Vanderbilt Dermatology Franklin's Online Review Report Card

I'm really disappointed with this dermatologist's office and strongly recommend avoiding them. I had an appointment for my toddler and called ahead because of a traffic jam caused by an accident, and they said it was okay if I was within the 15-minute grace period. I arrived within the grace period, but the nurse said I’d have to wait until the next opening—about an hour and 15 minutes later. I explained that I couldn’t wait that long since my spouse was caring for our newborn, but they didn’t listen. I ended up having to cancel our visit. I hope they work on being more understanding and flexible for families in difficult situations.

Second visit for my husband with Terry Henges PA today. He is thorough and kind. He goes out of his way to explain what he’s seeing and cautious in his treatment to ensure nothing is missed. Today, nurses Mitchell and Dawn assisted and they were excellent. Previously, nurses Dan and Brian were equally excellent. Only one nurse has been disappointing - appeared disinterested in concerns and care being provided. Can’t recall his name, but he is quite inferior to the outstanding care provided by Dan, Brian, Mitchell and Dawn. This is truly the best dermatological care we’ve had in years.

First visit today for my husband, just a consult. Staff was friendly! Liked the Dermatologist,waiting on the results of the sample.Good experience !

I had a skin tag removed. The tag was diagnosed as a skin tag during my appointment. Vanderbilt billed me under CPT code 17110 for lesions "other than a skin tag." When I disputed the bill, Vanderbilt now claimed it had been diagnosed a wart instead of a skin tag to justify over-billing me.

I never want to give bad reviews publicly for anything, but I was extremely disappointed with my visit. Literally bad experience. Got an appointment for 3-4 months later and the visit was 7-9 minutes. Had two problems, and Dermatologist’s answers for both was “I don’t know why this happens, and we can’t do anything to permanently fix it. Visit over! I could find out more thru google for the same.

Very quick and professional appointment. I was able to get an appointment quickly because of a cancelation, however my partner experienced some similar problems as other reviewers with an appointment being made then rescheduled months in the future. Very hit or miss but I would suggest that people make an appointment no matter how far in the future and look out for cancelations. The actual patient service during the visit was excellent.

I have urgent dermatologic needs and need to see any kind of dermatology provider. When I called to try and see someone they said since I was a new patient I could not be seen until Feb 2022. I asked for someone over Telehealth and they were not able to do that either. The receptionist was very unhelpful and offered no solutions except a walk in clinic which is not going to help with my issue.

I made an appointment but a few weeks before my appointment I had something come up. Couldn’t get another one for about 6 months. Took the one for 6 months in the future. That appointment was canceled because “dr. will not be in office,” they were not nice about it either. They made me another appointment for about six months in the future, July. I was given a message today that “dr. will be out of the office on that day.” I can’t even call back today to talk to someone or leave a message because it’s Saturday. I have light skin and I make sure I take care of my skin. Very disappointed in Vanderbilt derm. Will need to find someone else, with no help from them I’m sure.

I got an appointment ok and nursing staff friendly and reassuring, however the rest of the appointment was one of the worst ever with any dermatologist I've seen. I didn't even get a full skin check which is what I was there for and I had to point out the ones I was concerned with. The doctor wasn't concerned with any of them and was ready to walk out of the room when I showed him another one which he did agree that one needed a biopsy. He never looked at anything with the scope. I got a numbing shot but he came in and cut it out before I was numb!!!! He didn't even listen to me when I told him I'm not numb yet. He was rushing so much during this appointment like he just couldn't wait to get out of there. Never again. It's hard enough coming in for an appointment and trying to be vigilant with my care but makes me not want to ever want to walk in another dermatologist office again.

Worst experience ever trying to make an appointment. No one knows anything. On hold for over 5 minutes. Total call time 15 minutes and still no appointment. I just hung up. Not a good way to treat patients at all. Looks like I’ll be finding another dermatologist practice.