Urology Partners Of North Texas's Online Review Report Card

Terrible practice. Unprofessional, irresponsible, disorganized -- bad attitude. I can give many examples from the clinical to the administrative but I can't bear to waste a single more second on this outfit. I have switched to another urologist at different, better, practice.

Dr Andrew Sun and his staff went above and beyond to take care of my situation. I am totally grateful to them and highly recommend them to anyone. Thank you

Do not go to UPNT Interventional radiologist center. They will deny service to you if you are disabled. They do not abide by the Americans with Disabilities Act.

I would never recommend this office to anyone. When I saw the doctor, he was excellent in person, but he never called in my prescription. It is now three months later and I am still leaving messages asking for my prescription. I finally asked to speak with an office manager and I have left numerous messages with no word from the office manager. I was told at one point they have no record of me leaving any messages and no record of needing a prescription. I now have no option but to start all over with a new doctor just to get the medication I need.

I would never recommend this office to anyone. When I saw the doctor, he was excellent in person, but he never called in my prescription. It is not three months later and I am still leaving messages asking for my prescription. I finally asked to speak with an office manager and I have left numerous messages with no word from the office manager. I was told at one point they have no record of me leaving any messages and no record of needing a prescription. I now have no option but to start all over with a new doctor just to get the medication I need.

Dont go here, find another place to go. They dont want to do their job and then when you say something they instantly tell you to talk to a manager... lol. Right like there are not any other places like this all over. On the other hand the check in person was super nice and very helpful. Too bad the other staff member doesnt give a rats behind. Even walking out another patient leaving said this place has gone downhill when it comes to customer service. Enuff said. I am out!

I had a new patient appt 10/15/25 at 4. Arrived at 3:45. Paid my copay of $40. Sat in waiting room until 4:45. I ask how much longer it would be. They said Dr Cannon was running 45 min behind! The assistant finally took me back to a room. She said the Dr was in with another patient & there were 2 more patients ahead of me that were in rooms!! She ask if I wanted to reschedule the appt & I said yes! She went to the front & came back & said the next appt available was January 16th! The lady at the front said they would make a note that I had already paid. I decided to ask for a refund of my copay & now I can’t get anyone to return my call. I have never seen such a disorganized practice!!

They suck at relaying information don’t answer the phones a just straight up suck at their professions even the doctors are trash if you can go somewhere else definitely would recommend

As a patient for some time, the new communication system prevented me from getting necessary medication following an urgent clinic visit. No patient should suffer because of the system's inability to react to repeated requests (8 hours) for the prescription to be sent to the pharmacy of record.

Front desk and check out staff were very unprofessional and so disorganized. The ladies at the front and at check out were rude to the patients. I was waiting inline and seen several patients frustrated and confused because of how unprofessional the ladies were. One gentleman left due to how they spoke to him. Very sad especially sense most of the patients were elderly. One lady got onto a man that was setting down while waiting online because he wasn’t able to stand that long. Something needs to be done