Aua Surgical Center's Online Review Report Card
Aua Surgical Center
4.3
Average Star Rating
32
Total Reviews
3
Recent Reviews
3
Review Sites Found
Accepts Medicare
--
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
ScoreDoc is affiliated with RepuGen and GMR Web Team. You're welcome to work with them or any provider you choose.
Review Summary
Amarillo Urology Associates received 81.2% positive feedback, with patients praising the friendly staff, professionalism, and excellent medical care. However, 18.8% of the feedback was negative, primarily citing rude receptionists and financial issues. Overall, the practice is appreciated for its compassionate care but could improve customer service and billing transparency.ScoreDoc Score
Sentiment Analysis
| Top Entities | Top Positive Key Trend Drivers |
|---|
| Top Entities | Top Negative Key Trend Drivers |
|---|
Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Aua Surgical Center's Reviews
Amazing medical attention, outstanding staff, and EXCEPTIONAL DOCTORS N SURGEONS.
Reviewed On Google
Doctors and staff are all amazing
Reviewed On Google
This was such a great experience. My husband went in for a procedure and every nurse/staff member we interacted with was so friendly and welcoming. Good customer service is becoming more and more rare so this was very refreshing.
Reviewed On Google
HORRIBLE EXPERIENCE(S) Multiple bad experiences I had two appointments with Dr. Teeple. The first one he made me wait one hour in the little room until he graced me with his presence. The second appointment...1.5 hours. This man does not value your time. The people at the Amarillo Urology Surgical center are completely incompetent. My max out of pocket for in network is $2,500. Yet these jokers told me that to keep my appointment, I'm at $8,500. I told the girl that my max out of pocket was...and she argued with me and told me that I am wrong. Oh yeah, one more thing. When I scheduled the vasectomy consult, I was told that they charge $100 for the ability to hold the spot with the surgery center, but if I cancel I'll get the money refunded. Well, I cancelled the procedure when I got the aforementioned total, and now the people at Amarillo Urology are telling me that they will not refund my deposit. These people are into financial rape and will screw you out of every dollar they can.
Reviewed On Google
A huge thank you goes out to Dr. Natalie Gaines and the exceptional staff at AUA whom we spent our day with yesterday. Dr. Gaines did a surgical procedure on my husband. His post surgical care was phenomenal. His nurses, Analaya, Adam, Kenny and a strawberry blonde lady that we did not get her name, went above and beyond to treat my husband and get us home with confidence that we could handle his healing safely at home. These people are to be commended for their compassion and care.
Reviewed On Google
I am a older retired senior and had my first surgical experience at AUA. I didn't know what to expect and was stressed. Everyone was so professional, kind and helpful. All of my questions were pleasantly answered. The doctors, (I have Dr. Whilhem) nurses and staff are so nice and make you feel really comfortable. Later the next day I received a follow up call to check on how I was doing. I can truly say AUA is topnotch.
Reviewed On Google
If I could give them 10 stars I would. My husband got his vasectomy here and then months later had to come in for another procedure. Both times the personal were outstanding! They explained everything so well, answered any questions we might have. Treated us marvelous! He has seen Dr. Ford, and Dr. Wilhem, both are absolutely great doctors definitely recommend them so much. Shout out to nurse Itzel that was so polite, respectful, and a ton of help. If you need to see a Urologist don't hesitate to come here!
Reviewed On Google
Wish I could rate higher than 5 stars. The staffs very friendly and informative. If you or a loved need a Urologist then this is the place for you! Shout out to Dr. Lemert
Reviewed On Google
Had a very good experience! The staff was very professional and kind. My procedure went smoothly. The facility is nice and clean.
Reviewed On Google
Wonderful place with a very wonderful staff! They absolutely are the best and work hard for you! Love them and very appreciative of their services! William Ford
Reviewed On Google
Did you find this reputation scorecard helpful?
Locations
No related location
Download ScoreDoc App for Safe Report Storage
Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
Disclaimer
We recognize the importance of reviews in your selection of a healthcare provider. While we strive to make the information on this report as accurate as possible, ScoreDoc makes no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the contents of this report and is not liable for errors and omissions in the materials. ScoreDoc works with a 3rd party to collect data for generating this report. We encourage you to review the report for accuracy by visiting individual review platforms of doctors of interest based on their overall review score. We suggest you consider this report as initial input and independently verify all info before deciding on your healthcare provider.
