Envision Imaging Of North Arlington's Online Review Report Card

Great 👍🏼

Very nice people and always quick

Staff very friendly

Ther very respectful. Its a very nice atmosphere. The workers are very kind .

I had my appointment for three days did all my paperwork confirm my appointment and they gonna call me and tell me that they can’t take my insurance less then 6 hrs before I get my mri they call me and tell me that why they

For my test, they were an hour behind. I rescheduled for a couple days later. I had already paid self pay price. When I came back less than a week it was like I was not there just a few days prior. There was a confusion about my payment. Like it wasn’t paid. They asked if I just left without having test. Like yes I was just here and had to reschedule and I have already paid! It was the same people! Then I am like I have record that I paid. Then they were saying my card would be refunded? Makes no sense. Then it was attitude like well they can just send you a bill. Why..I already paid 2 days ago! Then guess what. An hour behind again. Im like Ill just reschedule again. Then Im told they are an hour behind everyday. So basically overbooking patients. Why do you set appointments. And if someone reschedules bc its on YOUR end, there should be a way for them to see the patient already paid. Bc they can’t remember someone they saw 2 days ago. The techs were super nice though. Do better. I won’t ever go back

I recently had a mammogram at Envision Imaging. While the facility was professional in providing information and completing the exam, the patient interaction left much to be desired. The technologist who performed my exam was extremely cold and impersonal. Every word spoken to me was simply a directive: "Put this on," "Open to the front," "Put your things there," "Move to the left," "Move your hair," and so on. There was not a single word of courtesy, reassurance, or kindness throughout the entire appointment. When the exam was finished, I was simply told, "You can get dressed and leave. We're done." Again, no courtesy, no acknowledgment, and no attempt to make the experience more comfortable. Mammograms are highly sensitive procedures. Many women approach them with anxiety, whether due to previous experiences, fear of the results, or the discomfort of the exam itself. A little compassion and human connection can make a significant difference. Unfortunately, I felt less like a patient and more like an object being moved through an assembly line. Technical competence is important, but so is treating patients with dignity, empathy, and understanding. There are many places to have a mammogram, and in the future I may choose a facility that recognizes the emotional aspect of these procedures and treats patients as people rather than tasks to be completed.

Referred by ENT. Seemed ok while we were there. Short wait. Technician who did scan was nice. Called three days later trying to get results. Told not read and no ETA. Asked for a supervisor long hold then lady came on told me trying to get read and call disconnected. No call back to tell me got read or not.

The entire staff was very professional and polite. I was impressed at how quickly they took care of me. This is the best location in DFW

Envision doesn’t actually care about the patients. There are some great techs and PSRs that work for them, but all Envision actually cares about is how many people they scan in a day. They’ve removed having radiologists on site (the only doctors that were ever on site) so if anything happens to a patient (allergic reaction, trip and fall, cardiac event, etc.) the staff has to reach out to the radiologist via iPad to see how to proceed. No actual in-person assessment. Envision was willing to buy iPads for that, but not to help patients with the check-in process at the front desk (they keep track of how many patients do the online registration and each center is responsible for keeping numbers up). They’re also looking at switching to remote technologists for MRI at South Arlington so people who have no training or MRI credentials will be setting up patients for their exams (no additional pay for the PCTs’ added work and stress) and the remote techs will push the buttons. There’s no consistency since corporate and management set SAR MRI up for failure. All the full-time MRI techs have left. They rely on 2 part-time techs and the rest are temp techs they hope will be available.