Metz Howard R's Online Review Report Card

Don't have a procedure done by this doctor they take your wife in a group like herding cattle make her wait in a weird room then finally put you in a room he breezes in for two seconds I got sick a couple days later vomiting they claim oh it's normal..no Plus St Thomas billing is terrible

The staff made me feel really comfortable. Very nice ladies! thanks John 7/8/22

I made my appointment with Dr. Mertz in hopes that he would potentially have some new answers for me with all of the struggles I have had with GI issues over the years. When his nurse/assistant took my weight and blood pressure, I made a joking comment that my weight and blood pressure were higher than usual, and she rudely told me “well, we can’t please everyone.” Before coming into the room, I heard him talking loudly about my BMI. As soon as he came in the room and saw a notification pop up on my phone, he asked right away if I was recording him. I should have taken that as a red flag right away. We worked through the medications and tests that I have had over the years. He asked to see my most recent gastric emptying studying report, and right away he dismissed the report as hard to interpret. He told me he took an hour going over all of my previous records that were hundreds of pages from one doctor. There is no way those records were that long because I have a copy of all of those records myself. He made a comment on my citalopram dosage and about how low it was, and I told him that I was working to taper to a lower dose because it can cause Serotonin Syndrome if taken with Zofran. His only suggestion that he had was a low dose antidepressant that may potentially help my symptoms. I made it very clear to him that I was currently working with a psychiatrist to fix my mental health medication regimen and that other providers worked to find other classes of medication to help with whatever ailment I went to go see them for (outside of GI), and he would not budge. I had to tell him over and over that I was not willing to bust on taking a new antidepressant. He had no remorse and no empathy. I got really upset at the end and I told him I felt like I had wasted my time coming in, and he told me in response that he felt as though he wasted over an hour looking at my records. He then drilled me on where I was going to go next. If you are looking for a GI with good bedside manor that is willing to work with you to find a good solution, he is not it at all.

I made my appointment with Dr. Mertz in hopes that he would potentially have some new answers for me with all of the struggles I have had with GI issues over the years. When his nurse/assistant took my weight and blood pressure, I made a joking comment that my weight and blood pressure were higher than usual, and she rudely told me “well, we can’t please everyone.” Before coming into the room, I heard him talking loudly about my BMI. As soon as he came in the room and saw a notification pop up on my phone, he asked right away if I was recording him. I should have taken that as a red flag right away. We worked through the medications and tests that I have had over the years. He asked to see my most recent gastric emptying studying report, and right away he dismissed the report as hard to interpret. He told me he took an hour going over all of my previous records that were hundreds of pages from one doctor. There is no way those records were that long because I have a copy of all of those records myself. He made a comment on my citalopram dosage and about how low it was, and I told him that I was working to taper to a lower dose because it can cause Serotonin Syndrome if taken with Zofran. His only suggestion that he had was a low dose antidepressant that may potentially help my symptoms. I made it very clear to him that I was currently working with a psychiatrist to fix my mental health medication regimen and that other providers worked to find other classes of medication to help with whatever ailment I went to go see them for (outside of GI), and he would not budge. I had to tell him over and over that I was not willing to bust on taking a new antidepressant. He had no remorse and no empathy. I got really upset at the end and I told him I felt like I had wasted my time coming in, and he told me in response that he felt as though he wasted over an hour looking at my records. He then drilled me on where I was going to go next. If you are looking for a GI with good bedside manor that is willing to work with you to find a good solution, he is not it at all.

No bedside manner, does not care about his patients. Somehow thought telling me mom "oh you have stomach cancer" while being sedated for surgery is a great idea. Would give a 0 if I could.

Disappointed by his rude behavior! Nashville has excellent providers.....please do yourself a favor and find another qualified GI specialist.

Absolutely no bedside manor. Rudely told my mom she had cancer while being wheeled back for surgery. She had no idea. Worst experience ever.

He is the best. Knowledgeable, understanding, intelligent, and always fills me and my wife in on all information after our procedures.

Dr Mertz found a serious condition that led me to needing a liver transplant. I have an annual colonoscopy now and I've done them for more than 10 years. Everything about my clinic visits as well as my surgical procedures have been exceptionally well done. My wife works with him too and we both love him. He literally saved my life and I would recommend his services to anyone!

Dt Mertz and his staff are wonderful . He saved my life! And his nurse, Stephanie, is top rate! So are the receptionists.