Well-Key Urgent Care Clinic's Online Review Report Card

Great place!Friendly, clean and efficient and in healthcare..... that’s rare.This is why I drive from west Knoxville to this location ..... because all the docs and PAs here treat you for exactly what you have going on. They do not try and give you a medicine you do not need or order a non necessary test. They get to the root of the problem and handle it right the first time, they are all a breath of fresh air with the living hell covid19 has put our healthcare system in! So thank you to every single wellkey urgent care employee!! Kudos.

Everyone was great, friendly,understanding.

It was a wonderful experience. I had to have stitches on my eyebrow line. I was very nervous. The nurse practitioner and her nurse did a excellent job and made me feel at ease. The stitches are perfect. Im impressed. Titus shot didn't hurt. Very happy well go there again if needed. They treated with care and compassion. Will recommend to friends and family. Thank you

Very nice and wait time was just a few minutes. Go there anytime.

We've had a great experience with every visit to Well-Key on Clinton Hwy in Powell. Excellent care and friendly staff.

Extremely nice in and out very clean and everyone was so friendly I would definitely come back

Was texted after spending ten minutes in my car waiting that my copay for a COVID-19 test would be $100. Canceled & went to afc for free for a negative test result

Clean, very friendly, fast and they made me feel at ease. Excellent care

Fast, efficient and clean .. I was impressed . I would recommend this place .

I will never step foot back into this place...

Absolutely unprofessional in MANY ways!

The lady at the front desk had no shoes or socks on. At a doctors office.

Here hour early and the line is out the door because the idiot that opens the office forgot the key ? Would a doctor not have the key ? Like wow. This is after waiting over 3 hours in a car yesterday after being told a two hour wait for them to then say we aren’t on the list These are the folks we trust with our healthcare ?!?

None I consider you completely useless.

Customer service sucks!!! We called many many times and left messages.. no one call us back.. put me on hold for 30mins and hang up and went straight back to transfer again.. ridiculous customer service... you made me so 😡. My son went there to ask for his medical record they put him on waited time for 3 hrs ....

I set an appointment for virtual on 10/15 at 1:30. No one called by 1:45. So I called “ we will call you right back”......it’s now 10/16 and no one has called back. Horrible service. Don’t offer a service and then do nothing with it. This is after we decided not to go in person because last week my fiancé went in for a Physical for work. The physical was quick but he sat for three hours in the waiting room for paperwork. Ridiculous.

Well key did not try to get to the root of the problem with a family member who went to them with abdominal pain and diarrhea. They after 4 hrs said well if it gets worst go to the emergency room and charged him about 180 dollars, shameful, people in earnest look for help without having to go to the ER

When a patient of limited economic means ask you for a referral to a place that their insurance can and will cover… You cannot reasonably refused both of the referral AND refuse to give medicine to that patient, effectively sending them out to have a stroke because they cannot afford to pay your exorbitant prices!

Checked in online over an hour before I showed up and still waiting in the lobby not being seen an hour later. Here for a sports physical. Only three people in lobby when I showed up. I just asked how much longer was told I’m next then they called someone else in lobby. This isn’t my first bad experience. Front desk should at least warn us of the delays. Don’t bother checking in online.

I’m currently sitting in the lobby for going on 1 hour and 30 minutes and still have not been seen. I’m here for a drug test (pee in a cup) for a new job. Absolutely the worst place.