Southwestern Health Resources's Online Review Report Card

On two unrelated occassions, I discussed something with my Doctor, who gave me the green light on getting x, y or z tested; in both cases, he verbatim said "it is a good idea to get that tested" (given the symptoms).Then when I call to follow up, the nurse cut me off mid-sentence, dismissed me, & contradicted the Doctor (rudely "you can't get x from yz, that's just not how that works")She was so quick to insert her opinion that she didn't even know the doctor already signed off on the testing & gave me the kits already 🙄 I was asking about where to turn them in & related details & she was too busy belittling me -- it's bizarre behavior.My parents have both received the same treatment from that individual, even when that nurse was clearly in the wrong (repeatedly sending their perscriptions to the wrong pharmacy). It's a stunning feeling & can wreck someone's day.On two unrelated occassions, I discussed something with my Doctor, who gave me the green light on getting x, y or z tested; in both cases, he verbatim said "it is a good idea to get that tested" (given the symptoms). …More

The doctors and staff here are superior to many! They office appointments are on time, the doctor spends time with me and is attentive to details and caring too! Another plus is that they can do blood work on site, mammograms are a couple door down the hall, and the office is attached to a major hospital- convenience is all here! It's also easy to leave a voicemail and hear back promptly to have quick needs attended to. I moved to Richardson, but gladly drive to Allen to continue here!The doctors and staff here are superior to many! They office appointments are on time, the doctor spends time with me and is attentive to details and caring too! Another plus is that they can do blood work on site, mammograms are a couple …More

I don’t usually take the time to write reviews but this one is one that I could not keep to myself.Dr. Mindy Ly has been my PCP for a while now and I could not be more thankful for her and her medical assistant. They are so patient with me and never make me feel like an inconvenience or annoying. She has such a huge heart.I often send her messages through the patient portal and no matter how small or random my questions/concerns may be, she is always quick to respond. Her assistant is also very quick to keep patients updated with any labs, results, or communication from Dr. Ly. They truly do care about the well being of her patients.When I had to move to California for several months to be with my husband at his new duty station, I was so fearful of seeing someone new. With my medical issues, it’s hard for me to trust other doctors. I had found one that was not the best and didn’t take the time to understand my needs. I was able to still contact Mindy Ly to get the advice and guidance that I needed.Thankfully I am back in Texas and get to continue to be her patient.If you are looking for a Doctor and have a hard time trusting someone, please please contact Doctor Ly. I promise you will be deeply cared for, be a priority, and given the best guidance. I cannot express enough how much of a blessing she had been.I don’t usually take the time to write reviews but this one is one that I could not keep to myself.Dr. Mindy Ly has been my PCP for a while now and I could not be more thankful …More

My Dr and her nurses are wonderful.

Dr Ly is one of the best doctors I've ever had. She is one of the few who will actually listen to you and your concerns. Her nurses are prompt to return calls and always willing to help without making you feel rushed. Which is rare in medicine these days. ❤️

So helpful with insurance and with getting my meds filled. Very nice people

I went for the first time today and all I can say is WOW! The best doctors appointment I have ever had! I am a Type 1 Diabetic and was impressed by Dr. Sapia’s knowledge and the staffs kindness, knowledge and care.

Dr. Thu Mindy Ly has been my primary care physician for years and she is absolutely incredible! Both Dr. Ly and her very caring team have always taken exceptional care of me. Not only do they take great care of my health, but every single one of them are such a joy to speak with at every appointment. It’s rare to find a doctor that combines such personal care of her patients as people whilst also delivering outstanding quality of medical care. I highly recommend becoming her patient! She is an absolute gem.

Dr. Thu Mindy Ly has been my primary care physician for years and she is absolutely incredible! Both Dr. Ly and her very caring team have always taken exceptional care of me. Not only do they take great care of my health, but every single one of them are such a joy to speak with at every appointment. It’s rare to find a doctor that combines such personal care of her patients as people whilst also delivering outstanding quality of medical care. I highly recommend becoming her patient! She is an absolute gem.Dr. Thu Mindy Ly has been my primary care physician for years and she is absolutely incredible! Both Dr. Ly and her very caring team have always taken exceptional care of me. Not only do they take great care of my health, but every single …More

Everything was fine until it came to my ADA paperwork. I specifically made it clear that was the only reason for my visit and that I wished to be seen for checkups and so forth. I was seen on 7/09 by Dr. Satya, the only one who had an available appointment so quickly. She said I could have a tele-health appointment the next week to follow up so the paperwork could be done. While their we also talked about a lot of specialists that I need to see including an endocrinologist whom I stopped seeing because he refused to change my dose after my blood tests confirmed that I was being over-medicated. I just got a call today to CANCEL the tele-health appointment I had that was supposed to be in 21 min (11:45am) because she is refusing to do my ADA paperwork without having an endocrinologist that I can follow up with which is one of the reason I was looking for a new PCP. When I explained that I knew the paperwork could be done without having a specialist because it has been done before I even knew what my diagnoses was, I was told that's just what the doctor said. I wasn't here that day. I either needed to be seeing an endocrinologist for regular treatment and have a follow up appointment already made or she says she can't do it. So my ADA was due Friday 7/23 and it took her this long to say she just didn't want to fill it out. If not having picked out an endocrinologist was the issue, why wasn't that explained on 7/09 and why wasn't I told that day that I needed to have an appointment set up for her to consider doing my ADA paperwork? I've left details out that I feel don't really matter as much but a little transparency goes a long way. I would not recommend this office to anyone, especially if you have a time line to meet.