Etsu Health Fertility & Urogynecology's Online Review Report Card

Dr Ransom was very cold/distant. I had seen him multiple visits (6 or so in a month) and even on the 6th one, after entering the room he still had to look in the chart for my name. They rush you through the appointments because their days are overpacked. In my early thirties, going through fertility issues, he insensitivity told me my blood work was close to that of a post menopausal woman. He suggested IUI which we did twice and failed each time. I eventually left with no success or even hope and went to PREG where they told me, in their opinion, IUI would have been ruled out based on medical evaluation. I feel like this office/doctor just want to take your money and don’t evaluate your individual case to tailor treatment for the individual patient situation. He corners the market by at least 1.5 hours, but it’s worth the drive!

The experience that my wife and I had at this clinic was ABSOLUTELY TERRIBLE, to say the least. With one exception, the staff and the doctor were extremely cold and not helpful at all. I should have trusted my gut, grabbed my wife’s hand and left during our first visit when the “doctor” refused to shake my hand, because of Covid. This was FOUR YEARS AFTER COVID! I made the comment that I thought we were done with COVID, and from that time onward he was rather cold to us both and would make little comments inferring his disdain for those with different political views than him. After a couple attempts at timed intercourse, we decided to pony up the money for IUI. Before this procedure was even finished, he essentially said that it likely wouldn’t work, and that we should consider IVF next. My wife almost started crying while on the exam table, feet up in the stirrups. At that point, we both agreed that we would never go back. When we recovered from this terrible experience with that “doctor” and decided to transfer to Carolina Fertility, the office staff at ETSU all but refused to give us our records. We had to go there to pick them up in person the morning of our appointment with Carolina Fertility. His notes were peppered with comments about Covid and filled with BS about things that he NEVER consulted us about. DO NOT EVER GO THERE! If you want the best treatment and an amazing doctor, then go to Carolina Fertility. They are AMAZING.

I would typically not leave a negative review, but I would like to save a couple from the emotional trauma that my husband and I experienced. First and foremost, the only reason this facility will get 2 stars is because of my nurse, Tasha. She was always kind, compassionate, and helpful. There also was ONE helpful nurse at the front desk that helped us get our records to transfer to another clinic. The front desk staff was generally uncaring and acted as if you were bothering them. The doctor did not detail hardly any information through our “timed intercourse” and IUI sessions. During our IUI session, as he just took his gloves off, he stated that this would likely not work and we should think about IVF. We had just spent thousands of dollars, and I was still on the table when he said this. My husband and I were outraged and so hurt. The records had little to NO helpful notes, either. We switched to Carolina Fertility Institute, and have had the most WONDERFUL experience. Please, don’t waste your time, money, or mental stability going to this clinic.

Infertility is not a fun journey to walk through. Dr. Ransom, and his nurse Tasha are always so pleasant. Tasha always helps when ever she can, and answers any questions you may have. I know she probably deals with alot of anxious people- but she is always so kind. Thank you both for making this hard journey as pleasant as it can be!

From the age of 12 -13 anyone in my life knows I've always had girl issues , month long periods, sharping pain cramps and from the 1st dr I had till April of this year it's always been " it's just hormones " I've had a chemical pregnancy, I knew something was wrong and has always been wrong but the fact that it's been so hard to advocate for myself cause no matter where I went or what doctor I went to they treated me as if I was crazy and my hormones were in balanced and I need birthcontrol or some type of hormone pill , they would do bloodwork and call it a day , I cannot express how much the Healthcare system fails women everyday from the moment we start a new phase of life . When I had given up cause it felt like I had Noone to turn to. I cannot express the gratitude and joy I have to have got to meet my doctor , Dr ransom from the moment I stepped in his office and promised me he would help find out what's truly wrong and not only that done it with one test and in only 2 visits . Tomorrow I will finally be having surgery to remove my probelm that I've lived with for YEARS , thanks to him. I can have a normal monthly , and later on I can start and have a child all because I finally got to a doctor that cared if I was still with any of the other Dr's I don't know where I'd be right now my mental health was decreasing every visit he wanted me to take medicine every month for 10 months till everything " done what it was supposed to" even tho it already didn't work the 3 months before . The amount of emotional stress I had was maxed out but after tomorrow this long journey I've had finally comes to a end once again I can express my gratitude enough to the best doctor I've EVER had DR Mark Ransom

Dr. Ransom and his team are excellent. They truly care. I highly recommend him!

Dr Ransom informed me my body wasn’t producing progesterone on its own so I could not conceive and even if I did I would miscarry without it. Nurse Lexy was the nurse at all 4 of my IUI procedures back to back, after my fourth failed iui attempt he looked at my chart and asked me why they didn’t have me on progesterone! I responded with, “I thought the same thing and had said something to his nurse several times about it. His face got red and he said this time (5th iui) he would prescribe me progesterone. I’ve been on a break since that appointment, 2 in a half years ago, not to mention they keep sending me a bill for $112!! I’ve paid out of pocket every single visit and owed them nothing!! I am definitely owed 4 iui procedures or all of my money back and taking the next step

Week n half ago was our first visit. The nurse in the front desk was very kind! She is an sweetheart, very helpful and patient with our questions, took her time to answer everything we needed to know. Dr Mark Ransom was so kind too. He is very knowledgeable, clearly knows what he's talking about. Very patient with my hearing disability and made sure I understood everything he was saying and very clear with instructions & what to expect in next few appointment. I left feeling hopeful. This wk, I had my 2nd appointment, all the staff are very considerate and thoughtful, sweet, kind. I feel very comfortable and calm there. Doctor is very sweet! Results came in, everything doctor assumed on his best guess in the first appointment was correct. Says a lot about his knowledgeable about fertility. Thanking the Lord for guiding us to Dr. Ransom. Praying for success!

Wonderful doctor!

He is amazing! Extremely thoughtful and caring. Listens to you and forms a plan to fit you best.