East Tennessee Children's Hospital's Online Review Report Card

Took 6 hours to get 3 stitches for my son. No excuse for that. Zero sense of urgency. Nurses are rude and care more about mask violations than kids with open wounds or broken ribs or other ailments. It a shame they spent so much money renovating the ER and not improving the service and response time for children. Utter garbage and they know they can bend us over the barrel because they are the only show in town. Avoid this place if possible. Not worth the hassle if an urgent care or after hours can do it for you.

My son had his first hospital stay, due to having his tonsils removed and tubes put in his ears, my son is almost 2 and is terrified of doctors and nurses, our visit was different and he had the absolute BEST care, from the time we got there to the time we left along with their Volunteer staff made our stay feel like home. Thank you all so much for taking care of Hayden in the South Tower ❤️

The ER is trash unless you have a toddler with a runny nose. Don’t go there if you have a real emergency!!!

Currently waiting in the ER for over an hour with a complaint of chest pain. Literally had 4 patients come in after him that have already been called back. The lady at the checkin desk is beyond rude and all they can talk about is being understaffed. All this while we sit here and listen to one nurse ordering and Alvin Kamara Jersey online and the other asking how to sync her watch to her phone. Did I mention I was here with my child complaining of CHEST PAIN. Wonder if I called 911 if they’d see my child or take him to a hospital that is currently treating patients today?

Our twins have been in the NICU here since January 27 we have had a wonderful experience all the way around and are so thankful Children's hospital is there for our babies

I want to publicly thank all the staff at Childrens Hospial for doing such a fantastic job taking care of my son. We we're impressed with the quick ER response time, attentiveness, and professionalism demonstrated by all the staff. It's people like you who make this world a better place. Thank you from the bottom of our hearts.

My son was seen in the ER tonight, 12/22/21. We were scared because he had bit his tongue and it wouldn’t stop bleeding. They were able to get us right in. The girl at the registration desk was very kind while checking us in. The tech was quick to check on him and was very calm and listened well. The nurse, I think his name was Ryan, was very calm when checking out my sons wound. He was gentle with him and make sure when we talked about possible sutures that my son didn’t hear and get scared. After we got into our room, the nurse that took care of us was so kind and had a smile. I didn’t catch her name but it made me happy to know that the double daisy awarded nurse was taking care of my boy. The PA was so careful to make sure the bleeding was actually stopping and told us what to expect. She brought my son a popsicle which he absolutely loved. I can’t say enough about our visit tonight. In the hour and a half we were there, my son was greatly cared for. Thank you to everyone that we saw tonight.

The worst staff and hospital to bring your child to . If your child is just moderately sick , nothing too bad then DONT waste your time coming . You’ll just wait for 6 hours for them to do the bare minimum.

My 2 year old daughter was brought here by ambulance for spiking a fever of 108 and seizuring. I have been in waiting room for over 3 hours and still waiting

Took my 13 month up there by order of his dr. They were told in advance he had been exposed to Covid with 4 positive already today from our family and to put him in a room away from ppl. They did his test then sent us to sit in the waiting room around dozens of other ppl. When not only me but a few ppl who heard me talking on the phone expressed concern we were told he wasn’t a high priority case and to sit down. 5 hours after getting there he was taken back. Another hour went by before a dr came in to tell me he’s negative but he needs to quarantine.over&over I expressed concerns about the other ppl being exposed&was ignored.my baby is still sick&because of how the hospital handled it we still don’t know what is wrong.I’ve had issues before here but this was by far the worst!i pray that no one tests positive from being exposed to a baby who was exposed