Heritage Medical Associates's Online Review Report Card

If you set up a payment plan make sure to keep track of when you have paid off your balance and call the billing office. They need to manually cancel the plan or you will continue to be charged.....not sure why it doesn't automatically stop when the account balance is zero.

It is always incredibly hard to find a number or the correct number to call. Additionally, my doctor left and I was never transferred to a new doctor so apparently I have no primary care doctor currently. This end my relationship with Heritage Medical.

Initially had a positive experience with this medical group year ago when they first diagnosed my condition. Recently, I was told they would no longer be able to offer refills on my prescription until I came back in a saw Dr. ******* because it had been 2 years since I had seen him. That’s fine and I get that totally, but after multiple attempts and leaving several messages over the course of the last two weeks and no return calls, I’m giving up and seeking another neurologist. I find it ironic that the nurse who told me I need to come in for a follow up visit told me I could just get my primary to continue refilling that same prescription. So I’m confused……….. 🤔 How is it that my neurologist who diagnosed my condition and prescribed this medication and has been treating my issue with said medication for many years can now no longer continue to re-fill, but my primary can just somehow pencil whip a prescription even though he is not a neurologist? Anyway, I’m done.

So my Mom has been trying for 3 weeks to get an appointment with her endocrinologist since she went to the ER with a blood sugar that was 400. She's yet to get a phone call back. They've been totally non-responsive.

I've never been a big fan of going to the doctor and have neglected to find a provider for years. My experience with Heritage has been nothing short of spectacular. Between Dr. McKean and Dr. Stevens, the level of care provided is second-to-none. I've enjoyed Heritage so much that I have transitioned most of my needs to their practice. I'm looking forward to seeing the allergist recommended through their practice. Definitely recommend.

My overall experience over several years has not been good. Just there because of my doctor but that will change as they don't accept my medicare advantage insurer, Aetna.

My daughter had to have her tonsils and adenoids removed. This was sort of scary considering what had to take place after the surgery. However, Dr. Stevens made the process a breeze for our family. She is down to earth and very compassionate. I feel safe in saying she's the G.O.A.T of Otolaryngology. Yea

I’ve contemplated writing a review for a physician at the Nashville Heritage Medical Center for over nine months. I hesitate to publish a negative comment because it is not my intention to judge anyone’s character or motives. However, I am daily reminded of what I believe to be an error on this physician’s part, and that has led me to write this review.I had sinus surgery to correct a deviated septum and remove sinus polyps in December of 2020. I was told there would be a stint placed on either side of my septum for support, and that these two stints would be removed on my first post-op appointment. I was unaware that, along with the two stints, two plastic implants had been inserted into my nostrils from tip to bridge. No details of these implants were given to me before surgery and no picture of these implants were shown to me during any prior appointments. I did not know they were in my nose until my first post-op appointment.The implants are visible at the bridge of my nose and are still tender to the touch nine months later. However, I wear reading glasses for at least 8-12 hours per day, as well as sunglasses when needed; and the pain I feel every minute of wearing glasses is a constant reminder of the wrong I feel was inflicted on me by this physician. I informed the physician prior to surgery that I wore reading glasses almost all day. The implants make a V-shape right at the place where my glasses sit on my nose. I can’t begin to describe the pain I feel every day.I was very upset to hear that these implants had been inserted without my knowledge or consent. At the post-op appointment, this doctor told me they would begin dissolving in a few months; however, in my own research and after seeing a plastic surgeon to inquire about removing them, I learned the implants would not begin dissolving until after two years. And, removing them would be quite costly and leave very visible scars. I will have to deal with this pain for over another year.While I asked all the questions I could think of asking prior to surgery, it’s very difficult to ask questions about something of which I am unaware. I would not recommend having sinus surgery with this practice.Added note - I requested copies of my medical records over four months ago and have not received them.

Very disappointed that I was told my doctor or Heritage does not accept cash/self-pay. Just lost my insurance because it was super expensive and I fell behind. I will have new insurance after 30 more days at my new job, but was told my previously scheduled appointment would have to be rescheduled until I am covered by my new insurance plan. What is one supposed to do if they need medication refills in the meantime??

I called to see if I could find a primary care doctor here since I just moved from Indianapolis, IN. I need an annual check-up and prescriptions that I need to continue here in Nashville. The appointment scheduler was extremely rude. She cut me off when I said I need to come in to meet someone and before even saying my prescriptions, she said, "Our doctors don't do refills." I said.. Well what if I talk with them and we discuss my condition? She said "Nope." Not helpful AT all.