Laserderm Medspa Llc's Online Review Report Card

Beware of Shady Pricing Practices and Unkept Promises!! I really tried to give this business the benefit of the doubt, but unfortunately, my experience turned out to be disappointing, misleading, and ultimately a waste of time and money. I initially discovered them through a Groupon promotion. To my surprise, I was charged for multiple Groupons I couldn’t even use. Although they acknowledged the error and eventually refunded me, it took several months to receive the money back. That should have been my first red flag, but I chose to move forward anyway. My first laser hair removal treatment was actually great. The technician was professional, and the results were solid. I was told that if I signed up for a membership, I’d save money over time and get consistent coverage on the areas we discussed. Based on that oral agreement, I signed up. Then things started to unravel. When I returned for subsequent treatments, I noticed inconsistencies in the pricing. Areas that were supposed to be included at a certain rate were suddenly being charged differently. When I brought this up, the justification I was given was baffling. First, I was told that their pricing was still lower than other places (irrelevant if you’re charging more than what was agreed). Second, I was informed that a former employee named “Jennifer” had quoted people incorrectly. But that’s not my responsibility as a customer—and they never sent out any notice, nor did they offer a chance to opt out of the membership or adjust it based on the updated policies. To make matters worse, their pricing structure is deliberately confusing and feels like a money grab. For example, “upper leg” doesn’t mean what you think it does. Apparently, different parts of the upper leg are billed separately. A bikini area is different from a Brazilian, and a Brazilian somehow doesn’t include the backside unless you pay extra. What’s next—charging separately for your left and right knee? When I finally said I didn’t want to continue the service and mentioned I’d be leaving reviews to share my experience, the technician actually threatened me for saying so. Instead of taking responsibility or showing any concern for how they treat clients, they responded with intimidation. That says a lot about how they operate. This kind of nickel-and-diming, coupled with threatening behavior when held accountable, is completely unacceptable. It shows a lack of transparency, professionalism, and integrity. If an employee misquoted people, that’s on the business to correct—fairly and openly—not to quietly change policies and expect customers to go along with it. At best, this place is disorganized. At worst, they’re knowingly engaging in bait-and-switch tactics to squeeze more money out of unsuspecting clients—and then threatening them when they speak up. I strongly recommend looking elsewhere for your services. There are plenty of reputable places that don’t play games with pricing or bully customers who ask questions.

Beware of Shady Pricing Practices and Unkept Promises! I really tried to give this business the benefit of the doubt, but unfortunately, my experience turned out to be disappointing, misleading, and ultimately a waste of time and money. I initially discovered them through a Groupon promotion. To my surprise, I was charged for multiple Groupons I couldn’t even use. Although they acknowledged the error and eventually refunded me, it took several months to receive the money back. That should have been my first red flag, but I chose to move forward anyway. My first laser hair removal treatment was actually great. The technician was professional, and the results were solid. I was told that if I signed up for a membership, I’d save money over time and get consistent coverage on the areas we discussed. Based on that oral agreement, I signed up. Then things started to unravel. When I returned for subsequent treatments, I noticed inconsistencies in the pricing. Areas that were supposed to be included at a certain rate were suddenly being charged differently. When I brought this up, the justification I was given was baffling. First, I was told that their pricing was still lower than other places (irrelevant if you’re charging more than what was agreed). Second, I was informed that a former employee named “Jennifer” had quoted people incorrectly. But that’s not my responsibility as a customer—and they never sent out any notice, nor did they offer a chance to opt out of the membership or adjust it based on the updated policies. To make matters worse, their pricing structure is deliberately confusing and feels like a money grab. For example, “upper leg” doesn’t mean what you think it does. Apparently, different parts of the upper leg are billed separately. A bikini area is different from a Brazilian, and a Brazilian somehow doesn’t include the backside unless you pay extra. What’s next—charging separately for your left and right knee? When I finally said I didn’t want to continue the service and mentioned I’d be leaving reviews to share my experience, the technician actually threatened me for saying so. Instead of taking responsibility or showing any concern for how they treat clients, they responded with intimidation. That says a lot about how they operate. This kind of nickel-and-diming, coupled with threatening behavior when held accountable, is completely unacceptable. It shows a lack of transparency, professionalism, and integrity. If an employee misquoted people, that’s on the business to correct—fairly and openly—not to quietly change policies and expect customers to go along with it. At best, this place is disorganized. At worst, they’re knowingly engaging in bait-and-switch tactics to squeeze more money out of unsuspecting clients—and then threatening them when they speak up. I strongly recommend looking elsewhere for your services. There are plenty of reputable places that don’t play games with pricing or bully customers who ask questions.

Beware of Shady Pricing Practices and Unkept Promises I really tried to give this business the benefit of the doubt, but unfortunately, my experience turned out to be disappointing, misleading, and ultimately a waste of time and money. I initially discovered them through a Groupon promotion. To my surprise, I was charged for multiple Groupons I couldn't even use. Although they acknowledged the error and eventually refunded me, it took several months to receive the money back. That should have been my first red flag, but I chose to move forward anyway. My first laser hair removal treatment was actually great. The technician was professional, and the results were solid. I was told that if I signed up for a membership, I'd save money over time and get consistent coverage on the areas we discussed. Based on that oral agreement, I signed up. Then things started to unravel. When I returned for subsequent treatments, I noticed inconsistencies in the pricing. Areas that were supposed to be included at a certain rate were suddenly being charged differently. When I brought this up, the justification I was given was baffling. First, I was told that their pricing was still lower than other places (irrelevant if you're charging more than what was agreed). Second, I was informed that a former employee named "Jennifer" had quoted people incorrectly. But that's not my responsibility as a customer--and they never sent out any notice, nor did they offer a chance to opt out of the membership or adjust it based on the updated policies. To make matters worse, their pricing structure is deliberately confusing and feels like a money grab. For example, "upper leg" doesn't mean what you think it does. Apparently, different parts of the upper leg are billed separately. A bikini area is different from a Brazilian, and a Brazilian somehow doesn't include the backside unless you pay extra. What's next--charging separately for your left and right knee? When I finally said I didn't want to continue the service and mentioned I'd be leaving reviews to share my experience, the technician actually threatened me for saying so. Instead of taking responsibility or showing any concern for how they treat clients, they responded with intimidation. That says a lot about how they operate. This kind of nickel-and-diming, coupled with threatening behavior when held accountable, is completely unacceptable. It shows a lack of transparency, professionalism, and integrity. If an employee misquoted people, that's on the business to correct--fairly and openly--not to quietly change policies and expect customers to go along with it. At best, this place is disorganized. At worst, they're knowingly engaging in bait-and-switch tactics to squeeze more money out of unsuspecting clients--and then threatening them when they speak up. I strongly recommend looking elsewhere for your services. There are plenty of reputable places that don't play games with pricing or bully customers who ask questions.

They went above and beyond for me! Great service and results. Definitely will be back!

I can’t speak highly enough of this place! Sherry was fabulous and explained every process so thoroughly. After just 3 sessions I’m down over 5 inches!!!!! Even if you’re hesitant I would say just TRY IT!!!

I bought a Groupon to this place for laser hair removal. Great prices. I chose a Brazilian, the first 3 times with Jennifer were great. She made me feel very comfortable talking the entire time and with the setting of the machine. The 4th session I go into was a completely different woman who I wasn’t told about. I have a birthmark around the area that she immediately called out. A few moments had passed and I felt the machine getting really hot. I let her know it was a little hot and instead of changing the settings, she told me it’ll be hot bc it’s darker there. (Ok I understand that but it didn’t happen on the first 3 sessions with someone else— it was hot but never where it felt like my skin was melting off) The next time I went, I got the same woman and the same thing happened but this time I had to tell her twice it was way too hot before she pretended to turn the machine down. I saw her change the numbers in one direction then go back up to exactly where it was. I have 2 more sessions, but I honestly won’t be going back. I didn’t have this issue with the first woman and I was seeing great results! But for it to feel like my vagina is being burned off and then me stating it’s way too hot and nothing is done about it, I will not be back. They can have the last 2 sessions, I honestly don’t feel comfortable and don’t feel like my lady parts are being handled with the the care and experience it needs to be for a laser hair removal business. The only reason for the stars I DID give were for the first few sessions I had with the other woman.

I don't want to get all mushy gushy before my next appointment but I had the greatest time today. I got a lot more than I had asked for and couldn't have been more safe and cared for. I really hope more people come through here. Pricing is unbeatable and the environment is absolutely wonderful to not only be in but also to be a part of.

Love Laserderm Medspa! Very accommodating, kind, and knowledgeable about the services they provide. Definitely would recommend this business to fellow friends and family(:

I love it here!! Jennifer does my laser hair removal and is the best. The prices are reasonable and the staff are super friendly and respectful. 10/10 would recommend for laser and any other treatments they offer!

This place is amazing. The staff are super friendly and professional. The hair removal is quick, painless and it works very well.