James Reed's Online Review Report Card

My wife (she doesn't write reviews) got her every 9 year colonoscopy with an added twist of an endoscopy and as usual everything was great. "On time, over before I knew it and everyone was really friendly and nice ... see you in 9 years doctor Reed."

First of all, they are not doing in-person visits. Any doctor that is unwilling to see patients today (we have vaccines and treatments) should quit their job. They basically said he would call me and couldn't schedule a time and perhaps a Zoom call since this was not in person. So it was a bit of phone tag which was annoying. He called me and asked what's going on, no review of my records prior to the call, no full history intake. He didn't seem engaged or interested, and his advice amounted to me taking fiber. I can get this advice from Google. I was looking for some critical thinking and his years of experience that could be used to understand what the issue is and what I would like to get to. If it doesn't need a pill or test it seemed he was useless. When I saw the charge to my insurance, they charged the full $300 for the visit. Frankly, I don't think he should be getting paid for this at all. It wasn't even a virtual appointment.

Truly frustrating and disappointing experience with both Dr Reed and his pathetic support staff. He was over an hour late for our virtual meeting and did not call or anything to tell me so. He spoke to my wife since I was busy when he called and they spoke for 15 minutes and I was charged some ridiculous amount for no service. His staff is woefully incompetent (at least the woman I spoke to several times), it was impossible to communicate with them, get any meeting set up, she could not understand my requests, my name, and finally she screwed up my billing and charged me twice. Terrible experience. Go somewhere else.

I heard so many good things about Dr. Reed and they are all true. He is a very kind and caring man who really takes his time in listening to your issues. I must also say that the front office staff were very attentive, competent and very friendly. I highly recommend him.

I had a very good experience with Dr. Reed and his staff. He was referred by my primary physician to perform a colonoscopy. Once I called to schedule (I put it off for months), they were extremely helpful. After I scheduled, Dr. Reed called to ask me a few questions about my health. The day of the colonoscopy, he stopped by to talk with me before and after the procedure, and called me to follow up with results. Very professional, and excellent bedside manner. About the only "complaint" I have is that it's been 2 months and I haven't yet received the bill from his office (I know there's one coming, because my insurance sent an EOB telling me the amount I am responsible for).

I have good remarks re: Dr. Reed. He's always been attentive to my questions. I actually only see him every 3 years for a colonosposy. The front office staff I have a different opinion. I was so sorry to hear that Flo died. I did talk to her on occasion and she was always pretty responsive. I'm thinking that the front office staff needs to reminded that when one calls a gastroenterologist office-it is not to seek attention. There's a problem. Additionally, in my case I was very anxious about this last procedure. Dr. Reed gets 5 stars. His office staff -not so many.

I had a great experience with Dr Reed and his office staff. I found Dr Reed to be very professional and he had a good bedside manner. The office staff always answered the phone and all information was easy to understand and thorough.

I am very late in writing this review. This doctor has no bedside manner. He is not prepared for his patients visits. When approached on why he was not ready especially if the results are a life altering diagnosis you want your doctor to have his act together. No excuses people's life's matter! Would not recommend or refer anyone to this man. To me he's not worthy of his medical degree. We walked out of the appointment. There was a reason this happened and we got a better doctor than this quack.

Dr. Reed is one of the a very few doctors who will examine you thoroughly and recommend the best care possible. I highly recommend to him to anyone who wants to be in good hand.

As noted by several other reviews, Dr. Reed needs to do something about his front office staff. They are the worst: put you on hold forever; don't return calls. I've been waiting for an appt for weeks now. On another occasion, it took 3 or 4 telephone calls before my prescription was called in. Flo, in the front office, must be his relative or something....why would he keep such an incompetent and rude person to deal with his patients?It's too bad, because Dr. Reed is a capable and attentive doctor, but going to and dealing with this office is too frustrating and irritating. I will be looking for another gastroentologist.