Tennessee Orthopaedic Alliance-Centennial's Online Review Report Card

Dr. Crook was great! Checked on my progress/comfort levels every morning while I was in hospital. Couldn't recommend a better orthopedic Dr!

My surgical team was awesome!! I had horrible anxiety and the did everything perfect for me to feel OK and my surgery was a huge success!!

I went for my pre-op and the tech didn’t wear gloves while taking my blood and wore her mask below her nose. The doctor and practitioner were excellent but the tech caused me to have no confidence in this center. I’m so relieved that I stayed with Dr. Langan’s surgical team because they simply couldn’t have been more excellent in every way. Start to finish was perfect for my surgery day.

Dr. Yu and his nurses were very professional and informative an extremely nice I was very pleased.

Quality of care aside, this TOA location has been consistently poor at meeting their own appointment times. I've had to visit this TOA four separate times recently. On the first three occasions, I was not seen until 30-60 minutes past my scheduled appointment time. Prior-to and upon checking into my fourth appointment, I notified TOA that I had to catch a flight out of the nearby BNA airport 2 hours later. I waited for over 75 minutes after checking-in without being seen, at which point I had to leave and rush to the airport. How much longer it would have taken, I can't say.

Dr Petty and his team have taken great care of me from pre-op to surgery, and now post-op as well. Highly recommend.

My Nephew went here with a broken arm that was straight. After six weeks in a cast his arm was visibly bent. Doctor said it would grow back straight in 6-12 months. Second opinion said he needed surgery to straighten it and still may lose range of motion. Said it would get straighter over time without surgery but would not be able to get close to full range of motion without surgery.

My father's appointment was at 9am. We got here at 8:30am and was not seen by the doctor until 9:45am.Why schedule him if you guys are busy and maybe short staffed? That's not even the main issue of my complaint. My father broke both of his knees and he is in medical braces. They needed X-rays and needed to take off the braces, and the nurse ask for me to walk with her so I can take off his braces for the X-rays..... Ummm, I do not work here nor am I medically trained for that. Why in the hell would I take off his leg braces when you're the actually trained nurse that works here? Then she had an attitude like I was qualified to do so. Very unprofessional and I would probably find a different location to go to.

Dr. Crook was terrific. Knowledgeable, sensitive, informative…My husband and I immediately felt at ease when Dr. Crook was called into the ER to care for our son. We know 100% Dr. Crook’s main goal is to lead our son to wellness. Dr. Crook gave up much of his Mother’s Day evening to make sure our son is one step closer to getting better! Thank you Dr. Crook! Blaine West, patient, & Barry & Brittany West, father & mother of Blaine

Scheduling a MRI takes an act of congress at this place

I had surgery yesterday with Dr. Harms. This went so smoothly. He is an excellent doctor. He takes very good care of his patients and over all just looks out for their best interests.

Staff was nice and easy in and out, but did not feel the doctor cared to help me. I went in for my scoliosis and he said i can’t do anything for it at all:.. it will just get worse over time. Thankfully I know a few Physical Therapists who have helped me by giving me stretches and lifestyle ideas to help it from getting worse which is what I paid the doctor to help me with.. wish doctors cared more on the preventive side. It just makes me feel like I am wasting my money going in.

Dr Willis expertly repaired my shoulder, the group at Toa is top notch.I would recommend Toa to anyone needing orthopedic repairs done.Also toa Physical therapy facility in Clarksville Tn is top notch.

This place is horrible with filing insurance claims. This is not a review of their expertise or ability to perform surgeries to be clear. I tried to call them to remedy the insurance claim issues and I kept getting put on hold or never called back for months. They have since then proceeded to send me to what they refer to as the "Bad Debt Department" during a literal global pandemic rather than doing their due diligence and filing my claim as I've requested time and time again. Now I have these people sending me to a collections agency because they refuse to properly file my insurance claims! I'm not one to complain but this was a nightmarish experience just to file an insurance claim for an MRI and based off that I'd literally go out of state for any further orthopedic procedures needed at this point. Very upsetting customer experience.

I have been a patient at TOA in Clarksville, TN for more years than I can remember. I was referred to Dr Jason Harms by Dr William Devries, who has been my orthopedic doctor from day one. Understanding that the TOA group doctors have specialized surgical skills, I had no reservations when Dr Devries referred me to Dr Harms for surgical consultation.Dr Harms is thorough, thoughtful, insightful, and kind. His straightforward approach to patient care and consultation are second to none. Dr Harms discussed various options for the treatment of my particular condition and guided me through the procedures, along with their benefits and potential complications. He made no attempt to guide me toward one procedure over another, but rather gave me the tools and advice that I needed to give me confidence with my choice of treatment.I would recommend Dr Jason Harms to any of my family and friends.

Dr Cain and the entire staff at TOA are absolutely incredible to work with. Kind, considerate, accommodating, the very best at what they do. Thankful we have access to such a professional Orthopedic group here in Clarksville TN

Do not try to go here if you are a veteran. They make it clear that they aren’t interested in caring for you. More interested in high school and college sports teams. It’s the money I guess. But veterans get your care elsewhere if you can.

Was very pleased with the visit. Dr William Carpenter will be the doctor i will go to if needed and will recommend.

TOA THE BEST SERVICE THE BEST SURGEON, WE LOVE THEM

Nice group of people and Dr. Carpenter isn't bad on the eyes either. 😁