American House Lebanon's Online Review Report Card
American House Lebanon
3.8
Average Star Rating
200
Total Reviews
4
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
American House received 64.0% positive feedback, with patients praising the kind and attentive staff, excellent care, and family-like environment. However, 36.0% of the feedback was negative, primarily citing food service issues, constant staff turnover, and maintenance delays. Overall, the facility is commended for its compassionate care, yet it needs stronger administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of American House Lebanon's Reviews
Amazing staff! Executive Director, DON and Nurses are so kind. They always greet me with a smile! Thank you to all of the staff for being so kind and welcoming!
Reviewed On Google
American house has been so good to my family,
Reviewed On Google
We are very happy with the care my mother-in-law receives at American House. The staff are all very kind and treat her with love and respect and are quick to address any concerns that arise. She is happy there and loves the staff.
Reviewed On Google
Facility had reccuring bed bug issues during my employment there last case as recent as a week ago
Reviewed On Google
I’ve had the honor of serving this community for many years. From the immediate feel of home walking in their door to their amazing care team. They truly care about the residents and provide them a wonderful place to call home !
Reviewed On Google
Absolutely love this facility and the way they care for my mom - Alana was incredible and the process was so easy!!
Reviewed On Google
The staff is very caring and kind. They are so good to my mom and she has friends. They also have activities that are appreciated by the residents, especially the monthly family night parties. The food, especially breakfast, could use improvement. There are often missing items, such as bread, milk, butter, jam, cereal, and juice. Lunch and dinner are often good. Food is very important to my mom, so I hear about the food service daily. Overall, the employees are excellent, but they are understaffed and overworked. They are great people.
Reviewed On Google
My loved one has been at the Lebanon TN location in Assisted Living for a couple years now. The facility has had constant staff turn over. They have experienced numerous maintenance related issues and have been slow to address and repair. They choose to keep all exterior doors locked and don’t provide codes to family members. To add to this access issue, the call system to notify the facility when someone is outside has been non working for several months. I’ve attempted to communicate these issues with local and corporate management, but this does not seem to be a priority for them. Having secured doors in an Assisted Living environment is not a State guideline but a community policy election.
Reviewed On Google
Great place to have your loved one at. My family member received the best care while living at this location. He was treated like family. The staff was amazing- very attentive, kind, and professional.
Reviewed On Google
From the moment I first stopped by to get information, the staff has treated me like a family member! Moving my mother in has been such a blessing for our family. From Beverly to Mike….and EVERY SINGLE STAFF MEMBER, we have been blown away by the love, concern, and care shown not only to my mother, but to our entire family! Everyone makes themselves available to us….and they manage to move mountains when they need to be moved! You will not find a better place for someone you love!
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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