Bhg Nashville Treatment Center's Online Review Report Card

Unfortunately, I've been on this program for 10 years in multiple states. I'm from TN. And this place was the worst experience I've ever had. I have called Christina, my "counselor" atleast 30 times for MONTHS to get my paper work transferred, so after a decade, I had to re start and was beyond sick, all bc they couldn't answer the phone and she couldn't be bothered to simply FAX MY PAPERWORK! it's literally part of their job. I'm talking MONTHS I called for months until I gave up bc I finally made it back up to my usual dose. And since when can a counselor be the only one with the capability to fax a patients paperwork? Even my counselor and the main doctor at Mt new clinic realized what a joke this place is bc EVEN THEY TRIED TO CALL! this place is a freaking JOKE. My "counselor" was anything but, the security guy was a straight weirdo and rather rude, and whoever runs the place must be a nutcase. B Been clean almost a decade with the help of methadone so I'm not ashamed.to say this is the biggest joke of a clinic I've ever seen. BTW I'm STILL waiting on my paperwork to come through from my "counselor" Christina, since LAST AUGUST. what a joke.

Been going since Oct 29, 2020, and am SO thankful they started taking TennCare. That was my last "excuse" I couldn't pay for both(drugs and the weekly fee), so I promised my family when they started taking my insurance I would go. Now, they do start you on a low dose, but it's for your safety and they move you up decently fast. They have gotten so much better in the 4 years I have been going. The staff now is much more caring than when I first started. Without them, I would probably be dead. I have been able to go on several vacations, do things with my family I wasn't able to do while on drugs, and enrolled in college to obtain my Associates Degree in Medical Billing and Coding. I send everyone I can there, and the ones that want to change have thanked me for sending them. If you truly want to get clean, they will help you. It's not easy, it is a process, and you have to put in the work, but BHG will do everything within the laws and statutes to assist you!

Terrible place. I will recommend south nashville comprehensive treatment center. They take all insurance. In and out in 5 min daily. BHG harasses you about payment, their treatment groups are a joke, you will wait 30 min to a hour just to dose. Leave there and go to South Nashville Comprehensive Treatment Center

Treatment here is minimal at best. Most of personnel at BHG are overworked/or difficult to see. I had a counselor who resided in Knoxville, Tennessee, who never came into office. She worked other clinics too, some in Virginia and E Tenn. When pressed on subject, she admitted to being on contacts as satellite counselor. Other counselor I had, had extended workload of upward to 80 patients weekly. So many excuses of why he wasn’t trained to have Medicare patients and not putting the proper paperwork in computer, to other problems of not remembering. Very unorganized. The program director did seem to care about the patients and problems there-one of the few to do so. Some nurses were creditable as were a few others. There was more negative issuers than positive at the program. I would rate 2 out of possible of 5 being the best score. Overall the program has many faults as a whole. At best, it does offer detox and MAT programs. Realistically, though, the program is too overloaded with problems and structure, therefore, is lacking considerably. Fingers from one staff, pointed and blamed on others, is frequent. So is confidentiality and no respect for patient rights. Rules seem to be pretty much non existent, and staff oftentimes changes or bend rules in their favor. Other problems too with no direction. And, yes, I may be punished for making truthful remarks. Therefore, I do solemnly state all remarks are truthful to the best of my knowledge and ability. Finally, profit over patient well being/state of mind, simply says to go elsewhere. Thank you.

Grate place to get treatment! Dr. Turner she is wonderful and helped me with care and respect. Keyla my counselor I wish all clinics have one like her. Heather in the Dosing she is an excelent staff member and treat us with respect! Good Job!

this placed have helped me.im 5 months clean.my only concern would be that lifeless nurse that takes your urine.she never speakes and she literally almost act like your not even there in her Book.its weird.but overall Dr.Turner is such a jewel.she makes sure you the treatment you need

By far the worst clinic I've ever been to. Expect to be waiting a hour or more before seen. They also have a problem with nurses contaminating U/A samples by using the same thermometer for everyones urine. There's plenty of other clinics around Nashville now so that you don't have to go thru this stupid mess

Do NOT waste your time going here. Once you get to a certain level (monthly) they start failing you on drug screens. 2 years never a dirty and then me and about half the monthly’s failed. They could care less about you here. All they care about is money and all the workers treat you like they’re better than you (even though they make probably $12 an hour 😂). Let me help you. Look up CTC methadone clinic. They have 2 clinics and opening more. Super friendly staff and they treat you with respect. Most of this places people are now at CTC. BHG is just a dump with workers on the same level! CTC FOR THE WIN. Soon to take all BHG patients!

The worse so called "clinic" ever. Worse staff too. Going to jail would be an improvement instead of dealing with these types. The fact that they are still in business proves our local government can't keep an eye on all the violations.

These people are crooks. If I could give 0 I would. Me and my bf went to the nashville location for about 2 and a half years. The nicest way I could describe the new director is mean to say the least. We now go to the Murfreesboro location and it is TEN TIMES BETTER!!! When we were going to the nashville location, my boyfriend went to jail , and at the time he went to jail nashville was still racking up his bill like he was dosing. When he got out of jail, he had 600$ balance. We tried to talk to the director, before he could even explain his self she was telling him he owed it and there was nothing else he could do but pay it. We had tried for months to get counselors and the directors to understand he didn’t owe that. Well as soon as we get over to the Murfreesboro location, they took it off for him and saw that he DIDNT OWE. There was even a time I paid for a month in advance and they said I owed 2 weeks in to that month. If you go to nashville clinic you better keep up with them receipts cause they are trying EVERYTHING to steal from you.