Low T Center's Online Review Report Card

Potentially a great program. But the it seems to be all about the $. Their electronic medical record/patient management software is terrible. If you are on their self pay program, they only seem to be concerned with billing you every month, not getting you the meds, or monitoring your care. The staff in the office I visit is constantly turning over. When I've asked why, I've been told "it's terrible working conditions, with long hours and poor pay". I work in healthcare software and I see the problems. Management at the parent level is not doing a good job.Regarding Low T Center response: I get why you would want to blame the issues with your app ("proper app management is also necessary for timely deliveries"). Please know that healthcare software is what I do for a living, and yours is not good. Also - I received NO instruction from your team regarding use of the app. However when I asked questions regarding app usage (after delayed shipments (plural), I did receive conflicting information from different staff members regarding use of the app.

My husband went to this clinic in July with complaints of low energy, sleep issues, irritability. Dr. Brock did a complete blood work up and discovered that he had low testosterone and alarming triglyceride, cholesterol and blood sugar levels. They started him on a medication regimen, suggested diet changes and encouraged exercise. In one month after following their individualized plan, he saw improvements and felt a little better. In just 3 MONTHS, his testosterone levels are improved, he has great energy throughout the day, sleeps through the night without interruption, and his overall mood has improved. His triglycerides are normal, cholesterol is normal and his A1c is 4.7 which is amazing!! If you have any of these issues, you owe it to yourself and those you love to go to see Dr. Brock. We credit his medical expertise and plan for saving James’ life as he was on a silent but deadly path to some serious medical complications. This clinic has a very welcoming staff and their ability to explain things in a very down to earth manner can turn your life around. We cannot express enough thanks to everyone at the LowT center! We know that as we continue under their care, we have better health and great days ahead!

I’m beyond thankful for testosterone therapy, and the staff is the most personable of any doctors clinic I have ever been to; they treat me like gold and are beyond friendly.

So far I've had 1 injection and going for my 2nd. My levels were very low. I had no energy. I already feel better and the staff are great

First visits were great, I’ve suffered for years and they were willing to help! Jessica was awesome with getting me setup, the nurse sat down and answered my questions about the process while drawing blood, and Brock the medical director sat down and answered all my questions, gave me insight into what to expect, and a clear course of action. So far, a good experience.

Place has really gone down hill over the past few years. have been there since they opened. Stopped going and took in the form to stop payments out of my account directly. Even after saying they made a mistake and took one they shouldn't they are still taking payments out of my account. Haven't been in three months and they still charging my card. Call and phone just rings. It's not the pleasant place it was a few years ago. I'd like my three months back but I can't get anybody on the phone.

I was client here almost 3 yrs. Best advice I can give is, “Get another medical professional to check your testosterone levels”!!!!Mine was extremely to high when I decided to leave their care. This place is more like a primary care center now, with long wait times!!

Long story short, I do at home injections and was signed up for automatic payment withdrawal that they took out 10/21/2020. I went in to the office to sign a cancellation form to stop this and also for a refund for the $85 they withdrew since I did not get any injections. They said they would refund and email saying they would and would call me at the end of the day to let me know but they did not do either. I have called twice asking for it and still no email or refund . I’m starting to believe they are giving me the run around

I was told I needed to donate blood. I refused to wear a mask at Medic. I asked if they could do it outside, since they had all their blood vans outside. I was told no and sent away. Well, my sister is a nurse, so she took about a pint of blood. When I went in for my second shot. They refused to serve me and denied me as a patient. So, I then asked for all my labs and went to National Low T Clinic. I was told my hemoglobin and red blood cells were within the normal ranged based off Low T’s lab work. There was no reason for them to deny based off the lab results. Low T Center was unreasonable and refused me service because I refused to wear a mask at Medic. Not only that. Since I did give a pint of blood. My labs would have been even lower, but I was refused service and sent away. National Low T Center was extremely professional. They went over my labs and showed me exactly what I needed to know. Low T Center did NOT go over any of my labs or show me how to read the labs. They just told me my levels were too high and I needed to donate blood.

I have been receiving TRT from the center for over a year. The center is very thorough in diagnosis. The TRT has been a life changing event for me. I have much better mental clarity, physical health has changed tremendously and the staff at the center is amazing. All are caring and friendly. I am very thankful for each of them. JOY totally. Thanks