Summit Medical Center Office's Online Review Report Card

Worst ER ever. No info, get it yourself, do it yourself. All the while infection setting in. Been here 10 hours.

Staff were very courteous beginning at the triage area, till I was called inside in a room where there were two staff, assuming the other person wearing a white is a PA but I’m not sure. Probably, about 30 mins a man took me in for chest X-ray and brought me back out. I just patiently waited again. After about 4 hrs, a lady brought me back in to draw labs and then I went back outside and waited again. I came at 3pm and was able to get into the room at around 8pm and received IV fluids. All the staff I’ve encountered were very nice and competent, triage nurse, nurse TD, Dr Archer, X-ray tech, RT, Phlebotomist, and a male triage nurse whom I’ve asked to get the towel that I’ve left at Rm 20. I didn’t not have any problem with all of them. I thank you for everything you do for the community. God bless you all. They were very patient and spent time explaining things to me.

My daughter just had a baby here . I had to leave and come back after 6:00 pm. So you have to come through the ER to get back in the hospital. So you have to walk through all the sick people waiting to be seen to get back in. That is crazy .

Monday i had a severe nose bleed! I had very high blood pressure Dr Lenning worked very hard to get it stopped he did a wonderful job! I am healing very well! Thanks

At the er with my Daddy and there is a guy working in here that is soooo rude!! he's a tall young guy and is as hateful as they come. These people are here sick looking for help and compassion and they shouldn't have to be treated so poorly by the ER staff!!

Wait times are STUPID long! Website said 10 minutes 3 HOURS later here we are in the waiting room. This place is such a joke. Ask why it's taking so long. Hospital is short staffed. WTF??? I highly reccomend going to the Greyhound Bus station before trying to get help at this POS hospital!!!

Had a pre op visit with my Dr and pre op testing for upcoming surgery. Every hospital should take notes from Summit. Dr's office was very informative and kind. Then I sign in with concierge. That experience was above and beyond anything medical in my entire life. My concierge was one of the nicest people I have ever encountered and all the pre op appointments and employees are on top of their jobs. Will have to say today was the 1st time I can really say I enjoyed my visit at a hospital!

Recent visit to Summit Medical Center- Same Day Surgery side for a colonoscopy. What a great team! Really nice group of people taking care of me; very professional and caring and went out of their way to make sure I was comfortable and attended to every step of the way. Special thanks to Dr. James; Dr. Davidson and Susan in anesthesia; Michelle, Cindy and Miranda in Same day; and Mark in Endo for making everything go smoothly. Really appreciate it.

Well let me start by saying that TriStar Summit can improve first by having a little bit of bedside manners, a clue on how to bill and a the general ability to conduct business. My wife was in the hospital for a Covid-19 vaccine adverse reaction. She had slept for 2 straight days and started vomiting and started getting really bad headaches. We decided to take her to the ER and the Doctors and Nurse's unbelievably rude. Then when we started talking about discharging they were only going to prescribe something for her nausea. When I said, aren't you going to give her something for the headache, they acted like we were drug seekers. Then they went on to bill her $7000 for the 2 hour emergency room. Now they say we owe $2500 for an adverse reaction to a vaccine. Isn't this the thing they are forcing us to take? The worst part of it is that they coded the visit wrong. What a racket, I promise that you would be better going to Vanderbilt or St. Thomas. Good thing they aren't the only option in town

The Out Patient Surgery staff was outstanding, respectful, kind , knowledgeable and so Professional. I am very impressed and grateful to have had my surgery there and by these people. Thank you to every one of these Healthcare Hero’s. Dorothy Forte