Premier Radiology Services's Online Review Report Card

They have not answered the phone in 3 days. They lied and schedule a CT scan got approval from Blue Cross and then got a doctor not approved by Blue Cross.

Trying to reschedule an appointment is impossible! Nobody ever answers the phone!

What a fantastic experience from start to finish, and I’ll admit to being a bit nervous. Thank you to the kind front office staff, and my amazing technician who put me at ease with no pain at all! So, please recommend everyone to come get tests done at this location.

The scheduling department at the Aspen Grove location in Cool Springs NEVER answers the phone! Nor does the Medical Records department. Just unbelievable. There is no option to leave a voice mail either. I guess they do not need patients and I am so glad there are others places to choose from. I would not recommend Premier location.

I would give this imaging center zero stars if it were possible.  Against my better judgment a year ago (10/12/2020) I went outside of Vanderbilt for imaging services thinking I would save myself some money with my HSA.  I found Premier listed as in-network with Aetna and they were about $50 cheaper for a simple ultrasound (axillary) service.  I was due for a screening mammogram ($0 copay no matter where I went) and figured I'd have them done at the same time.   Unfortunately, my experience was not worth the minimal savings.  It's been over a year and I am still receiving invoices because their staff is so incompetent they cannot figure out how to bill the radiologist's claim with the correct diagnosis code(s) (they got the facility claim right that they got paid).  I'm a clinician and have been in health care for over 25 years.  I have my compliance certification and many medical coding certifications, I understand the entire revenue cycle process for inpatient, outpatient provider based departments, and professional billing.  Nobody reached out to schedule the appmt.  After numerous failed attempts, I called a different location and they confirmed that the Aspen Grove location had issues with their phones, they received a lot of patient calls not being able to get through.  But, she was able to schedule the appointment for that location.  When I arrived, the registration staff couldn't have been more unwelcoming, curt, and rude. The mammogram technician was put out that I showed up for the screening and failed to bring the disc with images from my last mammogram (well over 3 years prior and I was told by the scheduler as long as I knew where I had the prior study they would call to get the films with my consent to release).  While I'm partially undressed and waiting to have the test (I was the only one there) the technician told me she had to get permission from the radiologist to proceed with the screening without having my prior images with me.  She made me feel uncomfortable, I should have gotten dressed and left.  Needless to say, permission was given and I had the ultrasound after and went on my way.  A week later a letter came informing me of an abnormal finding with the screening.  Not a phone call followed by a letter but a letter only.  Long story short, my PCP didn't think it was anything to be concerned about but to be safe, a diagnostic study was next (which now is an expense to me).  So upon my return to have this, I had part of the study but the diagnostic test wasn't scheduled correctly and so the ultrasound that is part and parcel to the diagnostic service, was never done.  The ultrasound technician was already booked and couldn't fit me in.  The radiologist assured me that they didn't think what they were seeing was a concern, that I didn't need the ultrasound but he would discuss with the radiologist at the hospital specializing in mammogram imaging to confirm.  They called me later the same day and told me the test was clear.  I tend to believe the technicians technique played a role in my having to proceed with the diagnostic test in the first place because it was just on the right side.  And then the bills, one after another started flowing.  And yes, one yet again today, well over a year after the service date.  Shortly after receiving the services I tried to connect with customer service.  Thinking they are affiliated with St.Thomas I reached out to their customer service department to share my experience.  The woman who eventually returned my call informed me that they didn't handle complaints for Premier Radiology.  In fact, she never heard of them .  At that point, I was tired wasting my  time and effort trying to locate someone who had the ability to affect change based on my experience.  Enter Yelp, although this is untimely, I should have done this a year ago.  We all have the ability to use various platforms like this to elevate experiences, positive and negative, to inform others.  Lastly, I want to mention the open registration area.  While waiting, it made me cringe for other patients to regurgitate their personal information to the registration staff including their SSN.  This is a HIPAA violation.  I put my headphones on, I couldn't stand to hear it.  Don't ask me to give you my personal information where other patients and registration associates (who have no need to know), can hear.  However, I find it appalling these days for any provider to ask patients for their SSN given the sensitivity of and hurdles we are ingrained to go through to protect this.  The moral of the story here is Premier Radiology may not be the wisest choice and if that's where you land, set your expectations low to spare yourself disappointment.  If you save a little on imaging services with them, the frustration you may endure afterwards isn't worth any savings.  The old adage, "you get what you pay for" certainly holds true here.  Stay healthy.

I contacted Premier Radiology for a quote on an annual 3D mammogram. I was quoted $98 without insurance, which I paid the day of my appointment. Eight months later I receive a statement for an additional $98. I could have gone elsewhere for less than what they are attempting to charge me now. It's extremely frustrating when you were quoted over the phone what the charges would be. Lesson learned that I will always get emailed information prior to scheduling.Reaching a live person at this location is horrible. I've been trying to call them for over a week. The phone rings and rings and rings. Does anyone work there? Are they truly this understaffed? The day of my appointment, one of the radiology techs went from staff member to staff member explaining what a horrible weekend she'd had and how she was concerned she'd contacted covid. Seriously? Every patient in the lobby listened to the same conversation over and over. Meanwhile we could have been waited on. And then maybe, just maybe, charged correctly as we'd been quoted.I cannot recommend Premiere Radiology in the least. Go elsewhere.

They was very friendly and so nice, all gentlemen and ladies. The men helped me up and down .. Helped me take off my jewelry.. I was nervous with the injection, they made me comfortable and answered all my questions to ease me. I've had many MRI and CT scans. . But never this type in my joint , sore. .I'm glad it's over .

I have been here 4 different times and have been treated well at each visit. Only one time did I have to wait beyond a normal waiting time and that was because they had to do an emergency MRI. My most recent visit was on July 28 and every single person treated me with kindness and understanding of my situation. I appreciate how professional and how they went beyond any expectations.

Had to call 6 times to reach a live person, no VM , phone just kept ringing, when I finally got a person, made appt told person for mammo.Arrive, told only 2 D done there, OLDER equipment I guess, told ok. The staff indicated MD wanted 3 D but that was from a script from PCP back in2018 but since no script needed I was not aware, so I said 2 D fine. The staff tells me I can go to yet another place but I said no, I'll go here had rearranged day so go for it.Waited and waited then 61 mins later another person starts to insist I go to a 3D equiped place. I said NO, am here, raining, just do it, I'll deal w MD Now my question is Why in 2021 are are all centers not equipped w 3 D ? Why is this info not given out at time of call the  center has 3 or 2 D orbit so patient can decideSeems pretty simple to meWell, yet again, lousy customer service. Can we blame Covid?

I despise this place. The receptionist is rude, they don't even bother to answer their phones, and no matter what time your appointment is, you will be kept waiting for a VERY LONG TIME in the waiting room. They quote you an estimated fee for their services, which is always lower than the bill you receive after you agree to the services and the QUOTED ESTIMATE. My strong adsvice: go elsewhere.