Pascal Dauphin's Online Review Report Card

This review is not for the doctor because I've never gotten to see him. Went for appt on 11/3/22 only to be told they were rescheduling appts (due to staff shortage or something). Went home to call and reschedule. Have left 4 messages as of today with no return call.

Worst communication I have ever had with an endo. I’m switching as soon as possible. Not a good experience. Don’t recommend.

First visit with Dr. Pascal was great, 6 month follow up was a nightmare. I thought apt. was scheduled with Dr. Pascal and was with PA, no one told me that. The ultrasound tech was the only nice person in this office. No one identified themselves when coming in the room. Waited 2.5 hours in the office to see the PA for her to tell me "everything is fine" and that was it! Was Made to draw blood when I insisted that I did not need to. Now I have a bill from my insurance co for a blood draw that was not necessary! Terrible office & nursing staff. DO NOT GO HERE!!

There is something very wrong with this office. Biggest complaint is they don’t answer their phones, return calls or the very worst…do not refill prescriptions. You will only see the doctor on initial visit. Then you will see a NP who either isn’t qualified to make decisions regarding blood work and/or has to get direction from dr. While you wait for them to discuss. But biggest issue is the prescription refills. I ran out of necessary thyroid meds and finally had to get my gp office to call in. And speaking of my gp at st. Thomas, they show me how an office should be run. Always responsive on their portal and via text service. I’m truly baffled how Dr. Pascal and his staff handle their patients. He came highly recommended; although I decided to give it a chance, I’ll never be back.

Where do I begin? I had an appointment exactly one week ago. They were to send over my prescription. The next day it still wasn’t there. Tried calling the office. Kept getting a voicemail to leave a message. Two days later still no returned call. I was able to finally reach them and was told they sent the prescription to a pharmacy I have never used 😳. Was told the message would be sent back to the nurse. This was Friday. Monday still no prescription. Tried calling all afternoon and no one would pick up. Left another message. No return call. Tuesday. It’s now been a week since my appointment and still no prescription. Left another message. Finally called my primary and asked if they would refill my prescription. This is just wrong.

While I didn't have a problem with the doc, you don't even get a person on the phone, they NEVER answer directly, call always goes to a voicemail. Staff have no regards for patients. I found another bone health office, I'll never go back.

I love Dr Dauphin and his staff!

Office staff is rude and uncaring. Dr Dauphin is arrogant and belittling. Office never answers the phone you can only leave a message. Also, never calls you back or takes weeks!!!

Dr Dauphin is very arrogant and rude. Stating he is the best endo doc in the area. Definitely not! Never once in 4 months of care did anyone actually answer the phone. Nurse said today she only makes return calls on Wednesdays. So if you call on a Thursday you have a long wait for a call back. I was literally crying in his office telling him how bad I feel and he continued to make me feel like I was crazy and all my symptoms were wrong or something else. DO NOT GO TO THIS DOCTOR!

Please do not go to this Physician’s office, he is very rude just like his unprofessional staff. You have to beg to get your refills. The two ladies that work the front desk is very inconsiderate, rude, and disrespectful. They sent me a termination letter because the front desk lady don’t know how to speak to patients with respect. I REPEAT DO NOT USE THIS DOCTOR AT ALL, you will be disappointed, I will be suing them due to not refilling my insulin medication when my A1C is very high and glucose is over 400