The Reserve At Spring Hill's Online Review Report Card

The facility itself is amazing. It was pleasant working there. The only thing I didn’t like was how Tamara G the nurse speaks to people. She is so rude and has been reported but nothing is ever done. She needs to learn manners and professional educate.

Horrible experience with skilled nursing and PT. No care plan, compassion or decent communication. Would not recommend for senior physical therapy. Had to file an appeal in order to buy enough time to find another facility to help her and treat her as a person. Aides and housekeeping were wonderful, but the ones making the decisions did not communicate and did not have a good bedside manner when dealing with my mother. Do not let the beautiful facility fool you.

My 93 year old father was at the Reserve at Spring Hill for 3 weeks after breaking his femur for rehab. I can’t begin to tell what a good experience we had there!! The staff is amazing!! From the social worker to the nurses to the physical therapists to the cleaning and kitchen staff. My father was well taken care of and always treated with dignity and respect. The physical therapy was excellent and got him stronger than he has been in years. If you are ever in need of this type of care I can’t say enough to recommend this facility! Special thanks to Kelsey, Kyle and Emily!! You are the BEST!!

My husband went July 3rd from a 6 day stay at hospital. Went home July 17th. The nursing and physical therapy staff were amazing! The food was delicious. They have a great chef and kitchen staff. Room cleaned everyday. He had consistent care for his breathing problems and medicine needs. To get discharged he had to have a score of 85 from therapy. He made a 100! Nick, the director of therapy was so nice and knowledgeable.

Our mother moved here in January from another ALiving in Alabama. The Reserve has been a blessing to us. At previous place, she would not eat and stayed in her room all the time. At The Reserve, she gets out of her room for many of the activities, has access to PT, is in a safe environment, enjoys the food and all the employees and residents are so friendly and helpful. I’ve cried many tears of JOY to see her out of depression since moving here!

I visited the Reserve for a meeting earlier this morning. The staff was kind, smiling and the residents all looked happy and getting great care. I would for sure feel comfortable with a family member there.

A wolf in sheep's clothing! If I could give this place zero stars, I would! This is absolutely the WORST facility you could put a loved one in. My dad spent almost two weeks in this dump and acquired the most horrific bedsores you could imagine. They neglected to give him proper wound care and never turned him or rotated him while he was bedridden. We had to have an ambulance transport him to the hospital for medical attention after his wounds were so bad, and they told us it was "beyond their ability to meet his needs." 10 days later, my father passed away because his body was too weak to overcome the wounds. Please DO NOT take your loved one to this place. It looks like a beautiful facility, but that is just a facade. The neglectful care at this "skilled" nursing facility is an absolute joke!

My 91 year old Father fell at home and broke his hip. After a short hospital stay it was determined that he should go to a rehab facility where he could get intensive PT and "round the clock" care as family told the staff he gets slightly confused at night and due to urinary urgency he trys to get up on his own. At first the family was told he could not have his walker until PT evaluated him but, they later relented since he had his own. That very night he got up and fell. The staff found him at 4:30am and let the family know. The next morning they "forgot" to get him any breakfast and Dad says they hadn't come to check on him in sometime. Family repeatedly asked to speak with DON who never came. PT was very good, kind and efficient. That's what he was there for so it was decided by family to leave him another night and give the facility a chance. When family visited the next morning Dad said he tried to get help, fell going to bathroom, and sat there calling out for help and then crawling around on floor calling out for help. Staff finally got him up but, failed to report this fall to family or the day shift. Family later found bruises on his back where he had fallen. Again the DON, CEO or other administrative staff were unavailable. Family took him home and will arrange in home care. What the facility didn't know is that several members of our family are Doctors, Nurses and Social Workers so we know what good care should look like and this wasn't it. The place looks lovely but, all that glitters is not gold.

Great facility!! Staff is very friendly & welcoming.

Wonderful staff and caring nurses.