Jerry Miller's Online Review Report Card

Accompanying my sweet mother, from the moment we walked into this office; unprofessional, no compassion much less the idea of possessing the human factor! The receptionist was rude, without a care, assuming Mother was their for a different treatment, very unpleasant encounter. 2hrs later we finally had another employee from what I can only guess she was the Office Manager asking for a list of mothers medications; not a "good afternoon", no how are you? No empathy was so ever! Another 1hr, mother was finally invited to see the Dr. as I stood up I was told with a stern voice, you cannot come in, only the patient due to the pandemic, which I am in total agreement but even the simple act of communicating to me and or placing me on the speaker phone while the Dr. spoke with mother would have been suffice, yet this gentlemen never returned to let know otherwise. At this point I received a call from mom, nearly brought to tears because no staff much less the Dr. had checked up on her in the hour she was in the cubicle to comfort her and let her know the Dr. would be in shortly. Office finally closed thus decided to go to the receptionist to inquire what and why has the Dr. not seen my mother, informing her we had been here 3 1/2 hrs and no update what so ever. As I sit here, the Office Manager came out and requested to speak with me to inform me another ultrasound is needed and to inform me of the reason why mother was over passed. I understand the dilemma our medical staff throughout the country is experiencing, but that's not an excuse to treat your patients and their family members in an unprofessional manner, communication from the OM and her staff would avoided today's overall negative visit.

So this Dr is awesome however his staff is very rude and unprofessional . He needs to get a new crew because so many patients leave because they are so rude and disrespectful to the patients so sad that he is such a good person and the people he has working for him are making him have bad reviews. He needs to re evaluate his staff and start replacing them

Dr Miller was my heart dr fr May 1994 till I moved fr ELP do to work in 2011. He was the one dr in ELP I trusted, his professionalism is above reproach, he alway put the patient's requirements first. His staff is among the best in ELP.

I completely agree. He might be a great doctor, but when his wife is managing his practice/office and has no sense of what customer service is, it just makes it so sad. He's being represented by this rude woman. I needed some paperwork filled out for my father (a patient of Dr. Miller) and she made it all so difficult. Not to mention her awful accent, which I could barely understand. Something needs to change here. She needs to stay home.