Jennifer C. King's Online Review Report Card

I would love to work for this hospital I’m from Kansas City Missouri an worked from Children's Mercy Back Home I love children have two of my own I want too get my degree in PCT or PCA with children I’ve had my time with adult care time for a change it’s really we’re my heart is.

The nurses went over and beyond for my family and our stay for our sons surgery. They made sure we were all taken care of. We have absolutely no complaints and are so thankful we chose Vanderbilt for our sons surgery. Jennifer our day nurse was the best. From start to finish we never doubted that our family was in good hands

My child has been here over a year. Goof up after goof up after goof up. No communication between teams. Doctors call and apologized twice as I recorded all calls for reference and they contradict each other. No clear coordination has gotten my daughter in a lot of trouble. Now they will not even return calls and have a consistently condescending attitude and tone. They know everything until it backfires. My advice record all conversations and calls. For simple cases this place may be ok, but for anything even the least complex I’d seek help elsewhere or it may not work out well. Feel free to reach out if you need specifics.3/9 update heading up again. Just got a call from somebody who was aware of a procedure that was about to happen, and I had not been contacted. It’s a whole new thing that they’re trying to experiment and re-running tests on my daughter for the second time because I still can’t figure out what’s going on. I spoke with another doctor whose son had a similar blood disorder, and they ended up pulling him away from Vandy. He said, and sent them to Cincinnati because of poor service. If you have a blood disorder, or any other issue, this is not the place to go.Hi, I did reach out and speak to somebody. Also put another message in the portal, and have nothing in terms of a response and over a week.

Absolutely the worst professional lady on 3/8/23 I've EVER encountered. My sister and I drove 3 hours in support of a family member, 4 month old having open heart surgery, never even got the chance to say who we were there for, told there was no lounge we could wait in, couldn't go to cafeteria, was told the ONLY place WE could wait is outside!!! We had previously inquired and was told there was a lounge and cafeteria to wait. Even if I had received wrong information there was a polite professional way to say it. We had driven 3 hours and asked if we could use their restroom, we were escorted there while the lady waited outside the door and then escorted us out of the hospital. I worked as a RN for many years and even now volunteer in same hospital, I GUARANTEE if you ever find yourself in our area and in need of a visit to our hospital you will receive MUCH better service than you provided

The hospital overall is good. The communications between the teams needs improvement. It is never known who is really in charge and no one seems to be able to give definite answers. They also take too much time to make a decision. Patients stay longer than is essential. I feel due to covid, all communications in every Healthcare facility I have had experience with has gotten worse.

Had gallbladder surgery here and had to stay the nightThe nurses were very kind and caring and supported me during recovery!!

Possibly one of the greediest and unethical hospitals I've ever worked with. They never call you and leave a VM as to why they call. You can make payments regularly and they still turn you over to collections before even speaking with you. It happens every time we are forced to go there for our kids. Parent's get slammed with having to take their child in all the time and the least you can do is not turn people over to collections just because you want your money with in 3 months. PURE GREED for a "non profit". Disgusting they only care about money not patient care.

You know I had really high hopes for taking my daughter 2.5 hours away to visit the pediatric rheumatology department but I should have know when the doctor asked if we knew what she did... instead of asking my daughter how she felt. She made it all about her and what she "thought" and didn't review any of the labs prior to us getting there or while we were there. She had another set of labs ran and has not called to go over there. EVEN WITH THE LABS BEING ELEVATED more than the prior labs. She asked what type of labs were ran instead of getting the paperwork that was sent to her office prior to us getting there. Like how are we suppose to remember all of the labs that have been ran out of the month that my kid has been in pain. She could not and did not answer any of my questions. We left feeling defeated! Not by her but by the system!

Vanderbilt children’s failed my baby. We were sent there from Erlanger to get the opinions of what was supposed to be some of the best lung doctors. These doctors bearly even looked at my daughter the whole time we were there and only spoke to me once. They looked me in my face and told me she was fine and only need time to grow that she did NOT need a lung transplant. They never did the ct scan that my daughters doctors at Erlanger sent us there to have done and sent us on our way. She did in-fact need a transplant and was in lung failure if they would have just done the test we where sent there for and looked closer at her case she may have had a fighting chance at life. She was 8 month old, she was loved, she mattered.

The only good thing I have to say about this hospital is the nursing staff in the PCICU are great. Surgery team not on the same page. Being told that when her diarrhea gets better that she will go home, being told once she is off iv pain meds that she will be able to go home, being told that she has to tolerate the oral antibiotics to go home.Being told there is a concern about an abscess but then nothing is being done to see if there is oneTaking 15 hours from time of arrival to get her In surgery when suspecting a rupture. Surgeon told us prior to the surgery that he suspected that it was ruptured.Putting in orders before seeing their patient and then won’t listen to their patient or their parents or even the nursesThey are worried about the antibiotics being on a schedule but take almost 2 hours past time to give it to put in the new order.Taking over 2 hours past scheduled time for them to be given to put in a order for the pain medication after knowing they were keeping her earlier in the day.EVS not cleaning properly, taking out trash and not replacing the bag taking linen bag not replacing thatHeating pad machine had to be requested multiple times over multiple days then when it finally comes it doesn’t have the right parts for it to work and then the nurses letting people know that it isn’t working and nothing is done.