MIchael Mitchell's Online Review Report Card

Dr Mitchell is FANTASTIC 100%... BUT the staff is UNBELIEVABLY RUDE. Hung up on me for asking if the accepted our new Insurance.. tried to tell me my new insurance wouldn't back pay I told her I've Already Paid.. I needed to know if they accepted the ins. To have my Daughter seen again.. THEY NEED TO BE FIRED. IM INFURIATED

Mitchell is a good doctor. He listens, and gives you his full attention. I'm happy to be under his care.

I am sorry, Dr. Mitchell, has retired. After talking with him today, I wish he had been my doctor.

Dr. Mitchell is okay as a doctor - he seems to do a thorough-enough job during my physical exams. The problem with this office is its administrative staff. I've never experienced a more rude, inept group at any physician I've ever been to. The billing practices here are also super shady - other reviews that talked about them piling on unnecessary and costly tests are correct.

I really like this doctor. He's very caring but also, he has been on time the two times I've been there and his office staff is very responsive. And, when you call for an appointment because you're having some sort of issue, they are able to fit you in. I've had doctors that I liked before but ended up leaving because the office staff was terrible. I think this practice gets it right.

Dr. Mitchell has been my primary doctor for over 5 years. I would highly recommend him. He takes his time when you visit the office and is patient and kind and knowledgeable.

Wonderfull////He does not have you running all over for more test.Knows his business.Wish more Doctors were the same.I cannot find him now,in the knoxville tn area,tried many times.Please help to locate him.

Dr. Mitchell has been my primary for over 3 years. His bedside manner is excellent and will always take time to listen to your concerns. Also, when he needs to refer you to other others, those he refers are equally great too. He's one of the best doctors around!!

I wish I could give this company no stars. From the very beginning, they weren't "great" but I only needed physicals so I didn't care too much about splitting hairs. They had a PA named Brandy and she was actually very good for the first two years I've been going there to get my physical.Surprisingly, I was informed that Brandy had "left to pursue new opportunities". However, the real story was that this doctor's office was imploring shady business practices under new insurance guidelines. For example, they are claiming that I signed a form for my physical that states that they would be performing an additional test that is not covered under the majority of insurance plans physical guidelines (they refused to send me a copy of this form signed or blank) so I can review to verify the exact verbiage of this to see exactly what it states. I never requested this test to be done by the new PA they assigned to me (I believe her name was Julie) and have stated like I do every year I've went to that doctor's office that I only wanted the bare minimum physical done so I can check the box off for my employer.Then, I was informed that they had decided to run preventative tests using the same blood work for additional labs including STD test - again I was never informed or requested this. In fact, if and when I do want to get STD tested, there's plenty of free clinics in the region that do this preventatively so why I would pay hundreds of dollars to have them do this was far beyond me. They had no paperwork done to say I signed off to have this work performed but stated that when I authorized them to do labs/bloodwork, that constitutes blind acknowledgment that they can run and charge whatever tests they like O_O.All this was explained rudely to me by a woman by the name of Melissa - who has to probably be the most, condescending customer service employee I've ever met in my life to be completely honest. She matter of factly told me that the amounts where only a few hundred dollars and next time I should be more careful and get a specific inventory of all the tests and lab work they decide to run on the day of my basic physical to make copies, audio recordings of my exam to ensure that I can beyond a doubt prove that I did not request or authorize in specific or blanket form that their office can do whatever they want.Fun fact - apparently, you can still get credit for doing a "physical" by just going to the doctor and not having them touch you, take any blood work, or perform any tests other than verbal examination - at least that's what she claims is truly a basic physical so if you see them trying to actually touch you or do anything else, you better pull out your phone and insurance declaration page to start making calls and verify coverage on your own - especially when dealing with this doctor's office. YOU"VE BEEN WARNED!!! I certainly wish I had been :-(

Dr. Whittaker is simply amazing. He is fully in charge of both me and my spouse's health and we would never trust any other PCP. Most times I can get in to see him within a day or two. If you are looking for a doctor who is knowledgeable, takes a personal interest in your health, and has a great personality. If you want a a top notch doctor, look no further, Whittaker is your man. Also the nurses are the finest in the field and the young ladies at the front desk are AWESOME! I've been coming to this office for almost 10 years and recommend friends and family.