Hand & Stone Massage And Facial Spa's Online Review Report Card
Hand & Stone Massage And Facial Spa
4.5
Average Star Rating
561
Total Reviews
78
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Hand & Stone received 84.5% positive feedback, with patients praising the knowledgeable providers, relaxing massages, and professional facials. However, 15.5% of the feedback was negative, primarily citing issues with membership cancellations, billing practices, and service inconsistencies. Overall, the practice excels in therapeutic offerings yet needs better administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Hand & Stone Massage And Facial Spa's Reviews
My husband and I came for our second anniversary. It was such a nice experience. The atmosphere was calm and the building was clean/approachable. There was a mix-up with the bookings but they were swift to help us and get it figured out! My masseuse was Mary and she listened to my needs and assisted how she could.
Reviewed On Google
Am a repeat customer and went for my massage to relax and get some tense muscles relief. Usually love the massages due to the soft lighting and SILENCE. Mary seemed like a nice person but NEVER shut up during the massage--missed a lot of areas like hands and feet and upper arms-probably ran out of time due to the constant chatter. Also, had paid in advance for the salt stones but did not get them--received a refund. Due to the constant talking and the missing service, I did not feel that I had had a relaxing, positive experience. I will NOT agree to having Mary perform my future services. My daughter went with me and had the exact same experience. I feel sad about this rating but must be honest. Yesterday's service was NOT good nor consistent with previous visits.
Reviewed On Google
My massage therapist, Eric knew exactly the right deep tissue massage pressure to get my tight muscles relaxed! I’ll be back soon! It was exactly what I’ve needed & neglected to do regularly. I won’t wait a year or more yo get a full body massage!
Reviewed On Google
Had a fabulous facial with Shelby! She customized my facial to address some concerns and now my skin is glowing! I will be back again, can’t recommend her and this spa enough.
Reviewed On Google
Excellent massage, great service and very professional. Book with Bill! I feel amazing after my treatment!
Reviewed On Google
Great experience. Beautiful, calm atmosphere. Grace was very knowledgeable and created a relaxing and encouraging environment for me to improve my skin. Highly recommend!
Reviewed On Google
I thoroughly enjoyed the facial. She had great recommendations, knew all about the products and gave me a wonderful and very relaxing facial. Can’t wait to schedule another one really soon!
Reviewed On Google
Eric did a great job very professional
Reviewed On Google
Was able to get in for a couples massage within the hour, very accommodating. Nicholas was great!
Reviewed On Google
Fabulous facial with a wonderful face/shoulder massage. Totally relaxing and indulgent!
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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