Shan-Ren Zhou's Online Review Report Card

His office ataff goes way past DUMB. Appts are hard to schedule due to incompetent staff and once you get to see him, it's rushed. The waiting room under current conditions ? Disgusting, with sagging cheap cracked upholstery. I did not feel safe there I have moved on. Never looking back.

Horrible. He was over 3 HOURS late for scheduled appts, this was the worst wait time I have ever experienced in my life. And that was 3 hours just to get taken back to the room, it then took an additional 45 minutes for him to come to the room. Completely ridiculous and unacceptable. Then on top of that they keep sending me bills for stuff that was already paid for months ago. Have called office numerous times to resolve and THEY NEVER ANSWER THEIR PHONES OR RESPOND TO VOICEMAILS. This place is awful. Avoid.

Horrible. I wish I could give him no stars. The worst doctor I've ever seen. Doesn't listen. Picks up his cell phone during my visit. Spends five minutes talking over me. I found a much better neurologist at Vanderbilt. My PCP didn't realize I chose him and said he should retire--they've heard the same from other patients and never refer here. Thanks Summit for employing such a terrible excuse for a doctor.

He did not help my problems and ran tests for problems I did not have.

Came to my appointment with the date and time on my Card! Just to be told I had no appointment and it was with another doctor and for results??? I’ve had no test and have not seen the over doctor in more than a year! After talking to the office manager which was less than helpful I was told the I would be seen but I had patients I front of me! I’m politely stated I would leave and come back on the date the wrong appointment date this was very inconvenient due to the fact I had to drive all the way from Clarkesville to Hermitage Tennessee !!!

I had heard great things about Dr. Zhou and I did not have that experience at all. He was rude, in a hurry, and didn’t even introduce himself. I have been trying to contact their office for over a year now to get my bill straightened out and paid, and now they’ve switched my recent bill with a paid one from seven years ago and I can’t reach anyone. On the rare occasion I do reach someone, the persons I need to speak with are never in office and whoever answers the phone always says “I’ll leave a note for the manager” and I never get a return call. I don’t understand and I’m extremely disappointed and frustrated. Disgusting.

Hello this is Amanda Smith trying to get a appointment for Randall Smith with Dr Zhou he is already a patient in this office I called the number I have on my but can't get no answer can y'all give me a call there a phone number on Randall file his birthday is 03-03-1961 Thank you.

At the risk of over-share, I have Congenital Hydrocephalus. After a thorough diagnostic, Dr. Zhou informed me of "an extremely rare developmental birth defect," I ALSO have that explained a few things about my neurological health. This was new information.

Dr. Zhou is wonderful and his staff is very caring and helpful. He began being my Dr when I had my stroke last year.

Dr Zhou and staff treated my daughter exceptionally well. Very nice, professional and just good ole friendly. Excellent Doctor.