Cecilia Dowsing-Adams's Online Review Report Card

I miss Laura Thompson she took great care of me as her patient! Now every time I go it's never the same provider so you can't get comfortable with them and they don't know you!!! Can somebody please tell me where Laura Thompson is?

Receptionist verrrrry rude and combative they need replacing

I've seen Dr. Cecelia Adams and NP Merkita Lester. Both are great and provide excellent communication and care! Take the time to go through and break down everything, explaining whatever you need to understand very well. I appreciate the care provided here. Even the pharmacy at this location is awesome. Have not had a bad experience especially with Ebony(hope that's right) and the pharmacist who took the time to show me how to work my device, David! Thank you.

The worst! You can never get an appointment until months later, they never answer the phone and the wait time when you get there is too long. Save your time and money.

The staff was friendly, the nurse/medical tech was efficient, and the doctor did a great job listening. I wish this could be more stars. But dang they are hard to reach! I always have to wait over 20 mins (often longer) on hold and need to eventually do something else after 30 mins and try again later or even another day. Today this happened again and I decided to try again a little before 4:30 when maybe they’d be less busy. But instead got an automated message saying their hours end at 5 so there was no way to reach anyone. It wasn’t 5 yet by over half an hour. I had this same experience over a month ago and told them when I came in, and they said “that’s strange.” They also did not communicate well with me about a sample. I was told to come back with a stool sample and instructions were in the bag, and I could just walk in and drop it off for the lab at my convenience. There were no instructions in the bag. I sent the sample with my husband since it was on his way to work and if I took it I would have to also take our two babies in with me. But they wouldn’t take it from him unless he signed in as me as a walk in appt, had to wait to get called back for the “appointment,” only to just pass it to the lab. Very frustrating since they had claimed otherwise and he was late to work because of it.

The staff and pharmacists there are wonderful. Darlene and Kim at the desk are always friendly and professional. The pharmacist are swift with the rxs. The lady with the braids (I think her name is Brittany) is really nice. She goes out of her way to help. But my Dr. Adams is the best. She’s always professional regardless of how many patients she has, She listens and waits to she if you have questions regarding your health Dr Adams wants you to be concerned about your treatment as well as your health care. Her assistant Tia is very friendly and professional as well. I’m always happy to see them.

The staff is horrible at communicating with each other. The PCP I saw did not listen to the information I was providing her and prescribed me a useless medication which ended up giving me adverse side effects. She was also extremely unhelpful in diagnosing the other symptoms I came in with. Don't waste your time with these people.

This place is all over the place.I have never been so dam dismissed about my health in my life.I have been seen by 4 different doctors in a year.All they do is type in your symptoms and say we will call you.The referral department never calls and when you call them about your referral,they act like you are interrupting their day.Who is Doctor Warren ? He is on my insurance card but never have I seen him and I ve been coming here 4 years.Nobody knows nothing.Can someone please tell me where is Laura Thompson? This lady was simply the best.Since she has left this place has not been the same.I am determined to find her and go where ever she is.

They lost all of my medical records, going back 15 years. Then they acted like it was my problem and offered no help at all.

Ive been going to primary care with my kids..3 of them for years and years. Ive rarely had any real health issues or concerns to worry with or to be seen for above minor care and referral things. However..looking back ive found that they have genuinely not done anything at all for me. Ive had to always hound them for the referral information thats at times taken over a month..sometimes more..and at times they dont answer the telephone now and send the call to a messenger where you leave a message and never hear anything back. Ive been treatwd like a 5 year old..talked down to and because of my mental disability status and the fact they are aware of the medications im on when i have a problem they dont want to deal with that moment they tell me to contact my psychiatrist instead of taking my health seriously. I see my psychiatrist every 3 months and theonce yearly. Ive been told my pain was a panic attack by 1 doc and bryshed off and pretty much laughed at..and more recwntly twice told to contact the psychiatrist because obvioysly i cant be taken at my word. I think i may have an auto immune disease or potentially skin cancer or somethink but i had to ask for my own referral from their referral dept. Then their dermatologist after i have already sen 4 doctors sends me home on antibiotucs and tells me not to pick my scabs. Im im not 5 years old. I am 48 and i have a pretty decent iq..i wont brag but i know not to pick scabs and am quite in control of myself but they act as if im completly out of control makibg holes in my body and doing this damage to nyself somehow. Im looking for a new doctor for me and my child now. Im not going to continue being treated like that then get passed a sheet of paper at the end of the appt with a new appt for a pap smear on it every time i come to the office for this condition when shes not taking this serioysly. Theyve list all my trust and i dont want them between my legs or in my insurance funds