Robert Chen's Online Review Report Card

I own local businesses and want ever local business to succeed, but this gentleman wasn't very professional. He got an attitude just bc I was in with my daughter and asking questions about skin. Doesn't not belong on public service of any kind!!! I get everyone has bad days, but this was beyond that.

Happy with the doctor, staff and the facility.

My visit with Dr. Chen was quick, easy and painless. He listened, educated me and did a great job executing a solution. I would highly recommend.

Dr. Chen is the best! He listens intently, explains everything clearly and in detail, and has a very calm and kind demeanor. His front office staff are lovely and I've never had to wait more than a few minutes to be seen at his office. 10/10 recommend.

Dr. Chen is a very sensitive individual with patients. It is a pleasure to have him and the staff taking care of my cancers.

There are really solid professionals at this clinic. Everyone I interacted with, from front desk to billing, really cares about me and my care. This is especially true of Dr. Chen and his nurse, Jessie. If you live in southern middle Tennessee, I highly recommend Dr. Chen and his staff!

Dr.Chen made me feel like he did not want to waste his time treating me. He rushed through the procedure and did a sloppy job. I’m sure I’ll have a big scar now. He also started out my appointment with the question “how much is your deductible?”..Like he was afraid I couldn’t afford him. ? I have good insurance and am able to pay what insurance doesn’t. He wasn’t like that on my previous visit years ago. I guess everyone has their off days but I will definitely not be back to this office. I hope he finds his good bedside manner wherever he left it.

Doctor Chen seen my Grandfather at a time of need when we were having trouble getting help, for that I am much grateful. His notes were thorough for care at home and he addressed later concerns. This place isn't a money scheme either, I've been through that mess with the medical. I believe this man truly cares about what he does and I will choose that over a Harvard degree any day. Thank you for your help Dr. Chen God Bless.

Spot on!!!

If I could give this review 0 stars I would. Drove 1 and a half hours to see Dr. Robert because I saw his affordability, expertise, and compassion; advertised all over the internet. So upon arriving at his office for my 11 am appointment, I sat down and told the good Dr my quandaries. I spoke of an atrophic white plaque, located in the middle of my cheek, that coincidentally appeared after a severe sun burn episode I had sustained 6 years prior. Dr. Robert briefly glanced over this lesion with a flashlight and stated to me it doesn't look like skin cancer...even though I told him that the lesion appeared there specifically after a sun burn 6 years prior.. Furthermore, I was experiencing 2 years duration of scalp inflammation, that was progressing to involve the hairs on my legs and other hair bearing surfaces as well, I told him that folliculitus was a possible aggregator of such inflammation, and that there was tufting and hair loss associated with this as well..I showed him my leg and scalp for visual confirmation.. he briefly glanced over each and every issue I presented to him with, and instead of conducting simple 1.5mm-2 mm punch biopsies on the areas I had concern with, and giving me absolute peace of mind in my situation, he prescribed me a random antibiotic, and a random antifungal, with the addition of a topical protopic, and on top of that being very condescending towards Me during the end of my visit with him today. None of my questions were actually answered. No relief or piece of mind given whatsoever.. "Oh it's nothing". "You must be having conflicting inner-dialogue in your head about these medications"..."You sound intelligent".. and I quote. I was treated less than a patient today. I was disrespected, my money was taken, and I received nothing meaningful to show for it other than a few prescriptions that might work, might not. I am seeking a dermatologist in murfreesboro to hopefully give me the real histological answers I was looking for with Dr. Robert today, because I received nothing from him other than lack of compassion and disrespect towards me. If I test positive for skin cancer, which I'm almost 95% certain I will, given I know my own personal sun history, Fitzpatrick skin type and I know what skin cancer looks like clinically as a 26 year old man., heck I was ready and willing to pay for the freaking skin biopsies, OUT OF POCKET MIND YOU!!!!!! I will be looking into what can be done in terms of negligence and malpractice in a legal setting.This was without a doubt an example of that today. I am extremely upset and disgusted by this atm. I am a real person. Everyone reading this with the same concerns as mine are real people too. If you value your money and want real answers to yourskin concerns STAY FAR AWAY FROM THIS PLACE!!!!! You have been warned.