Central Imaging Of Arlington's Online Review Report Card

I am 6'0' and 200 pounds and could not fit into their child-size MRI machine. It also actually burned my arm that was pinned tightly to the wall for the duration of the MRI. I was supposed to do another 2 images, but there was no way I would fit nor risk being further burned. After reading the reviews, it is OBVIOUS they take ZERO responsibility for any negative experience and put all the blame back on the patient...WOW, JUST WOW!!!!

I showed up an hour early, ran an errand on the way there that didn't take as long as expected, and was greeted promptly and with kindness. I was called back 30 minutes earlier than my appointment time and treated wonderfully by the technician. I was back home at exactly the same time my appointment time was originally set for. Wonderful experience! I would definitely recommend this location to anyone in or close to Arlington.

If I could give a zero star. Dirty Facilitym cancelled my appointment without notice and I only found out after driving an hour to get there. They don't know when another sonogram tech will be hired. Do not use them!!

Very nice people here. Professional and courteous.

I should have read all the reviews before making an appointment to this location. I went in for an ultrasound today. I had an appointment scheduled at one, and I have another one that’s scheduled for tomorrow at one, obviouslly, after this experience, I will not be returning. Initially scheduling these appointments, I was told that all procedures were going to be done for my legs today and for my arms tomorrow, but upon arriving, they started saying that it was going to take four days to do the entire procedure and there’s a charge of almost $160 each day. I was speaking to the receptionist that was covering for the original receptionist (who was very confused of the procedures), that went to lunch when a rude asian lady came in the background and said this is how it is. The receptionist told the rude asian lady had no idea what we were talking and said we were talking about something different, I’ll take care of it. I waited about 15 minutes and I was called in unknowingly by the rude asian lady who was the tech. I asked her if everything was going to be performed for my legs that day and her English was very broken so she did not understand anything of what I was asking her. She kept saying scheduling already told you I said they have not said anything to me this is why I’m asking. She said no you have to come back four days and I said I don’t have the time to be coming for four days everything was supposed to be done according to scheduling today for my legs and tomorrow for my arms. She proceeded to tell me I was wasting her time and that she had other patients even though I was speaking to her during my scheduled time that was supposed to be two hours, according to the lady I spoke to over the phone when making my appointment initially. After she continued to be rude and having a hard time, understanding her broken English, I asked to speak to a manager at which point she was upset and told me I needed to leave her room and that somebody needed to call the police. All because I asked for a manager. After waiting for a manager, I spoke to a very nice lady named Nayeli and she apologized and said it was not how I should’ve been treated and I was not explained everything properly. I told her I did not want to do my procedures with somebody that is so rude and threatens to call the police because I asked for a manager. As I was walking out and heard the Asian lady speaking to two elderly individuals. Apparently they were the owners of the clinic, or at least that’s what Dr. Frostenson told me when I asked for the corporate number. They pretty much had no solution since their only tech is the rude Asian lady who is allowed to speak and threaten their patients and she pretty much dismissed my complaints and stating that she was not there during the conversation. However, in reading all these reviews, you can clearly see that this is not the first time there is an issues with this particular technician. I would never recommend this place to anybody and I know that a response that has been placed on all of the reviews is that there’s no record of this the patient, but I clearly had an appointment since I spoke to individuals there at the location and in person during my appointment . This is no way to treat any patient and to threaten to call the police for asking for a manager to clarify the information. Horrible experience and do not recommend this place. They need a new tech and someone with professionalism like Neyeli the supervisor.

I’m from account Linh Pham , do you know your technologist just call only my middle name? you can't say i have issues today your meanning ím mental illness you insulted me not lightly, do you know she yelling at me,can you tell me why she change my year born, when I confirm correct my year born she angry ,she want my year born 1978 so clealy on her hand hold paper work 1976,she grumble grumble too many time ,your whole staff is not professional in customer service, your staff is more like annoyed with me, she spoke rudely and kick me out of the room you dare say i left on my own, this time just only one patient waiting outside test room,your technologist talk to me in the test room no patient know what we said, you don't drag other patients in here, Except for one patient, all are your employees but they don’t know what I say in the test room they just know when I told them, you are the owner of the facility answering for irresponsible customers, slander the patient is an exaggeration complaint,you guys said wrong name and date of birth, I have to confirm it correctly, why don't you let me say, you guys are not everything ,you guys should know that I came to your office and paid before do test, stop looking down on patients ,i've seen the reviews you responded to customers with that way I know you will respon to me like that , You said all your staff do right, then look at the reviews to know how you guys work. all patients should thinking before come here,first time I saw the office service healthcare like that 🙏🏻🙏🏻🙏🏻

Person in the front is clueless doesn’t know her job and very rude

Today I have appointment with this office, I came seat down and wait, after that the Asian lady do test call 3 times my middle name , I ask her you call my name , she beginning angry ask me (you don’t know your name ), I say no Maám you not call my first name or last name that’s why I don’t know, she continues ask my day of birth I have to answer month day and year born 1976 she say No 1978 , but very clearly I saw the paper work on her hand and her computer 1976 . After her spiteful words she kicked me out of the room and didn't test for me, i waited a long time to get an appointment but this office listened to the staff who did the test and they replied that they wouldn't accept me, Her way of talking is disrespectful to patients, rude and rude, i don't think they work in the medical field, the owner of this office should review the way the staff work, disrespectful and treating patients too badly if they don't want to be boycotted. I burst into tears because I was treated so badly while I paid before the test, they discriminated and looked down on patients like me, I was so disappointed to be refused, I don't think in America all citizens are respected and have the right to medical examination and treatment, but this office pushed me into a state of unrest, making me so anxious and mentally broken,better patient don't come here no good results and get upset when Asian lady is still here, my review 0 star.

The doctor recommended an MRI and with the order for the study I went personally to this center, the lady from the Magnética counter made a copy of my insurance card and took a copy of the study that I required. They told me to wait that they would contact me after the insurance company confirmed that I could have the study done there. Too many days have passed and since they hadn't contacted me, so I called by phone, and it turns out that there is no record of my information, it was as if I had never gone. It seems to me a lack of respect and professionalism with a patient who is enduring pain. My experience was very bad, I have lost many days waiting for a response, days that I have been without treatment due to the irresponsibility of the workers of this center.

Went in for ultrasound and MRI, everyone was really nice and helpful. From receptionist to techs... Excellent service.