old enough to understand what was going on. We had a hiccup (miscommunication/scheduling error) with my toddler’s surgery 3 days before it was scheduled. It was NOT the surgery center’s fault but they were very patient and helpful in talking me through options for how we could proceed. I hope we don’t need surgery for a while but we would absolutely come back if we did.

THE WORST BILLING. They cannot get it together when it comes to payment. I paid over a month ago and continue to get emails that I owe payment even though every time I call they confirm it’s been paid. Absolutely ridiculous. I’d avoid this place for surgery just so you don’t have to deal with billing issues. Had to worry about my toddlers surgery and now have to worry my a bill is going to go to collections because they can’t fix their systems.