The Now Massage Franklin's Online Review Report Card
The Now Massage Franklin
4.5
Average Star Rating
213
Total Reviews
26
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
Review Summary
The NOW Massage in Franklin received 89.3% positive feedback, with patients praising the skilled therapists, relaxing atmosphere, and friendly staff. However, 10.7% of the feedback was negative, primarily citing room privacy issues, cancellation policies, and unsatisfactory membership terms. Overall, the spa excels in providing excellent massages, yet it needs better administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
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List of The Now Massage Franklin's Reviews
I have chronic pain. After years of being given pain medications that really didn't address the actual problem, I started coming for deep tissue massages. It's honestly been better for me as far as managing my condition than the pills were. And it smells like heaven in there.
Reviewed On Google
Highly recommend this place. I had a wonderful experience. I forgot who the sweet lady was who did my massage but she was great. The spa was clean and beautiful. So peaceful and calming. Will be going back.
Reviewed On Google
In town for a long weekend. Great way to get it started.
Reviewed On Google
Today was a last minute booking to assist with a mind and body detox. I was worried about this being a chain but I was beyond suprised. From the decor to waves constantly rolling I was at ease immediately. I explained to Diana what was going on with me and she targeted exactly where she needed and provided the much needed massage I needed. It was such a wonderful and healing experience.
Reviewed On Google
This massage boutique is wonderful and peaceful. I’ve been going to see Brandy for quite a while now to help with recovery from a survey I had back in November. She has magic hands and somehow manages to get the knots in my back to release! She offers the best massage I’ve found here in Franklin so far…I’ve tried a few other therapist but she is my fav! I have really enjoyed the ease of the memberships, which allow you to book easily online and use your monthly credits towards your massage. And when I’ve needed to, I’ve added services like cupping or deep tissue.
Reviewed On Google
First time coming. It was my birthday and my husband booked my appointment. I had a relaxing time and I highly recommend the heated stones!
Reviewed On Google
Trip was insanely fantastic!!!! Not many people understand how to really get deep tissue massage right, but he got it right and then some! Thank you, thank you, thank you!
Reviewed On Yelp
I love the ambiance of this place, however, I probably will not be back. My first prenatal massage was at 30 weeks pregnant and it was great, with Melissa I believe was her name. I booked an appt again for a prenatal at 37 weeks with a different masseuse, Sophia, and did not have the same experience. I mentioned I had a lot of tension and where my pressure points were, and I actually left MORE tense after my massage than when I walked in, because she was not applying much pressure at all, and not once asked me how it was or if she needed to go harder / lighter. When I expressed my dissatisfaction to the front desk afterwards, I was still charged full price for my massage. Which is why I won't be returning. If you want to keep your customers and make sure they leave happy, at least cut them a discount on their visit or apply one to the next. I paid $165 for a massage my husband honestly could have given me at home.
Reviewed On Yelp
Very specific work needed and done, first rate ! Great atmosphere and the therapist was very good ! Love this place.
Reviewed On Yelp
Well tuned staff! Love this place❤️
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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