Gastroenterology And Hepatology Associates's Online Review Report Card

Useless office that doesn't get in contact with you weeks after a referral and hangs up when you try to call to set something up. Ended up having to get a referral sent elsewhere. Avoid this office at all costs.

Terrible, they never answer the phone, they charged me for a follow up without seeing me. My CT was rescheduled and they didn't rescheduled my appointment and I couldn't call because they don't answer the phone. Never explain why I am always in pain and didn't give me recommendations after my colonospy (a nurse just told me to do a CT) because they don't know. Don't think this is a good place to go.

This office NEVER answers their phone, and they do not return messages. I have left multiple messages over 2 weeks time. While hospitalized, I was seen several times by Dr. Howard. He told me very emphatically to schedule a follow up consult and colonoscopy upon discharge. I’ve tried. Now I’m going to try another medical practice. Maybe they will want the business.

Listen to the reviews & avoid this office. The ONLY positive is that the nurse I met with (Hannah, I think) was very nice. Besides that, everything else has been a negative experience. I was told to go for a CT, that she would call me about the results, and I could come back for a follow-up. I needed to reschedule my follow-up. I called several times on different days & they didn't answer. It's nearly impossible to reach this office. If you're busy & not properly staffed, AT LEAST have a voicemail set up or the option to email, but there is no other option for scheduling. About 5 days later, they finally answered. By that point, I was so frustrated I canceled it all together. I was told I'd get a call about the CT results anyway. Then, there's the billing call I received, which felt so sleazy, like a collection agency. The voicemail they left said "We're about to send you the bill for your office visit, but if you pay now, we'll give you a discount. We're closed now. You can call me until 4:00 tomorrow." I called, no answer - how shocking! The billing number actually has voicemail, so I left one. I haven't received a call back at all, not from billing & not about the CT results. This is by far the worst & most frustrating experience I've ever had with a medical office.

This is by far the worst doctor’s office I have ever been to. They never answer the phone. When they do, they are very rude and not helpful. They’re always running behind on appointments. My new GI doctor and I have requested my records 4 times from the office and still have not received them. The nurse practitioners are very good, but I never got to see the physician in the entire 2 years of being there, even upon request. I would highly recommend to steer clear of this office and go elsewhere for all of your gastrointestinal needs.

Been trying for over a month to get a colonoscopy and they never returned my call.

(part 3 of my review) read part 1 and two by clicking on newest. i said, i don’t have a follow up booked. (i dont, no one booked me a follow up for anything because they could barely get these appointments booked as it was!) he looked at me like i was a complete fool and he said, yes you do. i said no sir i dont, i did good to even make it here to this appointment with your office staff, much less have anything else booked. he said, well then you can call them and make a follow up. i am crying at this point because all of this and no answers, he’s being such a jerk to both me and my mom, he said he had no idea what the next step would be, and now he’s telling me to get in contact with his front office staff again!?!? so i said, can you call them? they won’t answer me, they have caused so many problems with the appointment, can u expedite this process? he said “let’s bring this down a notch, you can call for an appointment” to which the kind nurse standing there said “i’ll call them for you” and then randy just WALKED AWAY WITHOUT ANOTHER WORD ARE YOU KIDDING ME? i wasn’t loud, i wasn’t rude, i was literally crying because it felt like such a blow after being jerked around by his office for MONTHS. that the result of all of this was “call my incompetent staff and let them figure it out” no bedside manner, no compassion, just acting as if i am the biggest inconvenience of his day. at that point i said you know what, i absolutely will not do any more business regarding my health with any member of his staff. the nurse asked again if i wanted him to book a follow up, i said thank you but absolutely not. i got my medical records and left and will be finding a new doctor , a REAL DECENT KIND DOCTOR who cares and has a staff that doesn’t belong in a checkout line at walmart. so all in all save yourself self and your health and your time, your money, your energy, your sanity, and everything else associated with medical procedures and do not use this man or his staff. I will be sure to tell everybody that I know my story and maybe himself and his staff can start working on humbling themselves because God knows things are only getting worse and people are tolerating much less. thanks for reading

same person this is my review part 2 - the friday before feb 12, i called the surgery center to be sure we were good to go for the next week. guess what! THEY TOLD ME THEY DIDNT HAVE ME DOWN FOR THE PROCEDURE! why? BECAUSE THE DOCTORS OFFICE DIDNT CALL AND SCHEDULE IT! so if i wouldn’t have had the idea to call, i would’ve shown up YET AGAIN to ANOTHER procedure that they DIDNT BOOK! so now i’m obviously livid and 100% questioning not only the competence of the front office staff, but also competence of randy, because why would he hire such a lazy uncaring staff? however i had heard from several people that the office was a joke, but randy was good enough, so i kept the appointment to give the benefit of the doubt. upon learning they did not schedule my procedure, i start calling and calling the office again. i called every extension. over and over. no one would answer. i was getting ready to drive up there again and have words when finally the same rude lady as before answered the phone. i told her what was happening and she again rude and defensive as she could, told me they were short staffed and she was out with her kid again. which is just so ironic that happened twice back to back. she needs to get a job at a mapco because she has absolutely no business being the face of the doctors office. she couldn’t own up to her mistake at all just blaming everything around her. she said she will call and schedule it same day. so then get this. two days before the endoscopy, the surgery center where randy operates from called to go over pre op. y’all ain’t gonna believe this. the woman at randy’s office booked me for a COLONOSCOPY! after ALL OF THE ABOVE SCREW UPS, THEY SCREWED UP YET AGAIN! booking me for the ENTIRE WRONG PROCEDURE! so i start panicking to the lady at the surgery center . who rests assured saying she would get it fixed, but she also did say that randy’s office regularly makes mistakes and are hard to get on the phone, but she would be sure to get it done. AND AS IF ALL THAT WASNT BAD ENOUGH! i’m finally at the surgery center . everything is going smoothly. randy does the procedure. i wake up, and the nurse tells me he will be in there with me to let me know what he finds. as if alllllll of the above isn’t enough to put a god awful taste in my mouth, this is how the conversation goes with randy. (i had my mom with me for context she is the one who was asking most of the questions cause i was still kinda out of it) randy says, he didn’t find anything. nothing that should be causing any problems. well, that’s discouraging. so my mom asked him what the next step would be. he sighs, and says we will go over that at the follow up. he is automatically defensive to the questions she asked and the statement she makes. he just literally is making it so apparent that he DOES NOT CARE. she says, but do you have any idea what the next step could look like? because we have waited months and now we are being told it will be weeks yet again to “see” if there’s anything else. he drops his head and his hands and acts like he’s just absolutely exasperated that we would dare ask again for possibility’s in the future. i mean acting like a toddler. he says “again like i said, it can be anything we will talk about it at the follow up”

this will be a multi part review . different emails , same name. here is part 1 wow where to begin with this absolute circus of a “doctors office”? for starters, and this is minimal now based on the rest of of my experience, but they WILL NOT answer the phone. at all. ever. i had to wait 3 months to be seen initially. whatever, fine, that’s semi normal although ridiculous in itself. i tried calling a few times to see if anything new had opened but they would never answer, which was annoying and felt weird, but again whatever. finally the day came to be seen. the NP i saw is very kind and she is the only one in that office that seems to care. although she dropped the ball on me as well (we will get to that). if she knows what’s good for her reputation she will run for the hills and find a better practice to work in because she has the compassion and knowledge needed to be very successful, she’s just in the wrong environment. anyways, the day comes to be seen by the NP. she listens to my problems and seems to really care to see what’s going on. she ordered a ct scan, endoscopy, and colonoscopy. wonderful! well, a week later i show up for the cat scan (which was required to be done before my procedure) the ct scan place tells me that, my doctor never sent the orders over, so insurance hasn’t been able to approve the procedure because they do not have the doctors notes. SERIOUSLY? So i tried to call the doctor. no answer. i called again and again. no answer. so i decided since they couldn’t answer the phone and this felt urgent, i went there! well i got to their office and started telling the girl at the front desk what was going on, this other office lady pipes up and starts rudely telling me that they’re understaffed and she had been out with her daughter who was sick and all these other excuses. i understand things happen but that’s why we are taught how to communicate. no one called to let me know anything, no one could answer the phone to let me know anything, i took time off to make this ct scan appt that they totally screwed up, i had no answers, and so the last resort was to go up there. fast forward another week to my reschedule ct scan. the doctors office STILL hadn’t completed the task on their end, (the dr office tried to blame the insurance but i called the insurance myself to see what was going on, but they explained with detail that it fell back on the doctor office) so i said screw it and told them to cancel the colonoscopy and ct scan and just go ahead with the endoscopy ONLY which was scheduled for today (feb 12) (part 2 coming from different email)

This office never answers there phone nor can I get a call back from anyone. I actually called today and someone picked up after being sent back to the please choose automated voice 3 time only to here someone say they must relly need something to another office cowofkee and hang up on me. I like dr Handee but office staff will have me looking for a new dr.