Todd Rutland's Online Review Report Card

If I could give this clinic a zero I would. I was referred by my PCM (tricare). It took months for me to get a call back to even get scheduled after I called and left messages multiple times. I finally get an appointment, have preventative migraine meds prescribed and an MRI ordered…however when I went to pick up the meds they were never sent to the pharmacy and the nurse told me at my appointment (Monday) to call Wednesday to get my MRI order emailed so I could take it to BACH….that was last week. I still have no prescription and no MRI order. I’ve called multiple times, left messages and still no returned phone call. I’ve suffered for a long time with migraines, the last thing I want or have time for is for my time to be wasted. The doctor seems very knowledgeable and helpful, not sure why it’s so hard to take care of basic clinic operations here. I will be trying to go somewhere else.

This clinic is a joke. They NEVER answer their phone and when they do they promise to call you back. I’ve been waiting 2 weeks now for them to call me back. Don’t waste your time with them!

I’ve been going to Dr Rutland for a few years now. Prior to seeing him, I had been to several different specialists and none of them could figure out what was wrong with me. Dr Rutland is knowledgeable, professional, respectful, and very kind. There is none better and I highly recommend him.

Dr. Rutland has been my neurologist for 10+ years now. I have never had a bad experience with him or his office. I felt at ease with him as my Doctor since day 1. It is very important to be able to trust and feel comfortable with your doctor. I would recommend him to anyone looking for or needing a Neurologist.

Nice helpful staff..Dr. Rutland always listens to my concerns. He never just rushes in and out, he is patient and kind. He includes me in my treatment plan and makes sure I fully understand each option I have.

If you want to be ignored or treated like trash than go ahead and try your best to make an appointment if you can.

Worst place ever and it’s all thanks to the nurse and front desk! They are rude and won’t listen pretty sad because they are loosing business because of it and it’s not because of the doctor. They never call you to tell you you have an appointment or that you missed one that I didn’t know I had or schedule. I Spoke to a lady months ago who told me she’d update my referral and because of covid she said she’d put a refill in and I didn’t have to be seen at the moment now when I call mind you I had to call twice and leave two voicemails explaining I needed to get a refill or schedule an appointment they finally call back some girl being very very rude explained that I missed my appointment which they never told me about and that my referral expired and they would not put a refill in for me They don’t care about their patients Having epilepsy and not being able to get your medicine refilled (that stop seizures) because your doctors office messed up is pretty sad. I’m getting a referral to a different place. Don’t go here.

I was referred through Tricare to Dr. Rutland. I’ve been seen twice already. I lost my appointment card. I called the office several times & no one picked the telephone up. I left a voicemail and finally got a call back. I wanted to verify my next appt date & time. The lady said your appt was on the 11th. I said I never received an appt reminder or confirmation call. She said we don’t do that anymore. I said when did that change because you all just did this for my last appt. She said we had to lay the other girl off & we just don’t have time to call people. So I missed my appt, no follow-up calls, letter in the mail, or anything. It seems they laid the wrong person off because the lady who called me back had zero customer service skills & she was rude. This is a business Tricare trusts to use for their patients. She never asked if I want to reschedule my appointment or anything. Dr. Rutland may want to rethink his employees because the lady you kept working is just not the “dealing with customers” type.

I have been seeing Dr. Rutland for about five years for treatment of debilitating chronic migraines and Dr. Rutland has helped me cut them down by more than half. Anytime I have questions about trying a new or different medication or treatment course, Dr. Rutland takes the time to discuss the pros and cons and allows me to make a decision on the course of action. I have never felt rushed nor have I left with questions unanswered. I have always found him and his staff to be very accommodating and helpful. I could not ask for a better experience; they always treat me like an individual rather than just a patient.

I was referred through Tricare to Dr. Rutland. I’ve been seen twice already. I lost my next appointment card. I called the office several times & no one picked the telephone up. I left a voicemail and finally got a call back yesterday. I wanted to verify my next appt date & time. The lady said your appt was on the 11th. I said I never received an appt reminder or confirmation call. She said we don’t ...