Jenny Craig Weight Loss Center's Online Review Report Card

Be aware. my experience with the new Jenny has been very bad. Very bad customer service. They lied to me in the beginning and told me I get free shipping for the year if I did the year membership instead of the six months It is not free shipping so I canceled my future auto deliveries they charge $20 for shipping. I had an order with two boxes that were open and they would not refund that. There are other food companies that help their customers horrible customer service

Stay Away… You will receive unauthorized charges on your account and when you catch it and call within 10 minutes of the charge they will refuse to refund anything. And you try to be a decent human being and acknowledge that accidents and things happen so you call Customer Service to speak to a supervisor to get it fixed and move on…Wrong. It is horrible- I dealt with two individuals Veronica and Steve W who refused to refund me and refused to let me speak or transfer me to a supervisor Don’t do it.

The new jenny Craig is very underhanded and there is no customer service !! Buyer beware do not sign up !!!

The new JC is very deceitful and their customer service has no desire to help you. They have a new "Chef's Choice" promoting a few new and exciting meals to taste which I opted for. I received my order yesterday afternoon. However upon reviewing the meals, half of my order was incorrect. Then I realized that half of the order was replaced by "chef's choice" items that are not new at all. I received 6 cans of tuna and chicken meals, 1 baked brocc potato, 3 chicken burrito, 4 cheese puff packages , 3 margarita pizzas etc etc all of which are items that I didn't order and suggests that these are the "chef's choices?" Not one but multiple of the items that are not new to the menu and are in abundance forcing me to endure a week's worth of canned tuna and chicken for example, ugh how gross and annoying. Customer service said they cannot refund me or give me a credit that the whole month is already charged and the best they can do is remove "the chef's choice" option for the next delivery so that I can choose my items instead. Nothing more but definitely made it a point to let me know if I wanted to cancel after that, it is ok? Wow! so much for helping a long time customer? I am currently disputing my charge and will be happy to return this crap if it becomes an option for a refund. I'm so disgusted! 🤬😡🤬😭

I ordered my first order and received my food within 1 week. account was set as auto ship. yesterday 1 day before I run out of food realized I have not received my shment tracking email so I called. was told it is in process and to check overnight for email with tracking info. today no email so i called again and as old it will take 1-10 business days for me to receive my order. I was told to go to supermarket and but food n list in the meantime. I ask to cancel the order and was told that they can't since it's in process mode. DONT HAVE FOOD, NO IDEA WHEN I WIL GET ND CANT CANCEL THIS IS NOT ACCEPTABLE.

Do not try the NEW Jenny Craig! There is so much disappointment and frustration that can be saved just by avoiding joining the NEW Jenny Craig. I was an existing customer of the original Jenny Craig and I never had any problems with it and I did great with it. The customer service of this NEW Jenny Craig is not helpful at all. They don't try to appease any situations and aren't concerned at all about losing customers of their mistakes or shortcomings. The customer service representative I encountered did not put the customer first and seemed like she didn't even want to try to help or be bothered. They try to get you in with great deals, but then they raise the price of your subsequent orders and once they process, you can't do anything about cancelling that specific order. My second order is going to arrive a week after I run out of meals and for the prices we pay, that is unacceptable! They aren't organized at all for it be a weight loss program. The prices are way higher with far less meal options than what you got with the old Jenny Craig. Unfortunately, they have now lost another customer from the NEW Jenny Craig! Trying to avoid others having to go with this company and be completely disappointed and much less in your pockets afterward!

JENNY CRAIG should be ashamed of herself! I hope her “new and 2nd JC business goes under too! To offset her former company’s financial failures, Jenny and her board of directors found a way to recoup some of the lost money. All customers whether new or lifelong must pay a fee of $50.00 to order items ala carte! Doesn’t matter if you’re currently paying for the 2 week food plan on auto delivery 2x/month, doesn’t matter if you paid JC $1500 in the 90s for a lifelong membership, Jenny just doesn’t care. Never mind that you can’t reach a customer service representative unless you pretend to be a new customer and call from an unknown number. Jenny picks up in under 10 seconds! Go ahead and try it! The representatives drink the Koolaid too! I was told 5X in 5 minutes this isn’t the old Jenny it’s the new Jenny company! WHO DOES JENNY THINK SHE’S KIDDING? She filed BANKRUPTCY AND THEN OPENED ANOTHER CORPORATION SO SHE COULD AVOID PAYING HER CREDITORS AND CONTINUE TO MAKE MONEY!! Jenny if you’re reading this please call me, would love to hear your excuses! Wendy Carlson Berkley, Massachusetts

First of all, the reviews below are clearly for a completely different, unrelated business. Converting someone else’s established FB business place to your new business, just to make yourself look like you have more positive reviews and followers is highly dishonest. Secondly, as for this NEW Jenny Craig, I’m highly disappointed with the direction the new owners are taking the business. I was an existing customer of the previous Jenny Craig and loved it. Customer service of the new Jenny Craig is condescending and clueless, every interaction I’ve seen of customer service for the new Jenny Craig, interacting with customers reads like emotionless AI. The food selection is way smaller than before, old customers are not appreciated or no sense of welcome back, and the prices are way higher with far less than what you got with the old Jenny Craig. The coaches were the cornerstone of the old Jenny Craig, with the horrible customer service of the new, I wouldn’t trust the free coaching to give me valuable and compassionate service. You’ve lost a long time customer new Jenny Craig, and by the way the comments and reviews floating around on the web looks, the steep drop in quality from the old business is noticed by more than just me. I except another closure in the near future!

Jenny Craig worked well for me because the program was easy to follow. Then 3 pounds away from my weight loss goal Jenny Craig decided to do online and FedEx food . Then they closed for good which was a rip off because they took peoples money.

Thanks for taking money from your employees final pay checks for insurances but not paying the premiums and it being canceled without us knowing! 🖕🏻🖕🏻