Allison M Stiles Md's Online Review Report Card

Not much of a review person...but tried to make an appointment with Dr Stiles office and when they asked what for I responded my allergies were acting up and I needed an annual exam. Was told to come tomorrow for a Covid Test first. Said I'd be happy to do so, but would like to make an appointment now, even if it was for a couple of weeks out. Office staff hung up on me...to be fair. I've been a patient for years and haven't even met Dr. Stiles to this point. Not a great experience.

I did not see Allison Stiles, I saw Wendy the nurse practitioner. I was not happy with my visit as a new patient. The NP hardly looked at me, never listened to my heart or pulse or anything else. Didn't order labs, hardly asked me any questions other than if I wanted any refills. On my way out the staff refused to take my copay because it wasn't printed on my insurance card despite the fact that I know I have a copay. As I sat in the waiting room the ladies at the front desk were discussing another patient's medical care and diagnosis. So much for HIPAA. Won't be back to this office.

I don’t have a problem with the doctor but her staff is dishonest and rude. I have no record of the call and message they supposedly made to my number regarding rejected insurance claims and they gave me incorrect information about what my insurance company told them. They blamed me for my claim being rejected and told me I would have to pay my balance to see the doctor… but of course waited until I took off work and got there to tell me. My insurance company is investigating the matter but the issue was unresolved at the time and I was unable to receive my appointment.

I highly recommend this office. I’d say the wait times are average for a doctors office. Their attitudes here are awesome, very professional and friendly. Also, they are very LGTBQ+ friendly. I’m glad I found a doctor I work with so well.

would be a great doctor if she answered her phone

Please consider getting staff with an ability to discuss office visit fees. I understand that tests cost extra but if the office visit alone can vary by more than $100, I"d like to be prepared to pay the correct amount. Your appt person said it depends on how long the visit takes but when I tried to clarify by asking "so it's based on time?" she said "no, it's not about time. it's about level". When I asked her to explain what she means by "level", her answer was an irritated "it's level 1, level 2, level 3 or level 4! " You know, I know, and she knows that is not an explanation.

Have been a Patient for a few years. Had a appointment Today I am amazed at How caring and Professional This Staff is!!!!!

I have had an extremely negative experience here. I've been unable to get in touch with anyone from this office, despite calling for several weeks. The only people who answer their phone are those in the billing department, which says a lot. I hope someone from this office sees this review and finally calls me back. I had one physical done at this office in March with Dr. Warren and received a $318 bill in the mail. A few weeks later I called the office back because no one had contacted me about my bloodwork, which was done because I had some pretty serious concerns. The person who answered told me that their policy is that they have 30 days to get back to me about bloodwork results. 30 DAYS!?!?! Are you kidding??? If there was a serious concern, would you want to wait 30 days to know? Still, more than 2.5 months after my visit, no one has contacted me about my bloodwork, but they continue to send me invoices every couple of weeks. Meanwhile, I call every few days to inform them that I will not pay my bill until I receive the results of the bloodwork that I would be paying for. Every time I call, I speak to someone different, and they clearly don't keep track of their calls or communicate with one another because someone recently said to me "well you should've called and let us know that's what you were doing!" Um... I did. It is beyond frustrating to see that doctors and their offices value the bill being paid more than they value taking care of their patients, they do not stay organized enough to care for us well, and do not make themselves available for patients when we have concerns. I will never return to this office.

When you can meet with her, she is okay. Unfortunately, this seems to be getting more and more difficult. Waiting times are usually ridiculous: Expect to wait at least 30 minutes past appointment time to be seen by anybody; the longest I've been kept is over 90 minutes past appointment time. Recently, we were told that she--a pediatrician--cannot see my son in her office because he has a fever. I understand that CoVID makes life difficult, but serial testing for CoVID with consistently negative results should have relieved at this one worry. And, honestly, what use is a pediatrician that refuses to see children in her office? I am sure she can adequately diagnose his illness over the phone without running a single test.Finally, getting prescription refills for a chronic condition seems like an impossible task at times. Her office has often delayed prescriptions, even when prompted by both myself, the patient, as well as the pharmacy, and on more than one occasion, botched the prescription entirely (non-sensical or even non-existent dosing instructions). In short, be wary. If I weren't leaving Memphis within the year, I would be looking for a new pediatrician/GP right now.

Excellent, thorough, communicates with patients. You are treated as individual and not a number.